Luz J. Baez

*** **** ***** ****** ***. *A

New York, N.Y. 10033

Tel: 646-***-****

Objective:

• To contribute to an organization that can use a skilled management professional with extensive experience in Customer Service, Sales and Personnel Management and Security Guard Trained.

Work Experience:

Toys “R” us:

2009-2011

• Assistant Manager

• Front End

Payless Shoe Source:

1998 thru 2009

Store Manager

• Managed seven (7) associates and three assistants managers in a high volume shoe store

• Store Operations, including: Customer Service, Sales, Staffing and Scheduling, Merchandising, Accounting, Payroll and Loss Prevention

• Have been promoted four times in less than 2 years and a half because of my excellent performance as a manager of operations

Concluded on 2nd Page

Staples:

Copy Center Lead:

• Began as a part time sales associate and was promoted to Copy Center Lead in charge of supervising up to four people and up to twelve people during holiday season

• Other operational duties, such as: mechanical problems with the copiers, ordering supplies, etc.

EDUCATION:

• Completed two years and six months college: MONROE COLLEGE, BRONX, NEW YORK

• Completed extensive management and sales training sponsored by my employers

• 2011 8 Hr. & 16 Hr. N.Y.S. D. O. J. (Certificates Completed)

• 2011 Fireguard Preparatory Completed

• 2011 C. P. R. Certified (Adult & Child)

• N.Y.S. License #100********

REFERENCES:

Roland Roberts

District Manager for Payless Shoe Source

Tel: 917-***-****

OTHER SKILLS:

FLUENT IN ENGLISH AND SPANISH