Administrative Assistant Customer Service

Mariza Briones

********@****.***

** ******* **. *** **

New York NY, 10002

Mobile: 646-***-****

EDUCATION

UNIVERSITY AT BUFFALO, THE STATE UNIVERSITY OF NEW YORK

Bachelor of Science in Business Administration - May 2009

Major in Finance with an additional focus in Accounting

EXPERIENCE

Clariant – Color Development Department, West Chicago, IL

Laboratory Administrative Assistant (Temporary Assignment), February 2011- July 2011

•Recorded color matches in electronic database using the BPIX system

•Acted as customer representative making sure the customer’s color match orders were placed correctly

•Assisted customers complaints or problems they had regarding their custom colors

•closed customer color match orders and shipped them in a timely manner

•Supported Color Development technicians by creating color match folders with proper color codes

•Filed and organized old and new color match folders

City of Naperville - Finance Department, Naperville, IL

Account Representative, August 2010- December 2010

•Billed customers for deposits and collected funds

•Set up bank drafts, budget billing and file required documents

•Audited MR Reports and update list to send letters to pay late charges

•Translated for Spanish-speaking customers

•Assisted with return payments by entering the information in an Excel database

•Contacted customers to collect late deposits

TCF Bank, Streamwood, IL

Teller/Sales Associate, December 2009 – March 2010

•Advised customers on TCF bank account choices and guided them in selecting the best account for their needs.

•Assisted customers with their cash transactions.

•Provided outstanding customer service when assisting customers with their accounts on a variety of issues.

•Balanced cash drawers and audited daily transactions.

•Performed loan transactions and recorded and archived all the necessary information.

•Translated for Spanish speaking customers.

Factory Card and Party Outlet, Naperville, IL

Administrative Assistant (Temporary Assignment), August 2009 – September 2009

•Prepared Sales and Travel Invoices for members in the Sales team.

•Audited the Invoices to make sure that they balanced.

•Entered Invoices in a pre-existing Excel Database for tracking purposes.

•Organized and Sorted Files by store number.

•Entered financial data in Excel.

•Facilitated any additional administrative tasks such as making copies of invoices and then filed them in their respective folders.

COMPUTER SKILLS

Microsoft Word, Excel, PowerPoint

LANGUAGES

Fluent in English and Spanish

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