Analyst Project

Arpita Arora

General/Business Analysis

• *.*+ years of experience as a Business Analyst and Strategy Planning Analyst, with 3.11 years as an ERP- Business Analyst (SAP-HCM Module).

• Experienced in business analysis, leading and project management

• Assisted in developing Project Plans, Objectives and Time lines and maintained the repository for all deliverables including the Key Performance Indicators (KPI’s) for the project.

• Skilled in leading teams of diverse backgrounds to make sound business decisions based on analyses of short-and long-term business needs with experience in managing team of Technical Consultants.

• Conducting Requirement Analysis, Feasibility studies, organizing review meetings with various Stakeholders and the end users and finalizing the Business Requirement specifications (BRD / Use cases).

• Excellent understanding of the methodologies for analyzing current business processes and developing Business Process Models for BPR - Process re-engineering.

• Proven expertise in gathering, analyzing and documenting business requirements and developing Business Requirement Documents and Functional Requirement Specifications

• Expertise in employing SDLC models, SAP Best Practices, business process mapping, process flow designs and process improvement.

• Gap analysis by identifying existing technologies, documenting the enhancements to meet the end state requirements

• Experience in working with the QA Testing team, creating Test Plans and Test Cases

• Strong communicator and multi tasking with a pulse on ever-changing industry trends

• Acts as a liaison for design & development group and the end users.

• MS Excel, Access, PowerPoint and Visio

Education

PGDM (Post Graduate Diploma in Management) in Systems and Human Resource, Amity Business School, Noida, India (7.3 CGPA)

Bachelor of Engineering, U.P. Technical University, India (70.5, 71.3 Wt)

Senior Secondary, (85.2%, 94.3- PCM)

Achievements:

• Received Letter of Appreciation from Chief-HR –Apollo Tyres Ltd for Summer internship

• Received Certificate of appreciation from the Client United Biscuits in 2008 for my commitment and consistent performance in the Project

• Certified in SAP-HCM (Version 4.6C) with 82%

• Trained in SAP-ESS

• Certified in Change Management from Prosci, Australia

Work Experience

Vendor Relations- Vendor Scorecard/ Vendor Compliance Nov 2010 – Present

Michaels, Dallas, Texas, USA

Business Analyst

Description

The project involves Requirements Gathering and Analysis of various projects in Vendor Relations Division of Michaels. Currently handling Vendor Compliance- which is the development of a Vendor Portal for Vendor Compliance including process modeling, work-flow designing, requirements gathering and analysis; and Vendor Scorecard, which is building of various reports for Vendor Relations

Environment: MS Visio, MS Office, @Task

Pricing and Promotions June 2010- Nov 2010

Walgreens, Chicago, USA

Business Analyst

Description:

Analysis of the Ad Plans for future periods to determine its effectiveness in terms of Pricing/ Promotions v/s Sales and Profit, suggest improvements in Ad Plans for maximization of Sales/ Profit figures, proposing best possible Plan based on future forecasting of Sales Incrementals and Profits values, Effort Estimation and Logic Design for Process Improvement and its automation.

Environment: Windows XP/2000, MS Office

Highlight: Took over the Process within 3 weeks as against 2 months of planned training time and independently and successfully completed the full cycle from the 2nd month

Retail Specific May 2010- May 2010

TCS Internal (Sears Holding Corporation)

Business Analyst

Description:

A Part of the Business Analyst Group for Retail Domain, within TCS, work included organizing trainings, building case studies, understanding client system/ processes and presenting to the development team for functional understanding.

Environment: Windows, MS Office

Production Support and Maintenance (SAP-HR) May 2006 – Apr 2010

United Biscuits, Liverpool, UK

ERP-Business Analyst

Description

United Biscuits is the largest Biscuit Manufacturer Company of UK. Served as an ERP-Business Analyst for a SAP Production Support and Maintenance Project, work included requirement analysis and gathering, project tracking and resourcing, creation of potential for new projects and assignments with the aim of making the process more user friendly, increase productivity, reduce cost to customer and streamlining the entire process as per SAP best practices, also served as liaison between offshore team, technical team and client.

Environment: Windows, MS Office, SAP

Highlight: Received Certificate of appreciation from the Client United Biscuits in 2008 for my commitment and consistent performance in the Project.

Proposal to send Pay slips through e-mail Dec 2009 – Apr 2010

United Biscuits, Liverpool, UK

Business Analyst

Description

The objective was to study the feasibility to make a feature available to the customers to be able to send across Pay slips through e-mails and save on the stationary and postage cost. Once found feasible, to propose the approach to the client.

Environment: SAP, MS Office

Work Schedule Rule Analysis July 2009 – Sept 2009

United Biscuits, Liverpool, UK

Business Analyst

Description:

Proposed the re-design of the existing Time Management System based on SAP Best Practices after the analysis of the existing Time Management Process and System for United Biscuits to make the system consistent, lean and synchronized. Identifying the gaps between the As-Is state and To-Be state of the IT architecture and suggesting existing industry solutions/best practices for resolution of the same

Environment: SAP, MS Office

Project Harmony May 2008 – Dec 2008

United Biscuits, Liverpool, UK

Business Analyst

Description:

Built Process Maps and Design Documents for a SAP Rollout at three sites not under SAP, Covered Feasibility Study, Business Blueprinting and Realization, Managing of reporting and resolution of Change Requests (CR) during development and testing involving direct interaction with the customer

Environment: SAP, MS Office, Visio

AON Jan 2008 – Apr 2008

United Biscuits, Liverpool, UK

Business Analyst

Description:

Completed Requirement Gathering and approach design for Data Extraction from SAP to be sent to 3rd Party- AON- to whom Pensions was being outsourced. Covered functional designing, workflow designing, building test scenarios, served as a single point of contact for the client, 3rd party team and the development team for any issue resolution.

Environment: SAP, MS Office, Visio

Trainings/Workshops Conducted:

• Training Program for Business Analysis (June 2010 - TCS internal)

• ServiceLive Financial Process (E-Commerce) (May 2010- TCS internal)

• SAP-HCM (Oct 2009- TCS internal)

• Change Management Workshop (Dec 2008 for Management faculty -GLA Group)

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