Manager Software

Leslie D. Graham

**** ******* ***#*

Brooklyn, Oh 44144

216-***-**** cell

*********@***.***

Harley-Davidson Dealer Systems, Valley View, Ohio January 2012-August 2012 (Temporary)

Software Trainer/Implementation/Support

•Provide Software Training and support used by Harley-Davidson Dealerships via telephone and remote connection while utilizing resources and informing users how to utilize resources to help with software solutions

•Travel to client sites to assist with software implementations

Emphasys Computer Solutions, Petoskey, MI January 2008 – June 2011

Software Implementation Specialist

•Tested software products prior to release to Elite Software Clients

•Performed Individual Functional Testing to ensure proper working of software for numerous Housing Authorities before training

•Travel to clients site to assist with software implementations

•Trained clients property managers, manager assistants, clerks, directors on Elite Housing management software features and functions (LIPH, WO’s, FSS, HCVP, UPCS, Tax Credits, New Construction, Utility Tracking, and Property Watch)

•Resolve client issues and concerns related to Elite Software processes and functions

•Assist with Data Migration

•Prepare customized process sheets for clients

Acxiom, Independence, Ohio September 2006 - December 2007

Customer Fulfillment Specialist

•Serve as help desk technician, assisting staff with questions and technical issues

•Conduct training sessions as well as serve as point of contact between IT and staff

•Perform quality control; address errors with staff in processing services

•Complete and answer ticket/issues with processing services

Cuyahoga Metropolitan Housing Authority September 2000- September 2006

Property Manager/Office Manager

•Performed Inspections/ REACT, Interim Re-exams, Annual Re-exams, collect rents, processed work orders, post rents, handle resident complaints, produce reports, organize staff meetings

•Assisted/Trained with 2005 Implementation of the new Elite Software

•Manage office workflow in compliance with HUD and ACOP regulations

•Hired, trained, managed, and paid employees for the Public Housing Intake Department

•Assisted Housing Director with weekly reports

•Provided guidance to Staff and Executive Management regarding Intake procedures

•Assist Director with HUD audit response

•Assist housing applicants with complaints, concerns, and social issues

EDUCATION & CERTIFICATES

•Martin L King High School June 1996

•Nan McKay & Assoc. Consulting Certification- Low Income Public Housing Rent Calculation

•Certified Public Housing Office Manager

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