Customer Service Sales

Shehreen Bawa

**** ********* *** *** # ****, Dallas, TX 75251

Cell: (469) 450 - 8120

Email: **************@*****.***

Career Objective

A dynamic, team spirited and result oriented engineering personnel seeking a dynamic role in a company that is an innovative market leader. Role would utilize analytical skills and knowledge to contribute to a firm’s growth and objectives.

Professional Experience

JJangda LLC Dallas, TX

Customer Service Representative Oct 11 – Current

• Perform lead cashier duties and help manage the cash office

• Make change and perform opening and closing activities for the registers

• Perform customer service duties and front end management

• Perform pulls and audits for the cash registers

• Maintain the weekly and daily work schedules and create the daily break schedules

Engro Corp Karachi, Pakistan

Technical Support Engineer Mar 11 – Aug 11

• Conducted a study on the feasibility of the ‘Engro - Project W2E (waste to energy) and proposed ways to capitalize on the benefits in terms of technical and operational investment

• Performed on site research at various locations with the team to delve into areas of operational aspects, waste generation, the potential for bio-gas, energy requirements, investment criteria and a finalization of the deliverables required from the W2E team

• Conducted research and recommended different ways to produce energy from waste

• Research and study of potential waste-to-energy plants at Karachi landfill sites and research on various sources of biogas.

Siemens Karachi, Pakistan

Internee Jun 09 – Jul 09

• Performed overview of the Switch Boards (BU) processes, from provisional order to the actual handover of the Switch Board(s) after final inspection and testing

• Participated in numerous studies in the E&D, Sales, Production and FIT Departments

• Performed in sales order processing activities and read and comprehended the SOA Manuals

Technical Skills

• Proficient user of the MS Office suite

• ability to learn database software

• excellent interpersonal skills

• ability to find solutions in difficult situations

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Awards and Affiliations

• Active front desk volunteer at the Medical City Dallas since May 2012

Education

Bachelor of Engineering in Electronics NEDUET Feb 2011

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