Customer Service/Transportation Dispatcher

Mary Anne Patterson

Customer Service/Transportation Dispatcher

Shelbyville, KY

Work Experience

Customer Service/Escalation Specialist, Day of Service

Charter Communications - Louisville, KY

August 2009 to Present

• Assist customers with various questions regarding their cable, Internet and phone services

• Troubleshooting cable, Internet and phone issues

• Assist customers with billing questions, payments and balance inquiries

• Assist customers with activation of cable and Internet equipment

• Contact appropriate dispatch office regarding when customers scheduled technician will be at

customers home

Dispatcher

Wick Building Systems - Mazomanie, WI

May 2006 to May 2009

• Day to day dispatch of over the road semi drivers

• Call builders/customers with delivery information

• Maintain annual DOT maintenance of all semi tractors and trailers

• Update annual documents pertaining to oversize permits and individual state requirements

• Coordinate all oversize permits and escorts

• Coordinate all inventory requisitions and miscellaneous sales for the plant and arrange delivery

Facilities Assistant

Cardinal Glass AG - Spring Green, WI

September 2004 to May 2006

• Secretary for the Safety Committee

• Post-trip facilities fork trucks

• Answer phones when needed

Housekeeping

Community Action Agency of Columbiana County - Lisbon, OH

1996 to 2004

• Day to day scheduling of the Transportation Department's CARTS transit system and Head Start

Program

• Incorporated the System Security and Emergency Preparedness Plan Policy for CARTS and Head Start

• Point of Contact for the Transportation Department's System Security and Emergency Evacuation Plan

2

• Head of the Transportation Departments Vehicle Accident Prevention committee

• Payroll time sheets for all Transportation Department's employees

• Contact person for the Emergency Management Agency for Columbiana County's Emergency

Evacuation Plan

• Contact person for the Beaver Valley Power Station's Evacuation Plan

• Incorporated and maintain the Head Start Transportation Service Plan

• President of the Columbiana County Transportation Supervisors Committee

• Compile the Annual School Bus Status Report for the State of Ohio

• Maintain all school bus driver's CDL requirements

• Maintain and schedule necessary training for all Transportation Department's employees

• Head Start's On-bus instructor

• Head Start school bus routing

• Vouchers and purchase orders

• Collect and verify fare box money from all drivers and compile corresponding spreadsheet

• Enter data into the Transportation Department's computer (CTS) software for the validation of driver's

logs

• Answer phones and voice mail

• Member of the Columbiana County's One-Stop Safety Committee

• Determine cancellation for Head Start school bus routes during inclement weather, call all radio and

TV stations of cancellations

• Enter data into the Employee Absence Tracker for all Transportation Department's employees

• Substitute bus driver

Education

Vocational in Word Processing

Joint Vocational School - Lisbon, OH

1984 to 1986

David Anderson High School - Lisbon, OH

1982 to 1986

Additional Information

Skills

• Various computers

• Typing skills

• Filing

• Proofreading

• Phone Communication

• Calculator

• Copy machine

Contact this candidate