Manager Quality Assurance
Resume:
John Slater
Overland Park, KS 66213
********@*****.***
High-performing, results driven Manager with 10 years experience in multi unit
management of properties. In-depth knowledge of property management operations
at all levels. Demonstrated proficiency in staffing, training and development,
budgeting and sales management.
• Leadership/communication skills
• Financial management
• strategic objective execution
• Process improvement
• Human resources
• Product line expansion
• Multi-Task Management
• Multi-unit Operation Management
June 2002 Public Storage, Inc. Overland Park, KS
District Manager
Consistent Top Performer in Company every year.
Accountable for up to 27 self-storage facilities including overall customer satisfaction.
Implemented incentive performance plan which motivated staff and resulted in 51%
increase in sales.
Consistent record of improving productivity, reducing costs, and resolving complex
issues.
Collections results top in company.
June 1995 to June 2002
Circuit City Olathe, KS
Call Center and Repair Center Manager
Implemented innovative programs to increase employee loyalty and reduce turnover.
Directed strategic initiatives to achieve Quality Assurance goals.
Hired and trained 100 employees.
Initiated program that standardized employee training and led to increase in
customer satisfaction by 25%.
Reduced and controlled expenses by 18%.
1993 University of Kansas Lawrence, KS, USA
B.S. Business Administration Business
Contact this candidate