Administrative Assistant Customer Service

QUALIFICATIONS:

• Proficient at Microsoft Office, Auto CadLite, Visio, FourthShift / AGILE, Intuitive ERP/MRP OEM Engineering Modules, Codesoft Bar Code labeling. Relational database management that provides assembly and user work instructions, operation maintenance, and integration of illustrations/picture formats automation, PowerPoint presentations with graphics.

• Ability to prioritize and remain focused on the essence of an issue, provided excellent internal support with customer data/documentation and services. Scanning, copying, faxing, and various office support functions and machinery.

• Learns new concepts quickly especially under pressure. Self-motivated to work without supervision managed and delegated tasking as necessary. Willingness to learn new tasks of other areas outside of own expertise. Skilled in retailing and logistics in the public and private sectors of businesses. Willing to relocate and be part of strong team building within company or sub-contractor for government. Acquired TS/CI Secret Clearances.

• Retails Experience Include:

• License by the State of Florida, Cosmologist license active (renewal 10/2013)

o Operating cash registers and ability to work with money and numbers

o Detailed oriented and worked flexible hours which included weekdays or weeknights, and weekend time (both in part-time, temporary positions and as needed)

o Sales associate in effective customer services in retails of cosmetics, inventory and pricing, knowledge of products and product usage.

o Training in the safety and security of money, theft, and Security / Safety.

EXPERIENCE:

10/02-02/10 DTx, Inc. Melbourne, FL

Document Specialist

• Entered data for Bill of Materials (BOM), incorporating changes / revisions of parts, provided administrative and operational support to department managers and staff. Trained new hires with processing requirements and MRP/ERP application within Engineering. Provided teamwork with Purchasing in supply replenishment by incorporating part changes / obsolete to BOMs and assist with RMA support.

• Assisted and supported configuration management of software and hardware controls for Engineering and Offsite / tape, UBS, CD/DVD backups, process client files and maintained Outlook Calendar for Engineering and Production. Attended daily Engineering Change Request/Order meetings to validate and process new and revised Bill of Material and documentations.

• Supported engineering in creating and maintaining Work Instructions, Testing, Quality procedures for Production. Data entry types/proofreads/formatted correspondence creating graphs & presentations researches issues as applicable.

• Maintained data and updated software as required with Intuitive MRP/ERP real time support for Production to provide most current data for builds. Responsible for ensuring ongoing compliance ISO 9001/9002 requirements for assigned engineering/production departments. Includes knowledge of policies, procedures, and performing in accordance with the applicable regulatory ISO requirements in the medical arena. Maintained relational database that provides assembly and user work instructions and integrated illustration/ picture formats for automating test burn-in stations within Production and provided quality support for inspector for monitors and kits.

• Ensured facilitating lean manufacturing and monitoring practices, creating a virtual and paperless cost efficient automated manufacturing facility. Contributed to company growth of over 50% in the past five years by enhancing the products produced, customer response, scheduled control/inventory control. Project supports includes statistical reports, sales / inventory illustrations, flow charts, database functions, inventory and control as well as monitoring and tracking repairs, and baseline revisions of hardware and software.

• Initiated in implementation of various document control projects. Vendor’s security and functionality of the documentation system managed. From simple to moderately complex support of project as needed. Support in other staff members of other duties as assigned in Production. Worked in a fast-paced, dynamic environment quality check and requirements to ensure deadlines are met.

02/00-10/02 MC Assembly and Testing Inc. (MCATI) Palm Bay, FL

Document Control Coordinator

• Managed data management process, answered department telephone of internal staffing, trained new hires, assisted supervisor as needed. Traveled to different office locations for data coordination support.

• Directed visitors to appropriate areas throughout the manufacturing floor as required. Administrative support to person or unit of departments from intermediate to senior manager(s) level.

• Data entry of Bill of Materials from customer’s documentation to company’s manufacturing stations as applicable. Provided drawings of printed circuit board, OEM of gaming boards BOMs with reference designators. Copying, filing, faxing and scanning of customer’s data/documents.

• Demonstrated proficiency in company’s software builds and incorporated customer’s documentation in Access reports from database (FourthShift) with ability to understand customer’s needs for quality products. Integrated and provided product change requests/notices (PCR/PCN) releases to manufacturer floor. Managed and reviewed paper and electronic documentation submission process included both amendments and reports.

08/99-01/00 Synergon Solutions, Inc. Melbourne, FL

Shipping and Receiving (Temporary part-time position – enrolled college)

• Managed shipping and receiving documentation both internally and externally.

• Worked with vendors of various shipping areas included overnight, next day and insurability requirements.

• Directed products to their destination and receiving to inventory for re-stocking, provided general information of inventory control as needed (cell phones, high complex telephones, contract product builds for customers).

• Answered shipping / receiving telephone providing status of customer’ products.

• Performed faxing, photocopying and filing duties

1/97-10/00 Northrop Grumman Melbourne, FL

Administrative Assistant (Temporary position with acquired Secret Clearance)

• Arrange conferences calls and meeting, answered incoming calls and took accurate messages

• Escorted clients to appointments

• Sorted mail, faxed, and photocopied documents for service coordinators

• Distributed incoming mail and processed outgoing mail, maintained office organized/sanitization.

• Data entry utilizing Microsoft applications including Work and PowerPoint for Engineering Department creating, proof reading, and releases. Met deadlines for internal meetings of correspondences and documents.

10/88-01/99 Computer Sciences Raytheon (CSR) Patrick AFB, FL

Sr. Administrative Assistant (acquired TS/CI Secret Clearance)

• Provided services and administrative duties in Documentation, Technical Publication and Drafting, and Logistic Management. Arranged conferences calls, meetings, internal / external mail delivery and drop.

• Utilized Microsoft Office Tools and Software Suites, Auto CadLite, Visio in data management and assistance to staff to both Intermediate and Senior Drafters

• Property inventory, travel arrangements to Range Technical international locations, security clearances for new hires, training of company’s procedures and document releases. Arranged Range travels for Drafters and Engineers with department(s).

• Flow charts, data bases, and documents process of Operation Maintenance, Test Quality, and presentation for Logistics processes. Program Management support including presentation, drafting copy, backups, storage, releases, and pictures incorporated to documents.

• Other support positions includes Word Processor, Administrative Assistant, Integrated Logistic Supply Administrator, Certified Air Force Property Specialist, Drafting Project Assistant Administrator, and Security Program Control Specialist

10/81-06/86 Gulf Nuclear Inc. (GNI) Webster, TX

• Provided administrative support to the Safety Div., training, leak test kits and results, customer support with calibration and repairs of Geiger counter meters, data entry, sales, phone scheduling for Safety Educator for Radiographers, travel arrangements/guest and conferences. Distribution of payroll, shipping and receiving administrative support (FedEx, UPS, etc), labeling and shipment log.

• Order processing intake / sales support, various interoffice and delegation of transportation between locations and interoffice communications. State and national laws and regulation file maintenance. Order of office supplies, forms, designing of new certificates and stationary for customer service.

• Multitasking with cross job positions with customer services and training/materials as needed.

EDUCATION:

AAS Degree – Certified Professional Administrator, Brevard Community College, Patrick AFB, FL

AS Degree – Cosmetology, Brevard Community College, Melbourne, FL

Industrial Technical Training – Drafting support, Engineering Practices, AF Logistics, Lean Manufacturing, ISO 9001/ 9002, S/W Version Library Custodian, Security Vault Custodian, MS computer applications certifications.

REFERENCES: Upon Request

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