Customer Service Technician

Franklin Avila

**** ***** *****

Manassas, VA ***09

703-***-****

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Professional Summary

• Strong in customer service and interpersonal skills

• Proficient in three languages: Spanish, English, American and Hispanic Sign Language

• Able to adapt to different working environment

• Ability to multitask during a high paced environment

• Leadership in team training

• Word processing and typing

• Microsoft Office, Excel

Licensure

License as technician for air conditioning and refrigeration type III

Education

ECPI University, Manassas, VA 20109 Graduation: August 2011

Associate of Applied Science in Computer Electronics Engineering Technician

Technical Skills

-Electricity -Computer Organization -Digital Multimete

-Analog Electronics -Computer Configuration -Function generators

-Digital Electronics -Computer Communication -Oscilloscope

-Applied Mechanics -Networking -Power Supplies

-Fiber Optics -Client Server -Soldering

-Data Cabling -Operating Systems -Circuit Board Assembly

-Computer Appliances

Employment

America’s Best Eyeglasses and Contacts, Fairfax, VA 2010-Present Optician

Educate and assist patients on store products and lens material

Dispensing and adjusting eyeglasses for patients

Visual Acuity Technician, ability to use lensometer, auto refractor, NCT, and Visual Field Testing

Administrative duties and organizing patient’s charts, establish confirmation for insurance

Taco Bell, Manassas, VA 2007- 2010

Team Trainer

Demonstrated the ability to maintain composure & work efficiency in a fast paced environment

Trained new team members and demonstrated skills of a team leader

Maintained a clean work and stockroom environment

Retail Cash Management

References Available Upon request

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