Customer Service Project Manager

Jeff Kellen **** Lincoln Highway, Nevada, IA ***** PHONE: 515-***-**** ***********@*****.***

Maintenance Management

Leading project teams in the delivery of custom solutions to meet the focused

needs of customers’ business objectives in a fast-paced marketplace.

Proven professional delivering management solutions with an eye for detail and

quality. Diverse experience across several industries including: manufacturing,

training, sales, and logistics.

PROFESSIONAL WORK EXPERIENCE

Calibre Systems, (2012 – Present)

Program Analyst/ Maintenance Manager

Private 160M Military Logistics Management/ Installation Management/ Decision Support/ Strategic Planning/ Energy Management/ Information Technology/ Safety and Health Compliance

Specialize in Army wide logistics management for the United States Army’s Sustainment Command

ACCOMPLISHMENTS:

• Analyze equipment densities, production hours available, and location of military equipment for repair.

• Use Oracle Business Intelligence systems to track and report equipment metrics for nine Army Installations including the equipment for 9 combat brigades and 26 separate units.

• Specify funding programs for projects between $200,000 and $10,000,000.

Iowa Army National Guard, (1985 – Present)

Chief Warrant Officer 3

Team leader and project manager

Military

Manage all aspects of operations including planning, workflow, counseling, mentoring, budget, inventories, and safety of 14 team members in a fabrication and repair shop. Oversee projects ranging from fabrication of special items to writing procedures and new equipment assessments. Provide informational and persuasive presentations to higher headquarters. Manage safety program. Manage continuous assessment program.

ACCOMPLISHMENTS:

• Wrote standing operating procedures for three different units

• Progressively higher levels of responsibility from Private to current position

• Managed a project, from inception to closing, to provide fabricated armored vehicles to units of the Iraqi Army, during deployment to Iraq

• Managed intra-theater movement of over $500 million of equipment to five separate locations without one piece of misplaced equipment ahead of schedule

• Supervised and managed port operations, delivering over one billion dollars of equipment to port during redeployment operations, ahead of schedule

Computer Sciences Corporation, (2010 – 2012)

Instructional Designer(2010-2012)

Private $65M Logistics Software / Simulation / Business Forms / Training and Education / Data Warehouse & Mining

Created interactive multimedia instruction lessons for the US Army. Assessed learning needs of target audience and coordinated design ideas with art and programming departments. Researched applicable regulations and references in the course of writing lessons.

ACCOMPLISHMENTS:

• Developed one new type of page for the Graphic User Interface.

• Wrote nine lessons on a wide range of subjects in tactical operations, equipment operations, repair operations, and soldier counseling.

MetLife, (2007 – 2010)

Investment Advisor

Public $65 Billion Financial Services

Managed a book of business of over $50 Million and was responsible for business development and customer satisfaction.

ACCOMPLISHMENTS:

• Trained new hires, training six new representatives in the course of two years

• Introduced team selling and servicing approach to my branch

• Managed successful branch-wide marketing campaigns to two separate markets

• Selected to attend Advanced Estate Planning course

• Generated Sales of over $150,000 annually

John Hancock Financial Services, (2002 – 2007)

Financial Advisor

Financial Services

Managed a book of business and was responsible for business development and customer service.

ACCOMPLISHMENTS:

• Managed sales process from start to finish

• Introduced client management software to branch

Merrill Lynch, (2001 – 2002)

Financial Consultant

Financial Services

Managed a book of business and was responsible for business development and customer service.

ACCOMPLISHMENTS:

• Managed sales process from start to finish

Technical Services, (1983-2001)

Sales Engineer and Robotics Manager (1999-2001)

Robotics Project Lead (1994-1999)

Fabrication Area Lead (1989-1991)

Welder and Assembler (1984-1988, 1991-1993)

Private 25M Custom Machinery Design and Build/ Prototype/ Assembly Line Equipment/ Test Equipment

Involved in all aspects of a custom manufacturing business. Achieved successively higher levels of responsibility. Managed projects, sales process, and personnel.

ACCOMPLISHMENTS:

• Managed sales process from determining customer needs to installation and training

• Successively higher levels of responsibility with responsibilities in all aspects of manufacturing operations

• Supervised 12 employees through concept, design, fabrication, integration, and delivery of projects

• Managed scheduling, labor force, and budget, completing 34 projects under budget and ahead of schedule in the Robotics Department

• Operated machine shop machinery and welding equipment

EDUCATION

Drake University, Des Moines, IA

Bachelor of Arts in International Relations

Iowa Army National Guard, Johnston, IA

Non-Commissioned Officer’s Academy- Primary Leadership Development Course and Basic NCO Course

United States Army

Warrant Officer Professional Education Courses from Candidate School through Staff Course

MetLife University

Basic Estate Planning

Advanced Estate Planning

TRAINING

Army Welding Course

Army Machining Course

Army Wheeled Vehicle Repair Course

Diesel Engine Rebuild

Microsoft Office

Miller Electric Robot Programming

Electrical Motor Controls

Miller Electric Robot Logic Controller

Miller Electric Seam Tracking

ABB Robot Programming – Welding

ABB Robot Programming – Pick and Place

ABB Robot Programming – Paint

Oracle Business Intelligence

Microsoft Sharepoint End User

CERTIFICATIONS

Knowledge Management Systems Integrator Certification Vienna, VA

AWARDS

IOWA ARMY NATIONAL GUARD

Soldier of the Quarter (1986,1989)

Non-Commissioned Officer of the Quarter (1993)

Meritorious Service Medal (2)

Army Commendation Medal

Army Achievement Medal (3)

Humanitarian Service Medal (2)

Finalist- MacArthur Leadership Award

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