Office Administrator/Customer Service Manager

Marie Day

* **** Meadowsedge Lane, Joliet, Illinois 60436

* 847-***-**** * **********@*****.***

Office Administrator/Customer Service Manager

Qualifications Profile

Extremely organized, resourceful, and dynamic professional, with expertise in assuming multiple tasks in fiercely competitive, highly challenging, and deadline-driven environments without compromising the achievement of organizational objectives and demands. Show solid work ethics and professional demeanor, outstanding customer service skills, and capacity to maintain strict confidentiality of sensitive information. Exemplify verifiable human relation expertise in determining and dealing with the needs and interests of people of diverse cultures and backgrounds. Analytical thinker and problem solver with strong team development and supervisory adeptness, along with keen attention to detail.

* Establish long-lasting relationship with colleagues, and maintain a positive environment at all times

* Demonstrate excellent communication skills, self-confidence, maturity, and ability to work well independently or as part of a team

* Consistently accomplish all assignments and contribute in the achievement of financial goals and objectives

* Recognized as a quick learner for rapidly assimilating job requirements

Areas of Expertise

Process Optimization

Budget and Payroll Management

Travel/Events Coordination

Key Client Retention

Procurement and Inventory Control

Expense Report Reconciliation

Strategic Planning

Conflict Resolution

Professional Experience

Phone Logix Houston, TX

Donor Tele-Recruiter 2010–2011

Invited previous blood donors to facilitate a consecutive 8-week rotation donation for whole blood donors, and a 2-week rotation for platelet apheresis. Handled and coordinated inbound calls related to rescheduling, cancellation, and fielding questions. Conversed with scheduled donors to confirm appointment time and location; compiled call reporting logs.

Career Highlights:

ú Assumed the roles of the Cancellation Coordinator in notifying all parties involved (internal and external) when mobile donation units get cancelled

ú Fixed and organized all current appointments to prevent miscommunications, while documenting all changes for management approval

ú Utilized keen attention to detail and maintained composure during unexpected situation while functioning as the Cancellation Coordinator, in charge for resolving and handling crisis

Cost Plus – World Market Naperville, IL

Sales Associate 2010

Oversaw and counted all collected monies inside the drawer cash to confirm correct receipt. Maintained all floor displays clean and organized; changed and positioned all items to their proper places. Provided professional assistance to shoppers in selecting desired items; up-sell buy of the day/week to customers.

Midwest Center for Advanced Imaging Naperville, IL

Insurance Advocate 2009–2010

Ensured confirmation of medical coverage for radiological testing, and obtained pre-authorization if required. Matched CPT codes to examination ordered, and delegated corresponding ICD-9 code for billing.

Career Highlights:

ú Gathered information on unpaid and denied claims, discerned supporting documents, and/or made adjustments on EOB information

ú Consulted with insurance companies in resolving denials, effectively recognized next steps to ensure timely payment

ú Presented insurance benefit coverage details to patients

Bosar Management & Consulting Services, Inc. Indianapolis, IN

Office Administrator and Senior Advisor 2004–2007

Office Administrator

Established and maintained vendor relationships with standard office suppliers and service providers; as well as daily office tasks, such as incoming and outgoing mail, sorting, and filing. Supervised full spectrum of trade show participation, including negotiating facility and vendor contracts, purchasing accessories, and organizing travel for all trade show employees. Took charge for the procurement of metal for fabrication, inventory control, and distribution. Compiled all employee records, time cards, and ADP payroll. Led the execution of employee satisfaction surveys and coordinated data for reporting to shareholders. Mentored several employees on bankruptcy procedures based on personal benefits. Sought information on job files for open balance accounts, and developed AIA documents for contract jobs to recover remaining balances.

Senior Advisor

Conducted thorough business assessments, including market research, sales analysis, profitability analysis, and P&L forecasts. Provided administrative support to CEO, COO, and other contractors in scheduling all travel arrangements both continental and international, expense report tracking, and budget management.

Career Highlights:

* Successfully completed and managed several projects, including the following:

Aluminum Gourmet Bake Ware Manufacturer: 2007 Pebbleware, LLC, Terre Haute, IN

Structural Fabrication Facility within Two Sites Interstate Welding and Fabrication, Terre Haute, IN

Steel Bridge Component Manufacturer: 2006 Vincennes Steel, Corporation, Terre Haute, IN

Women’s Footwear Manufacturer: 2004 Uffizi Footwear, Mokena, IL

* Boosted the overall production by 30% while minimizing warehouse costs by 12%

* Played a pivotal role in recovering $750K in closed job contracts

* Strategically negotiated with snack distributor a 10% discount on break-room dispensaries

Bank One Elgin, IL

Call Center Team Manager 2000–2004

Directed a multi-person customer service group tasked to deliver customer satisfaction with credit card reward program. Enforced various in-house policies to ensure compliance with corporate objectives. Provided solution to multiple escalated customer account issues.

Career Highlights:

* Worked hand-in-hand with Fortune 100 clients to foster long-term customer relationships

* Conducted evaluation on employee performance, provided feedbacks, and trained employees to achieve corporate goals, peak performance, and incentive objectives

* Significantly contributed in the development and implementation of Starbucks Duetto, Sony, and Disney Dollar reward programs

* Earned the highest customer satisfaction ratings for three quarters

Earlier Career

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Metal Heart Iron Tempe, AZ

Owner / Operator 1995–1998

Activities

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Volunteer Art Instructor in a preschool head start program for mentally challenged children; provided assistance in teaching sign language

Employment Counselor in a local battered women’s shelter

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