Human Resources

Linda L. Brown

Objective To acquire a human resources position that utilizes my skills and experience and that allows for continued professional growth

Experience Countrywide Financial Corporation, Fort Worth, TX

1/2005- 4/2009 Customer Care Representative II in Human Resources Service Center

· Benefits, Payroll and Travel & Expense Report

· Creating and resolving customer service cases using PeopleSoft CRM and HCM software primarily in regards to Travel & Expense Reimbursement processing with secondary responsibilities in payroll & benefits

· Special reporting via Excel spreadsheets

· Train new personnel in Travel & Expense Dept.

· Maintain compliance with all company expense reporting policies and internal auditing practices

10/2004-1/2005 Contract - Customer Care Representative I in Human Resources Service Center

· Benefits, Travel & Expense Reimbursements

7/1998- 4/2004 Warnick Metal Building Erectors, Ltd., Fort Worth, TX

Human Resources Manager

· Benefit Administration

· Worker’s Compensation Administration – claims, medical liaison, other records and follow-up including OSHA log, Worker’s Compensation payroll audit compliance

· Ensure compliance to company policies and procedures and federal, state and local regulations

· COBRA/HIPAA compliance and coordination

· New Hire Orientation, development and presentation

· Accounting, including Accounts Payable, Accounts Receivable, General Ledger, Bank Reconciliation, Payroll, Payroll Taxes, Job Costing

· Contract review and compliance, including general liability insurance, bonding, Owner Controlled Insurance Programs (OCIP), certified payrolls, specialized invoicing

8/1991- 6/1998 Tualatin Valley Mental Health Centers, Beaverton, OR

Human Resources Assistant

· Conduct new employee orientation

· Produce Letters of Hire

· Act as agency benefits coordinator

· Ensure compliance with applicable employment laws

· Assist/advise supervisors with hiring, disciplinary, evaluation and termination issues

· Initiate inter-agency communication through memorandums, announcements, and monthly newsletter

Mainstream Youth Programs, Inc. Portland, OR

(Agency merged with Tualatin Valley Mental Health in 1996)

Support Services Manager

· Agency Support Systems Management:

Responsible for the development, implementation, and management of agency-wide support systems, including Clerical and Program Support, Human Resource Management, Client and Administrative Files, Customer Service Monitoring, Client data collection and Reporting, Client fiscal and billing, Facility Maintenance

· Direct Supervision of Support Services Staff:

Responsible for recruiting, interviewing, hiring and evaluating competent staff; ensuring completion of relevant program data entry and completion of inter-agency and intra-agency reports; training and monitoring agency staff

· Personnel:

Maintain agency personnel files; produce Letters of Hire; conduct new employee orientation; serve as agency benefits coordinator; coordinate agency recruitment with program supervisors; assist/advise supervisors with hiring, disciplinary, evaluation and termination issues; maintain agency compliance with employment laws; participate in development and implementation of agency policies; ensure completion and distribution of required reports

Education Rogue Community College, Grants Pass, OR focus on Business Management, incomplete

Oceana High School, Pacifica, CA

Skills Excellent knowledge of MS Office

Certiflex Dimension Accounting

Timberline Accounting

PeopleSoft

Lotus Notes

Various personnel tracking programs

Internet proficiency

Proven effective written and verbal communication skills

Superior time management and organizational skills

Creative thinker with talent for motivating others, managing tasks, and finding solutions

Professional Society of Human Resource Management

Associations Fort Worth Human Resource Management Association

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