Administrative Assistant Sales

Carol Thompson

**** ******** **** * Richardson, TX 75081

Cell: 682-***-**** * ********@*****.***

SUMMARY:

Enthusiastic, hard working and multifunctional employee with experience in a variety of clerical positions. Strengths include problem resolution, interpersonal communication with strong ethical values. Successful team leader, team player, and individual contributor adept and willing to learn new tasks and procedures.

PROFESSIONAL EXPERIENCE:

Amedisys Home Health Care, Ft. Worth & Denton, TX (6/2008 – 7/2010)

Business Office Specialist/ Business Office Manager

Actively seek increased knowledge in all aspects of Amedisys through communication, reading and internet

Answer phones, assist caller as needed

Ensure positive and professional communication with physician offices, case workers and patients

Utilize AMS2/CIS to enter patient demographics, and pertinent medical information, track patient/agent schedule

Ensure physician orders/485’s are returned signed in a timely manner utilizing mail and fax, backed by calls

Maintain spreadsheet of physician’s and employee contacts

Responsible for handling and distributing mail

Assist DOO with meeting preparations and other duties to help increase efficiency

Responsible for ensuring adequate medical supplies are kept on hand

Respond timely and appropriately to all clinician’s supply requisitions

Perform inventory on quarterly basis

Work A/R daily to ensure staying within Medicare guidelines

Schedule and maintains clinicians weekly schedule

Hold and maintain personnel files, certifications and licensure

Spine Surgery Associates, PC Chattanooga, TN (6/2007 – 2/2008)

Physician’s Secretary

Research, review and document patient condition for specific spine related issues

Responsible for obtaining pertinent procedure results, notes and reports prior to scheduling

Schedule appointments appropriately, send new patient packets and work check-out as needed

Transcribe office notes, letters and film readings

Ensure proper documentation follow-up and signatures for billing, charge sheets and quarterly reports

Communicate effectively with patients, staff, other physicians’ offices and departments

Responsible for all updates for re-credentialing, state licenses, organizational memberships

Arrange travel, lodging and reservations for attending/presenting meetings world wide

Responsible for setting up annual meeting; location communication, attendee contact for invitation and confirmation through email, phone and fax

Women’s Institute for Specialized Health, PLLC, Chattanooga, TN (06/03-12/06)

Administrative Assistant – Medical Practice

Member of Management Team – interject pertinent opinions material/operational decisions

Develop and maintain informative website

Instrumental in plan, develop, implementation, creation, and brand to promote W.I.S.H.

Stay current on management, patient relations, computer technology, physician trends, financial and HIPAA compliancy matters to inform Practice Administrator of any pertinent changes, new ideas, etc.

Relieve Practice Administrator of extraneous activities, projects and calls

Research and recommend speakers for national medical conference

Credential new physicians, re-credential group physicians

Responsible for arranging travel, 10-Year anniversary and special events arrangements

Maintain calendar and coordinate monthly scheduling of sponsoring pharmaceutical reps

Prepare reports and graphs from financial data, memos, and documents utilizing medical software

Actively involved in developing HIPAA and Compliance procedures

Responsible for follow-up with necessary changes to both HIPAA Policy & Procedures, and W.I.S.H. Procedures

Work independently and as team player on variety of projects.

Options ST, Inc., Pensacola, FL (01/97-07/01)

Administrative Assistant – Manufacturer’s Rep Firm

Work directly with owners to grow and promote business

Manage complete daily office operations in absence of VP

Perform all aspects of wholesale orders & follow up with customer & vendor satisfaction

Evaluate new vendors for referral to VP

Responsible for maintaining updated data on products and vendors utilizing ACT!2000

Mediate quick resolution of sales, manufacturing and customer related issues

Actively involved in set up and sales of trade shows while also maintaining Atlanta Gift Mart showrooms

Investigate, recommend and assist with complete office and personal relocation from FL to TN to include choice of location, office equipment, furnishings and recommendations for new services providers

Design and maintain web site

Kelly Services, Little Rock, AR (12/93-02/96)

Supervisor – Temporary & Permanent Employment Services

Accountable for all human resource aspects in hiring, recruiting, and training employees

Provide leadership growth and training to employees while supporting and developing operational strategies

Supervise 250-300 employee temporary work force in variety of jobs

Active in Chamber of Commerce Business

Conduct training of interviews with Central High School business class

Obtained State Counselor License

Assist plan and coordinate job fairs

Participant in Cerebral Palsy Star-athon

The Boatwright Company, Pensacola, FL (10/91-08/92, 02/93-09/93)

Independent Sales Representative – Advertising Specialties

Pursue sales through cold calling and leads utilizing skills and knowledge to provide optimum assistance to targeted market

Incorporate advertising and marketing knowledge to offer new and innovative ideas for updating company logos

Research and analyze client’s pertinent operational information to determine the most efficient program and/or products with suitable pricing

TECHNICAL:

Excel, Outlook, Word, Access, PowerPoint, Publisher, Front Page, ACT!2000, AS400, AMS2, multimedia and all office equipment

EDUCATION:

University of West Florida – (May 1986 – June 1988) Marketing, B.S. * Pensacola Jr. College – (May 1983 - June 1985) General Education, A.A.

Earned 100% Educational Expenses through US Navy Vet Military Benefits & Part Time Work

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