Manager Customer Service

MONTE TJELMELAND

**** ********** **** ● Blair, Nebraska 68008 ● 402-***-****

************@*****.***

SUMMARY OF QUALIFICATIONS

Results-oriented, detailed professional with comprehensive accounting and management experience in diverse industries including insurance, customer service, construction, and manufacturing. Proven ability to improve operations, impact business growth and maximize profits through financial analysis, systems knowledge, internal controls and cost reductions. Background includes the following:

• 25+ years of experience in all phases of accounting.

• 14+ years of management and team building experience.

• Excellent organizational skills; ability to improve existing systems to maximize efficiency and productivity.

• Proven management capabilities; knowledge of how to lead a successful and profitable business.

• Ability to communicate effectively with co-workers, as well as general public, to create a comfortable and professional environment.

PROFESSIONAL EXPERIENCE

MUTUAL OF OMAHA – Omaha, Nebraska 1998 – 2012

Offers products and services that provide financial protection to help families, individuals, businesses and groups achieve their goals.

Corporate Accounting Supervisor (2010-2012)

Responsible for the supervision, coaching and development of 11 professionals. Report to the Manager of Accounting, Reconciliation & Receipts.

• Partner with senior management to identify and manage cost reduction initiatives.

• Managed the reconciliation and monitoring of over 400 general ledger accounts.

• Identified as a key decision maker for the review and reorganization of workflows related to reconciliation and accounts receivable collection processes impacting both internal and external customers.

• Implemented new collection process resulting in the collection of more than 35% of “120+ days” aged receivables in first 3 months.

Accounts Payable Supervisor (1998-2010)

Responsible for the supervision, coaching and development of 10 professionals. Reported to the Manager of Accounts Payable.

• Developed bank reconciliation procedures to consolidate 60+ bank accounts into one.

• Organized and consolidated departmental duties to improve efficiency through workforce maximization and clear communication of responsibilities and expectations.

• Identified as a key user for the PeopleSoft software implementation requiring additional training and testing.

MONTE TJELMELAND ● 402-***-**** Page 2

COMPOSITE STRUCTURES, INC. – Omaha, Nebraska 1994 – 1998

Nationwide manufacturer of fiberglass manholes and other construction products for municipalities and food industry.

Business Manager

Responsible for overall operation of accounting and administrative duties. Reported to the President.

• Financial statement preparation and analysis in compliance with GAAP.

• Managed short and long term forecasting for cash flow and margin analysis.

• Developed a departmental costing system to monitor monthly reporting and simplify trend analysis for executive management review.

• Researched LB775 tax incentives with the State of Nebraska and implemented a tracking system to collect data in an effort to maximize benefits.

• Negotiated freight rate discounts with common carriers saving $25K+ annually.

SUPERIOR INDUSTRIES, INC. – Omaha, Nebraska 1992 – 1994

Construction company specializing in designing and building refrigerated warehouses.

Accountant

Responsible for general ledger, payroll, billing, sales tax reporting and job costing. Reported to the Chief Financial Officer.

• Tracked, analyzed and reported actual job costs against construction estimates for projects ranging from $300K - $10M.

• Prepared and analyzed monthly financial statements for executive management review.

A.M. COHRON & SON, INC. – Atlantic, Iowa 1989 – 1992

A leading bridge construction company specializing in heavy construction projects.

Accountant

Responsible for accounts payable, payroll, general ledger and job costing. Reported to the President.

• Developed policies and procedures for producing monthly financial statements.

• Enhanced job costing system for construction projects ranging from $200K- $2.5M.

• Analyzed labor cost variances on current construction projects.

EDUCATION

BUENA VISTA UNIVERSITY – Storm Lake, Iowa

Bachelor of Arts in Accounting

Professional Development includes thousands of hours of continuing education in Federal, State, Tax, Accounting and Finance Regulations, Business Operating Systems and Leadership.

VOLUNTEER POSITIONS

City of Fort Calhoun Rural Fire Board – President, Treasurer

Allen Hills Homeowners Association – Chairman, Vice Chairman

City of Fort Calhoun Park Board – Board Member

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