Administrative Assistant Customer Service
Resume:
Lanitra Lopez
*********@*******.***
Objective Seek the Challenging Position of Administrative Assistant
A highly equipped Administrative Assistant with experience in performing a variety of administrative and staff support duties for a specified department, which require a range of knowledge and skills of organizational procedures and policies; directing and assisting visitors, and resolving administrative problems and inquiries; composing, editing, and proofreading correspondence and reports, and preparing a range of administrative documents.
Skills
Strong ability to lead and train staff and students.
Excellent ability to gather and analyze statistical data and generate reports.
Profound database management skills.
Great knowledge of general accounting principles.
Remarkable ability to communicate effectively, both orally and in writing.
Complete knowledge of supplies, equipments and services ordering and inventory control.
Exceptional record maintenance skills.
Excellent ability to solve problems.
In-depth receptionist skills.
Deep ability to compile information and prepare reports.
Excellent coordinating skills.
Immense ability to schedule appointments and maintain calendars.
Profound ability to transcribe and record meeting minutes.
Remarkable word processing and data entry skills.
Excellent ability to make administrative/procedural decisions and judgments.
Strong ability to compose and edit already written materials.
Computer Skills MS Word, Excel, PowerPoint, Outlook, Office, Access, Lotus Notes, Visio, FrontPage, Publisher, Adobe Illustrator, Photoshop, Project, OneNote, Dynamics, Lotus, QuickBooks, Peachtree.
Education
1997-2001 Kountze High School Kountze, TX
High School Diploma
2008- 2009 Techskills Houston, TX
A+ Certification
Experience 2010-Present Triangle Loan Beaumont, TX
Customer Service Rep/Collector
Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
Mail out flyers to previous customers, family and friends.
Take loan applications over the phone and in the office.
Pulling credit and reviewing credit reports.
Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written and e-mail inquiries
Strong ability to lead and train staff and students.
Managing payroll and creating documents to be fax, scan or e-mail to HR.
2010-2010 HNTB Kountze, TX
Administrative Assistant
Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
Schedule and coordinate meetings, interviews, appointments, events and other similar activities for supervisors, which coordinating travel as well as lodging arrangements.
Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports and Governor’s report.
Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written and e-mail inquiries.
Creating and gathering information for Purchase Orders, Invoices and Change Of Order forms to send to different vendors.
Updating contractors, engineering and environmental information in Dash port.
Printing, maintenance, faxing, coping, scanning and other services.
Troubleshooting office computers, and other machines.
Train and lead student employees and lower graded staff, as and when required.
2009 - 2009 Crossmark Houston, TX
Retail Rep
Update inventory of various different Walgreens/CVS locations.
Cleaning, resetting shelves and reorganization of store products.
Troubleshooting interface with vendors.
Assemble shelves and replace fixtures.
Strong ability to lead and train staff and students.
2008 -2009 RGIS Houston, TX
Inventory Specialists
Going to 5 different site locations per week.
Conducting inventory counts for client’s merchandise.
Input data into computer and or hand held devices.
Check each inventory reports.
Obtaining and preparing appraisal requests.
Perform general office duties.
Oversaw maintenance of office inventory and equipment.
Strong ability to lead and train staff and students.
2004-2006 Allen Samuels Chevrolet Houston, TX
Administrative Assistant
Provide administrative/secretarial support for the department/division such as answering telephones, assisting visitors, and resolving and referring a range of administrative problems and inquiries.
Managing and obtaining all cash and credit card transactions as well as balancing the cash registers each day.
Booking warranty tickets and obtaining different warranty codes for services done on different vehicles under store and factory warranties.
Establish, maintain, and update files, databases, records, and other documents; develop and maintain data, and perform routine analyses and calculations in the processing of data for recurring internal reports.
Creating and gathering customer’s invoices and making sure all charges are correct base on the services they needed done.
Creating and gathering information for Purchase Orders and Invoices to send to different vendors and to the parts department.
Sort, review, screen and distribute incoming and outgoing mail; prepare, compose and ensure timely responses to a variety of routine written and e-mail inquiries.
Troubleshooting office computers, and other machines.
Train and lead student employees and lower graded staff, as and when required.
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