Retail Management / IT Systems Professional
Resume:
SUMMARY OF QUALIFICATIONS
Skillful and dedicated Grocery/Retail/IT professional with extensive experience in various aspects of a high volume multi-state retail operation
35 years of dedication to one employer
Change agent with a successful history of improvements in a variety of departments
Network administrator responsible for technical advancement of an ever-changing and growing market leader
Proficient in Microsoft Office, Windows, Novell, Adobe Products, Print Shop, Microsoft Exchange, Visio, Large Format Printer Software, QuickBooks, Smart Suite, FrontPage, Peachtree, Poser6, Daz Studio, Terrigan, Roxio, and more.
PROFESSIONAL EXPERIENCE
BASHAS’ INC. – Chandler, Arizona 1974 – Present
STORE MANAGEMENT
Store Director
Responsible for all aspects of a safe and profitable store
Hiring and training of new team members
Assured cleanliness and store appearance were held to the highest standards
Placed product orders based on demand and forecasting
Assisted customers to assure 100% shopper satisfaction
P&L reporting responsibilities
Assistant Store Manager – Second Man
Key carrier responsibilities
Managed front-end operations
Scheduled employee shifts and store events
Maintained the highest standards of customer service and store integrity
Assured cleanliness and store appearance were held to the highest standards
P&L reporting responsibilities
Assistant Store Manager – Third Man
Assisted Second Man in front-end operations
Carried store keys assuring effective security and loss prevention
Assisted in scheduling for employees and store events
Maintained on-call coverage for management illnesses or absences
Carried out store cleanliness checks and made suggestions for improvements
Assisted with P&L reports
Dairy Department Manager
Managed integrity of product on shelves and in stock
Assured product rotations maximized freshness to assure customer satisfaction
Placed product orders based on demand and forecasting
Maintained a visually pleasing shopping environment
Night Crew Chief
Responsible for after hours store management in a 24hr setting
Managed inventory team efficiency and effective product placement and replenishment
Placed product orders based on demand and forecasting
Maintained security and loss prevention standards
STORE SYSTEMS MANAGEMENT
Sr. Help Desk / Systems Operator
Responsible for user support for multiple locations and all levels of the organization
Assist PC Support team with system documentation and upgrades
Maintain overall health of technical information system and assure all updates are current and relevant
Network Administrator
Management of router/switch and cabling maintenance and upgrades
Installation of new systems, software, and servers
Migration of system from Novell to Microsoft NT
Responsible for governing of all information being entered and removed from the network
Maintenance of data integrity through daily server backups
AS/400 Operator
Assured normal trouble free operation of the AS/400 system
Oversight of servers maintenance and procedures
Responsible for documentation of all system activities
EARLY CAREER RESPONSIBLITIES
Grocery Clerk
Kept shelves stocked with fresh and relevant items
Responsible for “on sale” adjustments
Filled in for all floor level positions to maintain seamless coverage
Assisted with product orders
Buyer’s Assistant
Assisted lead buyer in product procurement and pricing
Conducted price comparisons with competitors to assure viable advantages
EDUCATION
Gateway Community College – Phoenix, AZ 2003 - 2004
Retail Management Certification
Chandler Gilbert Community College – Chandler, AZ 1999
Microsoft TCPIP & Network Enterprise
Arizona State University – Phoenix, AZ 1997 – 1998
Satellite Microsoft MCSE course
Mesa Community College – Mesa, AZ 1994 – 1995
Novell Networking Certification
Arizona State University – Tempe, AZ 1972 – 1974
Bachelors of Business Administration
Mesa Community College – Mesa, AZ 1969 – 1972
Associates Degree
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