Customer Service Sales

Jason Morton

**** ******* ***

Snellville, GA ***39

Tel: 518-***-****

Email: ***********@****.***

Executive Summary

• Food Safety/Sanitation Supervisor of a department staff of twenty three team members.

• Developed and administered sanitation, food safety/ food defense programs resulting in 3 consecutive “superior ratings” and 1 “A” rating in the British Retail Consortium (BRC) from 2005 to 2009 by a third party auditor, American Institute of Baking (AIB).

• Successfully managed all aspects of the food safety/sanitation department budgets.

• Coordinated staff weekly schedules, daily assignments, attendance records and leave time

• Responsible for all departmental safety accident and incident reports.

• Lead liaison in all corporate internal and third party audits for manufacturing facility.

• Conducted all employee occupational safety and development training.

Work Experience:

Depaula Cheverolet -7/11- 1/12, Albany, NY

Leasing and sales consultant

• Negotiation of the leasing and purchasing process.

• Building value in the product and dealership.

• Inventory consultation

• Professional customer care service

• Maintenance of customer relation management system

• Scheduling of all customer service appointments

• Responsible for monthly achievement of all sales goal

• Responsible for Retrieval and passing with perfection all General Motors customer survey reports

Coyne Textile Services -05/11-7/11, Albany, NY

Service sales representative

• Delivery of company merchandise to customers.

• Responsible for weekly new business sales goals.

• Responsible for tracking lost and abuse of company merchandise.

• Servicing customer needs and questions.

• Billing and accounting of daily customer invoices.

• Accurate accounting of merchandise to be serviced.

Freihoffer’s Baking Company (Bimbo Bakeries USA) 05/92 – 09/09, Albany, NY

Food Safety/ Sanitation Supervisor (promotion) 12/05 – 09/09

• Assisted with the compliance of the mock retrieval program.

• Maintained the food safety/sanitation department budget.

• Administered manufacturing facility employee uniform budget.

• Handled consumer complaints, environmental affairs and company policies/procedures.

• Incorporated regulatory affairs including inspections conducted by AIB-BRC, FDA,NYS AG and MKTS,NYS dept. of public health, Kosher (Rabbinical, private and NYS), NYS DEC, US EPA, costumer inspections.

• Oversaw environmental testing and sanitation post cleaning inspections and department records and reports

• Developed and implemented the facility food defense program.

• Conducted internal food safety audits for manufacturing facility.

• Tracked chemical usage, supplies, and sanitation equipment repair costs.

• Monitored compliance of pest and chemical control program.

Manufacturing production employee– 5/92 – 12/05

Production foreperson (process inspection)

• Operated all baking manufacturing process units such as sponge/dough mixers, extruders, model k, panomatts, molders, proofers, seeders, ovens, coolers, wrap (baggers) bread and roll UBE’s

Education and Training

Attended Alfred State College "Liberal Arts and Humanities" from 1989 -1991.

HACCP Certified – American Institute of Baking.

Food Defense Certified – American Institute of Baking

Level 1-2 Integrated Process Management – Deasey and Associates

Microsoft Word – Empire State College

Labor relations Training – Bimbo Bakeries (USA) – local 50.

Problem solving and decision making work shop (Kt training) – Kepner – Tregoe.

Familiar with Microsoft outlook, power point and excel.

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