customer service
Resume:
Crystal Cleri
Lockport NY *****
************@*****.***
June 2007- May 2008
Teletech
Niagara Falls NY
Medicare Advantage Telesales
Took Inbound calls for interested individuals regarding Medicare Advantage Plans through United Health Care
Qualify the person as to the eligibility to enroll into a plan.
Explain the differences between Medicare Advantage Plans and Medicare Supplements.
If qualified, enroll the person either by telephonic enrollment, sending a paper application, or arranging for a home visit or a community meeting, all while adhering to company and Medicare guidelines.
I am licensed in Life, Health and Accident in NYS
November 2004- December 2006
Independent Health
Williamsville NY 14221
Member Services Representative
Take inbound calls from members who had questions regarding benefits.
Explaining the specific benefits of their plan.
Answer questions they have regarding claims and how they were paid to the doctor and if they had any co pay or co insurance due.
Working with various departments when needed to obtain answers and responding to the member in a timely manner with the information.
November 2002- June 2004
Affiliated Computer Services
Niagara Falls NY 14304
Customer Service Representative
I would work in direct contact with financial aide representatives of assigned colleges and universities with the processing of Pell Grants and Direct Loans.
I would do whatever was needed to ensure the individual received the grants and loans in a timely manner.
Mercantile Adjusters/ Deep Green Bank
Williamsville NY 14221
Broker/Customer Service Representative
Make outbound calls to individuals who had applied online to Lending Tree.com for home equity and lines of credit.
Explain the terms and conditions of our offer
Convince the person to obtain their financing through our institution while giving the best possible interest rate.
I would make sure the loan closed in the specified amount of time.
Remarketing Services of America
Williamsville NY 14221
Lease-End Consultant
Took both inbound and outbound calls from customers of Bank One as to the return or purchase of their leased vehicle.
Explain their options and responsibilities of both turning in the vehicle and the purchase.
Negotiated a purchase price at the best possible interest rate, while maintaining company goals.
September 1997- March 2001
Teletech
Niagara Falls NY
Sales Advisor/ Customer Service
As sales advisor I would take inbound calls from people interested in obtaining telecommunication services from Verizon Communications.
Obtaining necessary information as to the qualifications of the individual to obtain the services, paging, internet, cellular and home phone
July 1997- September 1997
Mac’s Antique Auto
Lockport NY 14094
I would prepare packages for shipment.
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