Medical Assistant Customer Service
Resume:
Shannon Cox
Apt ***-A
Plantation,FL 33324
CAREER OBJECTIVE: To obtain a challenging position as a certified medical
assistant in an ambulatory care facility.
ACHIEVEMENTS:
Certified Medical Assistant 2006
Graduate of an Accredited Medical Assisting Program 2006
Certified Basic Emergency Medical Technician 2004
Certificate in Medical Terminology 2004
Certified CPR, AED 2007,2009,2011
SKILLS AND CAPABILITIES:
Excellent communication and interpersonal skills
Excellent patient care, preparation, and customer service skills
Laboratory and phlebotomy skills
Ability to perform various injections
Vital signs- Blood pressure, pulse, temp, respirations
EKGs, Pulse Ox
Called/faxed/e-scripted and ordered prescriptions and tests
Insurance referrals and prior authorizations
Patient scheduling and organization of office
Assisted with minor in office procedures- sigmoidoscopy,Pap test, ear irrigation, and
Thyroid biopsies
Maintained patient medical records and documentation
Assisted in educating patients on medication use and the use of glucometers and administering insulin injections
Worked closely with the IT department on enhancing the blood lab portion of the companies
integrated computer system
In charge of communicating with outside laboratories and builiding a professional
relationship with them so that our customers would be able to utilize that facility
Assisted in implementing new procedures to better office work flow and time management
Made weekly/ monthly schedules for a department of 4 which included assigning
duties accordingly
Implemented and Maintained inventory logs of clinical supplies and front office supplies
WORK HISTORY:
February 2009- May 2011 Life Extension, National Diagnostic
Blood Lab Assistant
August 2008- February 2009 Cleveland Clinic Florida, Certified Medical
Assistant Internal Medicine
May, 2007-July 2008 Cleveland Clinic Lakewood Diabetes Center
Certified Medical Assistant
January, 2006-May 2007 UHMP, Brecksville, OH
Externship Student/ Trainee, turned into a Medical Assistant II
EDUCATION/ CERTIFICATION:
Certified Medical Assistant
Certificate of Proficiency in Medical Assisting-, Cuyahoga Community College
Certificate in Medical Terminology
CPR certified with Basic Life Support training, AED
AFFILIATIONS: American Association of Medical Assistants
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