Management Project Manager
Resume:
JEFFREY ALLEN ADCOCK
**** ********** *****, ********* *****, CO 80130
********@*****.***
Professional Statement
To secure a position as a collaborative leader of a progressive information services team that leverages my skills, achievements, and abilities to achieve organizational objectives, improve performance and contribute to ROI and bottom-line performance.
Experience
Rocky Vista University, LLC 02-2008 to 09-2011
Parker, CO 80134
Chief Technology and Process Improvement Officer
Information Management
- Designed, implemented, and migrated all hardware and software systems in a startup environment within a six month time span and $500K under budget.
- Provided effective direction and comprehensive oversight of university-wide Information Services operations.
- Assessed technology needs to establish operating goals and objectives, developed key performance indicators (KPIs) to increase effectiveness and efficiency, and evaluated results providing for continuous improvement.
- Collaborated with constituent groups and department heads to develop and coordinate department specific information services.
- Monitored trends and evaluated and implemented technology innovations in higher education resulting in increased effectiveness and improved efficiency of academic operations.
- Developed and administered a comprehensive information services budget of $1.2M.
- Solicited, reviewed and approved technology related vendor contracts and agreements in support of the institution’s mission.
- Conducted performance evaluations and recommended salary adjustments for all information services staff.
Process Management
- Established an inaugural foundation for implementation and management of organization-wide process improvement parameters and procedures.
- Consulted with department managers to identify and improve processes resulting in an increase of effectiveness, efficiency, and fiscal benefit of related operations.
Facilities Management
- Provided oversight of physical facilities and coordinated planning and execution of capital construction projects related to improvements and renovations, in alignment with the operational goals of the university.
- Developed and administered a comprehensive annual facilities budget of $5.4M
- Solicited, reviewed and approved facilities related vendor contracts and agreements in support of the institution’s mission.
Risk Management
- Researched and developed a process for institutional asset protection and provided oversight of inventory and record keeping.
- Conceived, implemented and monitored an identity theft program to secure student, patient, and employee records.
- Established an emergency preparedness plan, with implementation procedures to minimize mission disruption and maintain business continuity.
- Assessed security plans and developed procedures to improve results and recordkeeping
- Created a security plan to insure Payment Card Industry (PCI) Data Security Standards (DSS) were met and maintained compliance with the government’s Health Insurance Portability and Accountability Act (HIPAA).
Fiscal Management
- Facilitated development of an institution-wide budgeting process, consisting of a comprehensive budget analysis, capital funding, and projected cost reductions.
- Conducted a financial analysis of student loan costs, driven by the cost of attendance at the university and impact on tuition at the request of the president/CEO.
Additional Accomplishments
- Active member of the Executive Leadership Team; Chair of the Information Technology Council; and member of the Strategic Planning Committee, internal, regional and specialized accreditation committees, Institutional Research Board (IRB), and the Collage of Medicine Phase Directors (curriculum) Committee.
- Fully implemented policies and procedures based on the guidelines of the Higher Learning Commission (HLC), Commission on Osteopathic College Accreditation (COCA) and Information Technology Infrastructure Library (ITIL).
- Managed campus renovation projects including repurposing a multi-purpose room, expansion of the student parking, and installation of a student memorial area.
- Prepared and presented the 2010-11 budget and 2011 supplemental budgets to the Board of Trustees for approval.
Avaya Corporation 07-2006 to 02-2008
Highlands Ranch, CO, 80129
Business Operations Manager
Project Management
- Successfully identified and communicated global training requirements and provided timely delivery of education support.
- Managed global resource engagement and support for over 50 product launches through the preparation of subject matter experts (SMEs) for new service and product offerings
- Effectively identified and communicated global training and skills development requirements to the “skills development team.”
- Successfully completed the Avaya project management certificate training course based on the Project Management Institute’s, Project Manager’s Book of Knowledge (PMBOK).
Quality Management
- Assured International Organization for Standardization (ISO) compliance through training, auditing, and remediation of ISO 9000, 9001, 9004 and 19011 regulations.
- Successfully identified, developed, and deployed service improvement initiatives to increase efficiency and effectiveness through application of Six-Sigma techniques.
- Successfully completed the Avaya Six-Sigma green belt certificate training course, including a successful launch of a +$100,000 cost reduction initiative.
- Completed six Product Trend Analysis (PTA) cycles by enhancing product quality, improving efficiencies in business operations, and elevation of customer satisfaction in addition to improving PTA cycle project time by 43%.
Risk Management
- Facilitated the development, deployment, and assured readiness for a global business continuity and disaster recovery plan.
- Successfully managed resources for several short-term disasters: blizzards, bomb-threats, and flooding and received the Avaya “Rising Star” award for the efforts during the blizzards of Dec-2005 and Jan-2006.
Air Methods Corporation 07-1998 to 04-2006
Englewood, CO, 80112
Information Technology Operations Manager (10-2005 to 04-2006)
Compliance Management
- Provided effective Sarbanes-Oxley 404 operational oversight for the information services department.
- Successfully developed and implemented policies and procedures to document information technology regulatory compliance and improve the effectiveness and efficiency of departmental operations.
- Established and delivered internal audit standards, performed successful internal audits, and effective remediation of x internal controls gaps.
- Successfully passed Sarbanes-Oxley technology external audits with no material weaknesses.
Process Management
- Successful integration of the Information Technology Infrastructure Library (ITIL) framework into information services operations to enhance service levels, provide centralized incident and problem resolution and to provide proactive customer support.
- Conceived, designed and implemented a web-based change management application, thereby improving operational excellence and regulatory compliance.
- Established an inaugural foundation for a web-based policy and process tracking site.
Director of Information Technology (07-1998 to 10-2005)
- Provided effective direction and comprehensive management of the information services department.
- Provided security and daily administration for all mission critical applications.
- Identified and developed plans to provide disaster recovery and maintain business continuity of key financial systems.
- Successfully developed and presented a five and ten year vision and strategic plan to executive leadership.
- Developed and administered both information services operational and capital budgets
- Collaborated with constituent groups and department heads to develop and coordinate departmental information services needs and activities.
- Researched, evaluated, and implemented technological innovations and trends in air transportation, thereby providing enhanced business effectiveness and efficiency.
- Reviewed and approved vendor contracts and agreements.
- Developed and implemented service-level priorities and escalation paths to enable efficient prioritization of incidents.
- Delivered annual performance reviews, mentoring, and salary adjustments to information services staff.
Additional Accomplishments
- Successfully migrated and integrated technology for three acquisitions, including the implementation of a patient billing system, flight nurse application and flight tracking, and the necessary infrastructure to provide effective operations for more than 300 remote locations centralized into three data centers.
- Managed and directed the development of a Material Requirements Planning (MRP) project incorporating six departments.
Volt Technical Staffing 03-1997 to 05-1998
Aurora, CO, 80011
Sr. Systems Administrator – Raytheon contract
- Managed and administered a bank of twelve Microsoft Windows and four Novell based servers
- Successfully developed and executed migration plans of Novell based servers to the Microsoft platform
- Provided second level support for the desktop management group to identify and engage in problem management
- Successfully developed and implemented automation processes to improve efficiency and standardization for desktop and server configurations.
- Designed and implemented a solution to provide a centralized data backup and improve efficiency in the data backup routine.
- Research, design, and implement a centralized desktop management system to provide effective asset, configuration, and license management reducing operational management cost.
Advanced Technology Partners 06-1996 to 03-1997
Lakewood, CO, 80235
Systems Engineer
- Provided effective analysis and documentation of existing customer on-premise equipment.
- Made recommendations, including implementation and support plans, to improve the total cost of ownership to the customer.
- Successfully implemented several new and ongoing proactive maintenance plans for contracted services on customer owned equipment.
Professional Certifications:
- ITIL – ITSM Foundation Certificate
- Avaya Project Management Certificate
- Six Sigma – Six Sigma Green Belt
- Microsoft Certified Systems Engineer (MCSE)
- Microsoft Certified Database Administrator (MCDBA)
- Cisco Certified Network Associate (CCNA)
- Collaborative Institutional Training Initiative (CITI), Institutional Review Board (IRB) Certificate
Professional Affiliations:
- Project Management Institute (PMI) – member
- Information Systems Audit and Control Association (ISACA) – member
- Microsoft Certified Professional (MCP)
- AACOM, Council for Information and Technology (CIT) – board member
- Educause Consortium, CIO, NACUBO, CITI organizations – associate member
Education:
University of Phoenix 10-1999 to 04-2002
Bachelor of Science, Business Information Systems
University of Nevada at Las Vegas 09-1988 to 05-1993
Bachelor’s degree level coursework, Electrical Engineering
Bachelor’s degree level coursework, Accounting
Community Involvement:
Assistant Coach, Highlands Ranch Youth Football Association (2002-06, 2009-present)
Highlands Ranch, CO
Assistant Coach, Denver Metro Youth Baseball League (2002-03)
Highlands Ranch, CO
Vice President, Firethorn Homeowners Association (1993-96)
Las Vegas, NV
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