Customer Service Sales

***-*** *.*** ******, APT# *** TIFFANY J. MILLER HOME PHONE: 973-***-****

NEWARK, NEW JERSEY 07103 ***********@*****.*** CELL PHONE: 973-***-****

PROFILE AND SUMMARY OF QUALIFICATIONS

Broadcasting and Entertainment ~ Education and Tutorial Services~ Customer Service

Hands-on professional, with over 7 years diversified experience in an exemplary leadership role with clients and co-workers in both the media and education. Proven abilities in creating strong customer /client relationships. Passionate service-oriented advocate of teaching and customer service. Experienced working within a community based educational support service that delivers the tools necessary for our students as well as teachers. Dedicated individual possessing excellent communicative and organizational abilities willing to take on extra responsibilities. Key qualifications include:

• Customer Service • Broadcasting/Journalism • Computer Literate

• Administrative Management • Confidentiality Assurance • Windows 98-XP, MS Office Suite

• Elementary School Educator • Multi-tasking towards Project Goals • Visual Basic, Java, CISCO networking

• Scheduling and Time Management • Merchandising/Advertising • Adobe Premiere 6.5 video production

PROFESSIONAL HIGHLIGHTS

• Over 4 Years of teaching including Early Childhood, Special Needs, Tutorial Services and Curriculum Building.

• Hands on experience in facilitating workshops on Self-Esteem and Standardize test preparation.

• Profound ability to work under pressure and respond to abrupt deadlines.

• Experience in composing detailed progress notes using computer systems and advance writing tools.

• Interactive learning lessons, which will enable support and growth of achieving.

• Most classroom duties include decorating bulletin boards, cleaning the classroom, and organizing materials and books.

• Skills include gathering information on intense subject matter and occurrences to report for radio and television.

• As a Radio DJ the responsibilities included music programming, news announcements, weather and traffic.

EDUCATION AND PROFESSIONAL DEVELOPMENT

LINCOLN UNIVERSITY – PA Lincoln University, PA 2002 –2006

Bachelor of Arts in English (Mass Communications/ English)

UNIVERSITY HIGH SCHOOL Newark, NJ 1998 – 2002

Graduated: Diploma

PROFESSIONAL EXPERIENCE

CABLEVISION Newark, NJ Oct 2008 - present

Customer Support Specialist/Mentor

• Assisted in all sales transaction and exchanges with exceptional customer service skills.

• Provided exemplary information and attention to client criteria during with good listening skills and patience.

• Resolve issues pertaining to these calls in a timely, courteous and professional manner.

• Proactively identifying and communicating potential issues and provide mitigation suggestions.

• Handle other duties as may reasonably be required of this position.

DR. MIRACLES New York City, NY Mar 2008 – Sept 2008

Merchandiser

• Assisted in all sales transaction and exchanges with exceptional customer service skills.

• Promoted the merchandise of the company by advertisement, sampling, and word of mouth.

• Answered inquiries from customers entering facility regarding merchandise and departments.

• Provided support to co-workers and staff in re-stock and ordering.

• Handled other duties as may reasonably be required of this position.

NEWARK BOARD OF EDUCATION Newark, NJ Jul 2006 – Jan 2008

Pier Diem Teacher and Aide

• Conducted instruction for enrichment activities and incentives to support student achievement.

• Provided exemplary attention to clients criteria during assignments with good listening skills and patience.

• Performed general duties such as adhering to guidelines and appointments as necessary.

• Assisted classroom teachers in the general supervision and management of the children and teenagers.

• Introduced interactive learning lessons, which will enable support and growth of achieving.

• Additional duties included decorating bulletin boards, cleaning the classroom, and organizing materials and books.

• Handled other duties as may reasonably be required of this position.

WPLJ RADIO 95.5 FM New York City, NY May 2006 – Aug 2006

Promotions/Summer Intern

• Assist in all hosting promotional events and mailing prizes to contest winners.

• Supports a broad range of marketing activities and/or promotes sales and creates goodwill for firm's products or services among customers or prospects.

• Kept all informed of changes that might affect product sales or services.

• Prepared displays, tour territories, make speeches at dealers' conventions, and call on individual merchants.

• Answered inquiries from customers entering facility regarding merchandise and departments.

• Provided support to co-workers and staff as requested.

WWLU RADIO 88.7 FM Lincoln, PA Sep 2005 – May 2006

Voice Jockey/On-Air Personality

• Radio DJ responsibilities included regular music programming, news announcements, weather and traffic updates.

• Coordinated running contests, interview guests, and take listener requests.

• Provided exemplary attention to clients criteria during assignments with good listening skills and patience.

• Operated a switchboard and obtain appealing interview techniques.

• Handled other duties as may reasonably be required of this position.

NEWARK BOARD OF EDUCATION Newark, NJ Jun 2005 – Aug 2007

Summer Camp Instructor

• Oversee the students who attended this camp.

• Performed general duties such as adhering to instructions and keeping prepared as necessary.

• Assisted in activities on the camp grounds within all safety and well-being guidelines.

• Handled other duties as may reasonably be required of this position.

MBNA AMERICA Newark, NJ Nov 2001 – Aug 2004

Telesales Specialist

• Assist customers for credit cards, balance transfers, and educating them with new company products.

• Coordinated and preparing new specialist’s for required job position.

• Provide exemplary attention to clients criteria during assignments with good listening skills and patience.

• Provided necessary information pertaining to coverage while maintaining professionalism at all times

• Handle other duties as may reasonably be required of this position.

ADDITIONAL EXPERTISE AND SOFTWARE SKILLS

Audio System and Equipment, Script Writing, Camera Operation and Design, Journalism Researching, MS Office-Suite, PowerPoint, Out Look, Netscape Navigator, Internet Explorer, Lotus Notes, AS/400, Windows NT, XP & 2000-2004, Xerox Printer 4090, HP/Printers, HP, Compaq, varied IBM hardware, Honeywell, Dell and other office and postal equipment.

REFERENCES AVAILABLE UPON REQUEST.

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