Customer Service Medical Billing

DANIEL J. GUIDO III

**-** **** ****., *******, NY 11360

718-***-**** (cell)

*************@***.***

__________________________________________________________________________________________________

SUMMARY

Results oriented professional with ten years dedicated experience in the Fire Alarm Industry, Local 3. Experience with troubleshooting, installation, basic programming, staffing, and scheduling. Works with management to oversee a team of 18 employees. Able to work well under pressure and time constraints. Quick learner with excellent customer service skills. Seeking a challenging position with potential for growth.

PROFESSIONAL EXPERIENCE

Integrated Systems and Power, Inc. (ISPI) - New York, NY September 2001 – present

Fire Alarm Technician – Journeyman - I.B.E.W 3 (Local 3)

• Troubleshoot fire alarm systems, install devices, works with Simplex, Notifier, Siemens, Pyro, and Edwards fire alarm systems. Ability to do basic programming on Simplex and Notifier systems.

• Certified by the NYC Fire Dept to maintain and service fire alarm systems. These certifications include the following: W12 Certificate of Fitness (maintenance of sprinkler systems), S95 Certificate of Fitness (supervision of fire alarm systems), W26 Certificate of Fitness (citywide maintenance of smoke detectors), and computer certified in A+ (CompTIA Certified).

• Lead Fire Alarm Inspector and Service Technician for major hospitals and landmark buildings in New York City and New Jersey (Memorial Sloan-Kettering, Bergen Regional Medical Center, NBC Studios, Merck, American Museum of Natural History, USPS, Columbia-Presbyterian Medical Center, Bergen County Courthouse, Macys, and Tishman Speyer).

Cablevision - Hicksville, NY January 1999 – September 2000

Help desk support – IT Department

• Provided support to employees using Novell and Microsoft operating systems.

• Help desk support for customers experiencing issues with their broadband internet service.

• Programmed cable boxes for installations.

Dr. Robertson MD – Smithtown, NY February 2000 – August 2001

Computer Consultant

• Installed and programmed computers for a 15 person network on a windows operating system.

• Performed maintenance of backups and upgrades on the system as needed.

• Installed medical billing software as well as various types of software on the network as needed.

Pepsi Cola – College Point, NY May 1994 – October 1998

Chain Biller/ Bottling Plant Operations

• Billed major customers, handled adjustments for credits and refunds on beverage purchases in major food chains.

• Ordered parts for filler machines, capping, and label machines.

• Worked within a monthly budget and handled inventory of all parts.

• Worked within a team environment.

EDUCATION

Computer Certifications - A+ (CompTIA Certified)

Whitestone Academy – Whitestone, NY

High School Diploma

Contact this candidate