Customer Service Manager

Bryan A. Tann

** ******** **.

Jaffrey, NH *****

Mobile Phone: 603-***-****

Email: *****.****@*******.***

Profile/Objective

To obtain a professional position where I can apply my education and certification skills as well as grow professionally.

Education

Southern New Hampshire University, Major in Communications and Minor in Creative Writing online program. (01-2012 / Present).

International Academy of Design and Technology, Associate's Degree in Justice Technology / Applied Technology, Pittsburgh, P.A. (04-2006 / 09-2007)

Completed Externship at Hill House Association After School Program

Pittsburgh, P.A. (06-2007 / 08-2007)

Professional Certifications

EPA Universal Certification; R410A Certification-Federal Emergency Management Agency (FEMA) Certifications in: IS 100, IS 200, IS 700, IS 800, IS 00001, IS 00393.A, IS 00650, IS 00394.A; Nartec Meth-1 and CO-2 Detention Kit Certification ; Street Survival Training Certification; OC Pepper Spray Certification; Commonwealth of Pennsylvania ACT 235 Lethal Weapons Certification; CPR / AED Certification;PR24 Certification; Taser XL Certification

Work Experience

Cheshire County Department of Corrections - Keene, N.H. (02-2010 / Present)

Corrections Officer with the rank of Sergeant - Duties include, but not limited to enforcement of policies and procedures of the facility including report writing and documentation. Further in charge of the care, custody, and control of the inmate population, report writing, and general customer service and management duties.

Town of Jaffrey Fire Department – Jaffrey, N.H. (10-2009 / 01-2012)

Probationary Fire Fighter – Duties include responding to various calls of service as well as reporting to headquarters for training, general upkeep of the station, and team meetings.

Franklin Pierce University - Rindge, N.H. (10-2007 / 12/2009)

Campus Safety Officer- Responding to calls ranging from noise complaints, to medical calls, and general disturbances of any kind as well as other actions that violate university rules. Duties also include monitoring boiler activity and report writing.

Hill House Association After School Program- Pittsburgh, P.A. (08-2005 /09-2007)

Mentor- Mentoring, Tutoring, Organizing Study and Recreation Times, Computer class instruction

Americorps KEYS Service Corps- Pittsburgh, P.A. (10-2003 / 08-2005)

Office Manager- YMCA after-school elementary and middle school programs service. Began to serve at the Hill House Association beginning 06-2004 duties included tutoring and mentoring during the after school program, and during the Summer School program.

Professional Skills / Hobbies

85 WPM key stroke 97% accuracy including experience and knowledge in 10 key

Knowledge of Microsoft Operating Systems including Windows XP, 2000, 98, 95, and NT

Knowledge of Microsoft Applications including Microsoft Word, Power Point, and Excel

Martial Arts Experience; 1st Degree Black Belt in the Sullivan’s USA Karate American Kenpo System

Self-Published Author; The author of: The Path of Redemption: A Story of Bryce Kreed, The Enforcer

Video Blogger; http://bryantann.blogspot.com/

Awards

International Academy of Design and Technology:

President’s List (04-2006 / 06-2006) & (07-2007 / 09-2007)

Dean’s List (07-2006 / 09-2006) (01-2007 / 03-2007) & (04-2007 / 06-2007)

Perfect Attendance Award (07-2007 / 09-2007)

Southern New Hampshire University:

President’s List (Summer Term 2012)

EdVenture After School Education Group After School Excellence Trainer Award

References gladly furnished upon request

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