Customer Service Manager
Resume:
Kimberly Taylor
Ypsilanti, MI **197
Phone: 734-***-****
Email: **************@*****.***
Objective - A customer service (home based) position with a reputable company.
Work Experience
Customer Care Agent, Liveops.com, San Diego, California
2011 - Present
* Customer service on one of the companies most prestious lines, based on sales ability
* Insurance Claims agent (Allstate)- Based on the company's highest level of standards for their clients, which requires professionalism, empathy, listening skills as well as strict attention to detail.
Office Manager, Ace Plumbing & Heating, Ann Arbor, Michigan
1997- 2010
* Supervise, manage and train 16 person staff
* Organize and oversee accounting operations
*Prepare and organize meetings, including all documentations
* Resolve all customer service issues and complaints
* Format monthly newsletter and in-office training calendar
* Order supplies and maintain inventory
* Customer billing and collection
Office Manager, Brooks Agency, Ypsilanti, Michigan
1987 - 1996
* Supervised office staff of 6 people
* Answered phones and scheduled appointments
* Collected customer payments and completed daily accounting sheets
* Performed all accounts receivable operations
* Handled all customer service issues and complaints
* Prepared documents and organized meetings
Computer Skills
Microsoft Office and Quikbooks
Possess the ability to navigate between multiple screens quickly and efficiently
Education
Associates Degree in Business Management - Baker College, Flint, Michigan - 2008
*Call center support with emphasis based on sales ability
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