Resume

Administrative, Customer Service

Summary

Customer service professional with 10 years of diversified experience. Strong team player and leader. A proven and verifiable record for utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Excellent communication and problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting or surpassing company expectations. Able to focus on projects, develop strategies and meet or exceed deadlines. Strong rapport with personnel, customers, and associates based on knowledge, professionalism, and integrity. Known for quickly absorbing, retaining and implementing new information and procedures. Recognized for projecting a polished, calm and professional demeanor. Highly articulate, demonstrating excellent interpersonal skills.

Experience

Full¬¬-Time Student, Fayetteville, NC 2009- Present

Stay at Home Mother

Since leaving AT&T Mobility I have been a stay at home mother, baseball team mom, and a full time student working towards attaining a degree in Elementary Education so that I will someday be paid for what I do for free daily.

Cingular Wireless, Fayetteville, NC 2004 to 2008

Customer Service Representative

Proven ability to handle large volumes of calls in a professional and courteous manner. Promoted customer satisfaction through clear, concise communication..Provided customers with payment information, cycle dates, and account information. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies.

Involved with all aspects of customer service and order entry including solving problems, answering questions, and working with customers to ensure fantastic service.

Successfully pacified hostile or antagonistic callers and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives.

Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Possess effective communications skills, and work well with others at all levels.

EDP Enterprises, Ft. Leonard Wood Mo 2002 to 2004

Food Service- Cook

I was a line order cook responsible for storage, preparation & serving the food to basic training recruits. Experienced in preparation of many varieties of cuisine and visual presentation techniques. Prepared breakfast and lunch items for a 1000 troops per day in a military dining facility.

DECA Commissary, Ft. Leonard Wood Mo 2002 to 2003

Cashier

Performed all aspects of cashier at military grocery establishment including cashiering, customer service, balancing daily deposits and completing paperwork.Responsible for a $1000 till.Assisted in the produce department establishing displays, receiving the produce, and putting the produce out.

GTE/Verizon, Honolulu, Hi 1998 to 2000

Customer Service Representative

Processed orders, maintained customer relations, handled complaints and adjustments for entire state. Proven excellent communication, interpersonal, and organizational skills. Involved in all aspects of customer service including solving problems, establishing and accessing customer accounts, and performing credit evaluations. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Successful sales leader, trainer, and motivator.

service including solving problems, establishing and accessing customer accounts, and performing credit evaluations. Maintained and encouraged customer loyalty through the courteous and efficient resolution of disputes, complaints, and discrepancies. Successful sales leader, trainer, and motivator.

U.S. Army, Fort Bragg, NC 1990 to 1997

Petroleum Supply Specialist/Supply Clerk

Refueled ground and tactical vehicles. Also refueled aircraft. Responsible for fuel, petroleum, oil, & lubrication products for the unit. Responsible for storage, distribution and disposal of all products. Hazardous Material Qualified. Trained new staff in policies and procedures. Worked with people from various socioeconomic and ethnic backgrounds. Gained solid working knowledge of team building and group cohesion under stressful situations. Deployed during wartime situation to Somalia for 6 months.

Education History

Fayetteville Technical Community College, Fayetteville, NC 1997-1998

A.A., Accounting

GPA: 3.2. Course work towards an accounting degree.

Hawaii Pacific University, Honolulu, Hi 2000

A.A., Accounting

GPA: 3.0 Course work towards an accounting degree.

Fayetteville State University, Fayetteville, NC 2009- Present

B.S. Elementary Education

GPA: 3.4 Course work towards a teaching degree.

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