Administrative Assistant Customer Service

Maria Montgomery

Administrative Assistant

(h) 678-***-****

(c) 678-***-****

*******.************@*****.***

Education and Professional Training

UMUC/Europe AA Business Studies (in progress)

Middelbare Horeca School Heerlen, Netherlands Vocational Degree in Hotel Management

Skills

- Excellent organizational and secretarial skills

- Excellent interpersonal skills, phone manners and office etiquette

- Experienced in dealing with non-native English speakers

- Strong analytical and communicational skills

- Software: All Windows operating systems, Microsoft Word, Excel, WordPerfect, Serco facility Manager and Sasi

- Fluent in Dutch and German, intermediate knowledge of French

- Working knowledge of computer programming

Experience

Upper School Administrative Assistant September 1999 – July 2011

Frankfurt International School, Oberursel, Germany

- Provided administrative support to Principal, Assistant Principal and teachers

- Assisted Principal in budget development

- Made appointments and travel arrangements for Principal and Assistant Principal

- Proactively managed Assistant Principal’s calendar

- Maintained student files and database

- Assisted visitors, parents, teachers and students

- Managed and screened incoming calls

- Managed incoming mail, email/voicemail, sorting by importance, deadlines and immediate action required and responded as appropriate

- Set up meetings, taking into account the complex class schedules of teachers

- Managed executive meetings, special events and conference planning

- Prepares and finalized presentation materials for meeting

- Prepared and updated school calendar up to one year in advance to capture major meetings

- Assisted with resolution of calendar conflicts

- Prepared relevant records for graduates and students leaving the school

- Prepared correspondence independently or as directed

- Prepared report cards and assessments results

- Trained new administrative assistants on office procedures and duties, and created an office manual for reference uses

- Maintained petty cash and office supplies for the use of the administrative assistants and faculty

- Handled special projects as needed such as programing the class schedule, coordinating parent and teacher conferences and implementation of the new student database

- Performed all other usual office routines and practices

Rental Assistant October 1997 – July 1999

Cody Real Estate, Fayetteville, NC 28304, USA

- Showed rental properties

- Collected rent checks

- Balanced bank statements

- Designed and prepared monthly owner’s statements

- Handled complains and ordered repairs on rental properties

- Ran credit reports

- Prepared correspondence concerning rental properties

- Created Sales Brochures

- Updated the Multiple Listing System daily

- Scheduled appointments with realtors

Credit Manager January 1997 – September 1997

Mop ‘N Bucket, Fayetteville, NC 28303, USA

- Prepared monthly Account Receivable, Account Payable, and Past Due statements

- Obtained credit information on new customers

- Solved customer service problems

- Data Entry

- Office support

Support Center Employee December 1994 – September 1996

Vaanholt & Van Zon, Rotterdam, The Netherlands

- Answer incoming calls for Microsoft Beta testers and redirected calls

- Prepared Account Receivable

- Prepared correspondence

Secretary January 1993 – August 1994

Boschman Tooling & Technology, Nijmegen, The Netherlands

- Provided administrative support for CEO

- Managed extensive travel arrangements for CEO to South Asia

- Managed travel arrangement for visitors

- Prepared Account Payable

- Assisted and redirected calls

- Managed incoming mail

References

Available on request

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