Customer Service Representative

** ****** ******, *******, ** *****

Cell#: 201-***-****

EMAIL: *************@*****.***

JOANNA L. SMITH

Objective:

To find a position that will be challenging, fulfilling & a growing experience. To enable me to use the experience I have learned working in the Trucking/Warehousing field for over 15 years. I have extensive experience in the Transportation/Office Management Positions that I've done through the years of working. Such as Clerk Typist, Administrative Assistance, Data-Entry, Customer Service Representative, Warehouse/Office Manager, Billing Clerk Accounts Payable/Receivable & Transportation Coordinator.

Summary of Qualifications:

12/2009-5/2010 CUSTOMER SERVICE REP, VAN BRUNT WAREHOUSE

Customer Service Rep, Billing, Data-Entry, Dispatching, Inventory, Order Entry, Month End Closing, Set-up Appts for P/U of Freight, Storing Orders on Deliveries into the Warehouse, Receiving in Freight, Keep Spreadsheets on all transactions of all orders daily, Set up the forms needed for the Driver to P/U orders from Warehouse, Distributed The picking orders to the Pickers for the orders that needed to be picked.

1/2005-12/2009 Billing Clerk, Continental Logistics

Billing, Account Receivable/Payable, Appointment Set-ups for Deliveries to the Warehouse, Dispatching, filing, Customer Service Representative, Rate Analysis, OS&D, Claims, Data-Entry, Carrier contacts for Rates, & setting up P/U’s for Deliveries, Collections, Pier Container Operations, UPS/FEDEX, Follow-ups on the Carriers deliveries.

3/1998-2/2002 Transportation Asst/Manager, GDI Company

Dispatching, Auditing, Manifesting, Billing, UPS, Allocations, Data-Entry, Invoicing, Bills Of Ladings, Receiving, Monthly Inventory Repaorts, Managed 25+ Employee’s in the Warehouse/Office, Customer Service Representative, Accounts Receivable/Payable, Charge-backs, Carrier contacts for Pick-ups/Deliveries of all orders that need to go out to the customers, Kept track of all the incoming /outgoing Freight from Warehouse, Hired & Trained new employees, Resolved all or any issues that arose with the customer or getting the freight out for delivery.

5/1995-3/1998 Customer Service Rep., Fritz

Coordinated Outgoing of merchandise between Origin & Importers, Receives, Reviews, Processes & Distributes documents for Import Shipments, Sales, Pricing, Routing, & Customs. Generated Arrival Notices, Manifests, Bills Of Ladings, & Invoices for all the shipments to be delivered, Account Receivable/Payables, Processed Delivery Orders to the Drivers for P/U’s, Follow-up of Cargo for the Customers, Contacted the Steamship lines for delivery of merchandise going overseas, Dispatched the drivers to P/U freight from the piers to be delivered, Customer Service Representative.

SPECIAL SKILLS:

Word Excel, Word Perfect Home Vista, Lotus, AS-400, Freightlinks, Coreflex, Pricing Analyst, Payables, Receivables, Typing 60+ WPM, Managerial Experience, Inventory, Accounting, Customs, Outlook.

REFERENCES: Will be given upon request.

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