Customer Service Representative

Maurice L.Q. Gamble

*** ****** **., *********, ** 30296

Phone: 678-***-****

***.******@*****.***

Objective

To be a customer service representative, where my over 3 years of progressive experience in the industry can add value to a customer-centric team.

Summary of Qualifications:

Results driven professional with over 3 years of experience in customer focused environments, and over 3 years of solid experience in administrative support. Customer savvy individual with strong multitasking skills. Instrumental in the successful expansion of local clothing company. Effective problem solver with strong goal orientation, proven to build and nurture productive business and personal relationships.

Professional Experience:

Park N’ Fly Plus College Park , GA 7/2011 – 4/2012

Sales and Service Associate/Key Room Attendant/ Cashier

Sales and Service Associate

Maintain and ensure efficient operation to provide three to five minute service to incoming and outgoing customers.

Maintain the proper flow of traffic through the valet area. Open Communication with customers on a day to day basis.

Key Room Attendant

Maintain and track customers’ keys in a secured area and coordinate all valet activities.

Ensure that the key tags are properly completed on each vehicle and designate key space for tracking purposes

Cashier

Make eye contact with each customer and greet with a friendly smile.

Present a customer service oriented image at all times

Tele Tech (AT&T ) Atlanta, GA 11/2010 – 8/2011

Call Center Representative

Answered inbound calls in Call Center environment

Confirmed services with customers, and transferred calls

Input data in to specialized system.

Delivered excellent customer service via phone

Service Me Bed and Breakfast Stone Mountain, GA 4/2009 – 5/2010

Front Desk Attendant

Helped customers check in and out

Handled inbound calls for appointment/check in

Assigned rooms for customer stay

Research competitors for marketing strategies

Life Line Music Group LLC Atlanta, GA 6/2009 – 9/2010

Customer Service Representative

Answered inbound calls in Call Center environment/ independent office.

Day to day management of weekly and monthly appointments.

Open Communication with customers on a day to day basis.

Followed all customer issues through to resolution.

Glitzy Dazzle Boutique Stone Mountain, GA 4/2008 – 9/2009

Customer Service Associate / Inventory Manager

Reviewed contracts and proposed solutions to increase cliental

Frequently handled inbound calls in the office to please any and every customer’s concern

Created marketing campaigns such as emails, newsletters to increase cliental

Weekly sales of inventory and set up for visuals in the store

Kept the tally of inventory sold and inventory shipped in

M & R Towing Atlanta, GA 1/2008 – 8/2008

Administrative Assistant

Provided assistance with in bound call in reference to car troubles

Dispatched tow truck to various locations in Atlanta

Kept record of all appointments/tasks made

Education/Computer Skills:

American Intercontinental University BA, Business Administration, Microsoft Office Suite, typing 60 WPM with 90 % accuracy

*References available upon request*

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