Customer Service Loss Prevention

Jonette Williams

**** ******* **** ***. * • Charlotte, NC 28212 704-***-****

HIGHLIGHTS:

• Maintain office filing and storage systems

• Keep filing/ document management system for electronic and paper documents organized

• Monitor and order office supplies

• Distribute/file all incoming mail

• Answering incoming calls, and return calls as appropriate, usually per request

● Computer skills : Microsoft Office, Word, Excel

EXPERIENCE:

St. Michaels, Inc. Charlotte, NC

Residential Youth Counselor 8/2007- 5/2009

● Responsible for directing and assisting in the care and treatment of residents, including life skills training and

limited psychosocial interventions

● May act as a shift lead in the absence of the supervisor

● May be assigned in certain settings, to administer medications and perform basic nursing duties under the

Supervision of the Registered Nurses

Moore and Van Allen Charlotte, NC

Office Service Lead Position 3/2002 - 12/2008

• Supervised, coordinated, and dispatched all first shift Office Services personnel in the day-to-day operations of the Service Center

• Monitored and tasked over 10 office service assistants in the prompt processing of all hand delivery packages, interoffice mail, general mail, express packages, supply and copy requests, and other associated duties as requested

• Coordinated and confirmed prompt bicycle and car couriers in the delivery of time and matter sensitive deliveries

Wackenhut Security, Inc. Charlotte, NC

Certified Armed Security Officer 12/2000 - 03/2002

• Protected persons and property in a high rise corporate center

• Monitored pedestrian traffic, kept vigilant and observant of anything that may have caused harm to employees of the center, visitors, or damage to the property

K-Mart, Inc. Rock Hill, SC

Loss Prevention Manager 09/1999 - 12/2000

• Supervised loss prevention staff, participated in the store risk management team to reduce the number of thefts through control and shoplifter apprehension

• Conducted training and coaching for sales floor associates concerning loss prevention issues

• Maintained good communication skills with all employees, solved problems, and performed troubleshooting on a daily basis

United Parcel Service Orangeburg, SC

Customer Service Liaison/Pre-loader 06/1996 - 12/2000

• Attach identifying tags to containers, or mark them with identifying information

● Read work orders or receive oral instructions to determine work assignments and material and equipment needs

● Record numbers of units handled and moved, using daily production sheets or work tickets

● Move freight, stock, and other materials to and from storage and production areas, loading docks, delivery vehicles, ships, and containers, by hand or using truck, tractors, and other equipment

● Ensured optimal business standards by exceeding internal and external customer expectations, worked in a fast paced, high volume environment with professionalism

EDUCATION:

Claflin University Orangeburg, SC

Bachelor of Arts in Sociology/Criminal Justice minor 1998

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