Jo Ann Griffiths

***** ***** ****** *****

Jacksonville FL 32246

m3g1y0@r.postjobfree.com

Tel: 904-***-****

Summary of Qualifications:

Dedicated, results oriented, Individual with extensive knowledge and in pharmaceutical cycle management. Recognized by peers, managers and subordinates as a reliable and resourceful individual with the capability of coordinating and completing multiple projects simulta¬neously. Proven leadership skills with proven ability to work independent¬ly or as an integral part of a team effort; capable of identifying problems, devising and implementing viable solutions. Maintains positive and ethical working relationships with internal and external customers as a primary focus.

EMPLOYMENT HISTORY:

PSS World Medical- Jacksonville, FL 06/2008-Present

Pharmaceutical Chargeback/Contract Specialist Senior

• Responsible for administering and analyzing GPO and Local Vendor Contracts to include eligibility, item, cost, and pricing updates for assigned pharmaceutical and medical supplies suppliers.

• Provides sales support and data analysis to include monthly/daily reports, and notifications to field personnel, branch management, and manufacturers.

• Continues to assist with system improvements directed towards IT defects, ideas, and training to ease the conversion to SAP/Vistex from the legacy system JD Edwards.

• Researches and reconciles rebate discrepancies, manages resubmission and payback processes to resolve outstanding claims.

• Concurrent with Gross Profit and Margins as a primary focus for assisting in eligibility and administering contract eligibility; implementing accuracy, communication to sales reps to reduce rejected reimbursement claims.

• Processes supplier rebate credits and discrepancies in various applications.

• Supports continuous process improvement by utilizing Lean and Wig concepts.

• Maintains supplier to PSS customer cross-reference information.

• Directly responsible for all internally funded contracts including promotional contracts listed with Marketing in accordance to the stock market.

• Specializes in pharmaceutical product contract development and eligibility containing class of trade information and working directly with the GPO’s and supplier partners.

• Assists in training and facilitating new processes to new employees and/or current employees that need to be retrained.

• Manages multiple tasks, projects while acknowledging and interpreting regulatory processes to keep within the DEA/HIN/GPO/ and all pharmaceutical guidelines and all PSS ethics.

• Responsible for directing Pharmaceutical team with appropriate training in regards to new PSS standards to adhere to any government, federal and state guidelines needing to be followed.

• Responsible for all Sales Field reporting due to cost, eligibility and price changes.

• Concurrent with all customer cross referencing, item cross referencing (including RX items and secondary sourced items), as well as all aspects of Large Customer Management.

• Analyzed all aspects of chargeback’s, contracts, membership, large customer management and system development.

• Proven results in leadership skills continue to show even with challenged employees- still have positive results and continued improvement in their rolls. All employees are highly valued and still employed, and incredibly successful with PSS.

• Currently serves as primary or secondary business liaison on all pharmaceutical, medical supply, eligibility and specialty contracts and relationships.

• Assisted in the development and execution of recommendations in key metrics and

strategies in areas which impact price reporting to support long and short term business goals.

• Recognizes and interprets business issues/opportunities and recommend solutions for market growth.

• Continues to provide customer satisfaction to internal and external customers while maintaining our Code of Ethics as a personal guarantee within self-moral satisfaction. Supports continuous process improvement by utilizing Lean and Wig concepts.

• Analyses and interoperates item category data in order to distinguish differences between original MFG items and SSG items in JDE, which interprets the determination and sales of RX items in the appropriate manner.

• Handled all requests from Field Support, Large Customer Management, and Sales Operations teams to ensure customers were accessing appropriate GPO’s to obtain best pricing while consciously incorporating any profitability in account.

• Directed all Sales Field and GPO personnel to acquire and provide appropriate legal documents needed to gain access to the desired contracts, while maintaining focus on the customers’ needs and profitability for the corporation.

• Responsible for auditing contracts, eligibility to incorporate the current GPO audits preformed.

• Researched all contract and rebate discrepancies related to Membership eligibility.

• Interacted with auditors to facilitate internal and external audits in compliance with PSS procedures.

• Conceptualized and orchestrated implementation of various suppliers relationships within PSS contracts and rebates and directly responsible for the successful profitability. While continuing to maintain strong professional relationships and continuing improvements within contracts and rebate goals.

• Worked with various operational teams and handle any escalated issues needing to be addressed.

• Responsible for testing, implementing and employee training for the conversion of legacy system JD Edwards to SAP/Vistex for our Contracts, Chargebacks, Membership and Eligibility teams.

• Involved with all training processes conducted, training classes, and taught overviews of the system.

• Processed all chargeback’s/rebates from assigned manufactures on a monthly basis, while managing and resolving discrepancies’ to prevent future denials.

• Responsible for top 4 largest denied suppliers (Ethicon, Glaxo, US Surgical, Ethicon) with proven results in a year, cutting all denied claims in half through fixing contract errors and correcting customer eligibility discrepancies’.

• Provided all training and implementation JDE workbench for National/LVC/ and Eligibility contracts teams, to ensure success of merging all three teams while avoiding any additional denials.

• Responsible for providing reports (not limited to) but to include CCTR, contract expiration reports, and sales history reports to determine and advise best margin to sales reps on a contract/customer basis.

• Directly responsible for training new hires, and employees with inexperience in contracts and rebates.

• Processed all new, addendums and expirations to all assigned suppliers within portfolio on a weekly, monthly, and yearly basis.

Becton Dickinson- Franklin Lakes, NJ 07/1991- 06/2008

Senior Chargeback Analyst

•Verified amounts and cross referenced chargeback reports submitted to all business customers.

•Adjusted, collected and maintained accounts as a primary focus for profitability.

•Worked with the contracts department, MDO and other departments to correct rejections and

resubmissions.

•Analyzed reports in Business Warehouse and Access database to correct denied claims per

account.

•Worked with Sales Team and Operations Management to get denied claims corrected in a timely

manner.

•Handled distributor accounts and administered contracts and Chargebacks.

•Did special assignments as requested by management.

Education:

Grand Canyon University 2011-Current

Business Administration

Hawthorne High School 05/1987

General Studies

Computer Systems Experience/Training:

• Business Intelligence- Answers

• Microsoft Office 2003, 2007, 2010

• JD Edwards

• Oracle

• Citrix

• Clientele

• SAP/Vistex

• Business Warehouse

References Available Upon Request

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