Customer Service Medical Billing

Name and Address:

Shanetta Lavear Dingle

**** ********* *****

Leland, North Carolina 28451

**********@*****.***

Primary Phone: 910-***-****(cell)

Skills:

Java, Java2, SQL, Networking 1, Networking 2, Web Design1, Web Design 2, Image Editing and Implementation, Product Management, Upgrade and Repair 1, Electronics and Semiconductors

Work Experience:

2/2011- current Customer Service Representative Verizon Wireless

I assist customers with billing issues, troubleshooting devices, sales of equipment, sales, and recommendations of equipment.

1/2002 –

12/2012 Shift Manager ……………………

J. Michael's Philly Deli

6/2009-9/2010 Provide great customer service to customers while providing a safe and comfortable work environment for both customers and employees. Multi-task by answering phones to take food orders, check-out customers, help out in all areas of the restaurant, and handle customer complaints. Have some bookkeeping and payroll experience. Creations of training and orientation packages.

Personal Care Community Support Worker)………Arc of NC

……..Provide care child who has autism as well as seizure disorders. Assist with interact within the community and assist with personal needs of the child. Assist the child into being independent as an uprising adult by reminding the child of everyday manners, respect, and teaching the proper communication.

10/2007-

PCA/CNA………………………. St. Mary’s Home Health Care

2/2009- 10/2009(PRN due to client moving CNA…………………..Assured Care

Reading of blood pressure, TPR, check glucose levels, keep medicines up to date as well as do general housekeeping. I also run errands for the client and assure that clients are attending regularly scheduled doctor appointments. I also make sure that the client maintains a healthy diet and regular exercise by providing range of motion exercises.

EDUCATION:

1/2004 - 12/2006 Cape Fear Community College Associate Degree

General Studies Wilmington - North Carolina - US

8/2008- 9/2010 University of Phoenix- Bachelor’s of Science in Information Technology graduated

10/2011-current University of Phoenix-online- MBA Human Resource Management- (currently enrolled)

Computer Skills:

Can type up to 70 or more wpm. Proficient in Microsoft Excel 2003. Able to utilize all of Microsoft Office as well as familiar with Internet Explorer, Mozilla Firefox, Macitosh and Netscape.

Volunteer:

**volunteer 6 hours a week in grades, K, 3, and 5.

** volunteer 3-4 hours weekly at New Hanover Regional Medical Center Emergency Department in which I assist with transferring with wheelchair assistance and directing patients to rooms.

Certifications and Achievements:

Serv Safe-March 2007

Homeownership- May 2007

Microsoft Office Specialist (Excel)-July 2007

Dean’s List ECPI-College of Technology- May 2008

Perfect Attendance Award-ECPI College of Technology- May 2008

CNA certified - January 2009

CPR/First Aid/AED – February 2009(Renewed)

Medical Terminology/Anatomy and Physiology - April 2009

Intro to Medical Billing and Coding- September 2009

Advanced Medical Billing and Coding- December 2009

References:

Cheynese Crumel Medical Office Assistant 910-***-****

Payton Andrews Academic Advisor-Cape Fear Community College 910-***-****

Tammy Parris Secretary of Continuing Education -Cape Fear Community College 910-***-****

Contact this candidate