Customer Service
Resume:
Crystal G. Ovens
Schertz, Texas
************@*****.***
CUSTOMER SERVICE & SALES PROFESSIONAL
Profile • More than 25 + years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills.
• Excellent working knowledge using WordPerfect, Microsoft Power Point and basic Microsoft Excel..
• Ability to train, motivates, and supervises customer service employees.
• A team player, acknowledged as “Total Quality Customer Service Professional.”.
Synopsis of Achievements • Increased customer retention.
• Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment
PRG/USAA FEDERAL SAVINGS BANK
San Antonio, Texas
4/20/2012 thru 6/12/2012 Contractor/Brad Jowers
Client Services
Worked in call center on Mortgage Area
Assisted customer ‘s with their mortgage needs
Routed all calls to correct location
Locked loans
THE SCOOTER STORE, INC.
1650 Independence Way
New Braunfels, Texas 78132 800-***-****
Mobility Specialist
March 15, 2011 thru April 16, 2012
Worked closely with customers to obtain mobility equipment
Made outbound calls
IDLEAIRE, Inc. New Braunfels, Texas
8/22/2006 thru 01/29/2010
Supervisor Angie Mancilla-210-***-****
Senior Associate-Sales & Customer Service
• Managed and lead employees on all new procedures and duties..
• Support sales reps in opening new accounts and upgrading existing service.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
• Calculate and complete all shift reports & inventory
• Made all bank deposits daily
Company closed their doors January 29th, 2010
RMX, Inc. San Antonio, Texas
6/2005 thru 7/2006 Part-time
Supervisor-David Wells-210-***-****
Merchandiser-Needed Fulltime employment
• Analyzed Plan Of Grams for product resets
• Assisted team members on large resets
• Repaired, cleaned and lifted shelves for placement
• Collected all data and inventory for reporting
National In Store-Online San Antonio, Texas
1/2000 thru 12/2007
District Manager-Connie Perkins 210-210-***-**** Demonstrator-Company stopped all demos
• Conducted product promotions on National Brands for Sale
• Handled monthly product resets
• Input Surveys and all promotion information
• Reached Top Salesperson on several accounts
USAA Federal Savings Bank-San Antonio, Texas
1/2000 thru 10/2003
Supervisor-Linda Wayman-800-***-****
Home Loan Specialist-Resigned with notice for family illness
• Processed home loans on the Fannie Mae Desktop System
• Handled all customer inquiries into Loan Programs and quoted rates.
• Compiled complete documents for completing package for credit approval
• Finished file for loan closing
• Attended training classes to increase knowledge
Achieved over 25 Customer Service Awards
MGIC at KB Homes, San Antonio, Texas
6 week underwriter contract 11/2003 thru 1/2004
Contract ended
Mortgage Edge Corporation, San Antonio, Texas
10/1997 thru 12/1999-Manage-Margie Lee
Loan Processor
Company closed
• Processed Conventional, FHA, and VA Loans for 2 Loan Officers
• Ordered all necessary documents such Credit Reports, Appraisals, Surveys, etc. to get loan approved
• Quoted rates and answered all customer inquiries
• Completed credit package for closing
Principal Residential Mortgage, San Antonio, Texas
10/1992 thru 9/1997-Manager-Charles Thompson
Loan Processor
Company closed
• Processed Conventional, FHA, and VA loans for top producer
• Completed all necessary documents for credit approval
• Readied file for closing and attended closing with the customers
• Originated files for the office
Venture Transportation-now Lone Star Transportation
Seguin, Texas-06/1991 thru 10/1992-Terminal Manager-Easter Anderson-830-***-****
Left with notice to go back into mortgage business
• Started out as receptionist and moved into payroll processing
• Dispatched drivers on daily loads
• Made sales calls to our customer base to maintain efficient working environment
• Attended Sales Meetings
Education National Education Center-Houston, Texas
1985 thru 1987 2 year Associates Degree
Business Technology
References
Easter Anderson Lone Star Transportation 830-***-****-45 years
Connie Perkins Driveline Inc 210-***-****-18 years
Angie Mancilla IDLEAIRE, INC 210-***-****-5 years
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