Customer Service Sales

Carla Pinkston

**** ****** ** *** * Norcross, GA 30092 *Email: **************@*****.*** *Phone: 770-***-****

Seasoned, ethical, high energy passionately motivated professional with strong propensity of achieving

highly measurable results, while solidifying and cultivating strong business relationships.

AllConnect, Atlanta, Georgia

Home Services Sales Agent/Consumer Sales

Essential Job Duties and Responsibilities:

Aggressive and fearless over the phone Sales Consultant. Selling internet, phone and cable products to customers throughout the U.S. Maintaining call quality, work order accuracy, and exceeding each customer's expectations while demonstrating professionalism and commitment.

April 2011 – December 2011

(Temp Assignment)

• Maximizing sales opportunities on inbound calls from individual consumers.

• Assisting callers with setting up their home utility services by using detail skills to orient and manage semi complex Order processing and inputting data.

• Providing stellar consultation on product offering, selection pricing, availability, etc.

• Consistently reaching daily and weekly individual and team sales goals.

• Demonstrating persistence, overcoming objections and striving to improve skills and sales performance.

• Effectively communicating and building relationships with customers to provide a world class customer experience.

• Present key selling points, features and benefits while remaining focused on the customers’ needs and expectations.

• Reading and interpreting that each customer understands mandatory provider disclosures.

• Delivering high quality customer service by using a friendly and & outgoing style during the sales process.

• Possessing and demonstrating good judgment, integrity, multi-tasking, and interpersonal skills.

ATT, Inc , Augusta, GA

Sales Agent/Consumer Sales

Essential Job Duties and Responsibilities: June 2009 – September 2010

Aggressive and fearless Logistics Sales Associate, closing sales for cable, phone (landline and wireless) and internet service. Sell service renewals and expand customer base within the USA. Build relationships with key decision makers and match customers with the right solutions for their needs.

• Served as integral member of team that delivered single-year sales increase.

• Consistently exceeded sales target, earning recognition as one of the top 5 reps (out of 125) based on revenue.

• Maintain customer retention by affirming customer satisfaction during and after sale.

• Recognized as Top Sales Associate for 2 quarters in 2009 and increased retention sales by over 50%

• Presented with Outstanding Service Award for dealing with customer concerns and complaints in a successful manner

Teleperformance, Inc

Agent/ Customer Service

Essential Job Duties and Responsibilities: August 2008 - April 2009

Innovative professional using experience in the customer service/sales industry and the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

• Qualify leads; establish relationships, soliciting business over the telephone, direct contacts with customers, business owners, Apartment Property Managers. Prospecting and developing new customers.

• Awareness of customer's business environment and resolving customer service issues.

• Selling additional products and services to existing customers.

• Facilitate paperwork and collect fees from customer.

• Process work order and complete all paperwork in accordance with approved and standardized procedures.

• Post installation follow-up by contacting customer ensuring commitments were met and generating referrals.

• Maintain customer retention by affirming customer satisfaction after the completion of both 6 and 12 months of service.

Keller Williams Realty Augusta 2007 – August 2008

Executive Assistant

The overall accountability of supporting the strategic direction of sales, recruiting and account management.

• Participating in the development and implementation of goals and objectives for the overall success of the organization.

• Qualify leads; establish relationships, solicit business over the telephone, direct contacts to sales personnel.

• Establish and cultivate strong and lasting partnerships, with clients, lenders, and investors.

• Prospecting new clients, investors, loan programs and financial assistant.

• Follow up with clients to assure after transaction satisfaction as well respond to queries.

• Make appointments with key decision makers for the Broker and Real Estate agents.

• Handle all inbound inquiries generated from demand creation activities such as advertising and web seminars.

• Provide first hand feedback and recommendations on marketing efforts based on direct experiences with customers and potential clients.

• Proactively managing a portfolio of prospect accounts.

• Collaborate with Mortgage Partners to construct suitable financial terms to ensure seamless and on-time closing for buyers and investors.

• Establish and cultivate strong and lasting partnerships, with clients, lenders, and investors.

• Maintain database for contacts, activities, and results.

Education:

Swainsboro Technical College, Swainsboro, GA

Accounting/ Business Office

Other Skills

Typing – 52 WPM

Office Skills (Intermediate to Expert)

Proficiency in MS Office Suite (Access, Excel, Word, and Outlook), ACT Contact Database. QuickBooks, AS400, Georgia MLS

Contact this candidate