Customer Service Sales
Resume:
Janet Peters
***** *.*.***** ****** Miami, FL ***96
Phone: 305-***-****, E-Mail: ************@***.*** ________________________________________
Result-oriented and self-motivated professional, with over 7 years of extensive experience in boosting organizational profitability and performance through high-impact management skills with expertise in product development/design and merchandising. Proven ability to successfully analyze an organization's critical business requirements, identify deficiencies and potential opportunities and develop innovative and cost-effective solutions to enhance competitiveness, increase revenue and improve customer service offerings. Committed to growing bottom-line revenues while providing the highest level of customer service. Respected builder and leader of customer-focused teams; instill a shared, enthusiastic commitment to customer service as a key driver of company goal attainment. Proven history of recruiting and retaining top quality staff and effective communicator with demonstrated ability to work effectively within all levels of organizational hierarchy. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line and turnaround of underperforming operations.
TECHNOLOGIES WORKED ON
Microsoft Office, Outlook, Word, Excel, PowerPoint and Lotus Notes
AREAS OF EXPERTISE
Leadership and Strategy Articulate Oral and Written Communication
Business Development/Merchandising Organizational and Analytical Abilities
Presentation and Public Speaking Client Needs Analysis
Strategic Market Analysis Able to multi-task in fast-paced environments
Networking and Relationship Building
Customer Retention
Turnaround Management
Proficiency in Spanish
Couture Designer/Product Development Problem Resolution and Decision Making
Key Account Management
Process Optimization
Visual Merchandising/Store Presentation
Global Sourcing
PROFESSIONAL EXPERIENCE
ASSISTANT GENERAL MANAGER OF SPECIALTY STORES 2010-2012
MIAMI AIR VENTURES : MIAMI, FLORIDA
Miami Air Ventures has various specialty stores with yearly sales revenue over $25 million
Direct responsibility for operating 9 Specialty Stores with concentration on all aspects of business. Focused on creating exceptional customer service, exceeding sales volume and developing the skills and talents of the team in a team environment.
MAJOR CONTRIBUTIONS
Promote a positive environment for customers and associates through respect and trust
Storewide responsibilities including store opening/closing procedures, development of weekly schedules, sales floor leadership, including coaching, selling techniques and proper zone coverage
Attraction, selection and retention of top talent
Responsible for recruiting, mentoring, and training new hires such as managers and sales staff on all aspects of the business
Develop Leadership Team members to promote growth within the company by implementing training initiatives, providing continuous coaching and succession planning
Monitor performance and provide feedback to Sales Leads and Sales Associates, through ongoing verbal communication and written evaluations
Maintain integrity of brand identity through flawless execution of corporate visual standards
Provided weekly one on one coaching meetings, mentoring, and sales performance reviews to assist team in surpassing their sales goals
Managed and trained staff on Customer Satisfaction which lead to a constant repeat customer as well as opened the door for new customers
Created a coaching tool which would help analyze the staff with their specified goals and track them
Significantly increased the business profits with excellent management skills Successfully led a team of more than 50 associates.
Responsible for Visual Merchandising/Store Presentation
BRANCH MANAGER FINLAY ENTERPRISES LEASED DEPARTMENT : AVENTURA, FLORIDA
2007 - 2010
Finlay Enterprises, Inc. is one of the leading jewelry retailers in the United States, with sales of $654.5 million in 1995. The company operated fine jewelry departments in leased spaces in stores owned by 26 major and independent host store groups
Responsible for duties including sales, human resources, training and inventory control of the department
MAJOR CONTRIBUTIONS
Responsible for recruiting, mentoring, and training new hires such as managers and sales staff on all aspects of the business
Implemented new procedures in order to operate more effectively
Accomplished through leadership and perseverance, a staff that developed into top performers
Performed teams yearly performance review while concentrating on procedures needed to assist team in exceeding individual sales goals
Developed positive relationships with customers and initiated solutions to meet and satisfy their needs.
Implemented training seminars/manual for seasoned and new hires on policies and procedures, loss prevention, product knowledge, and how to close sales which lead to an outstanding increase in business as well as in the sales closing ratio of the staff.
Contributed significantly in the increase of the annual sales of the company
PRIOR EXPERIENCE
General Manager
Franchise of Sub Chrono Intl
2005-2007
Hired temporarily to start up new business ventures.
Director of Product Development/Designer
License Oleg Cassini Couture Bridal/Evening Collections
1998 – 2005
New York, New York
Managed a staff of designers in the United States, Europe, Australia and Asia
Global sourcing for current trends, fabrics and trims.
Attended all global couture fashion shows including the United States
Designed a Bridal Couture line which resulted in great success in the U.S. and Europe as well as featured as Front Covers of various fashion medias
EDUCATION
BACHELOR OF ARTS /PSYCHOLOGY: Manhattan College, New York
AWARDS
Recognition Award for Branch Exceeding Sales Goals
Recognition Award for Top Leased Department Sales over Plan
Recognition Award for Company Top Branch
David Yurman Recognition Award for Best Visual Door
HONORS
Who’s Who Among Female Executives
Who’s Who Among Executives and Professionals
Who’s Who Worldwide
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