Manager Customer Service

Tina DeRosa

**** ***** ***** *****, **********, IL 60108

Contact

Tel : 847-***-****

e-mail : m2vkcs@r.postjobfree.com

Profile

Objective:

Seeking a position as a receptionist that rewards loyalty, hard work, dependability and positive results in the team environment.

Key Skills

· Excellent interpersonal, communication, and customer service skills.

· Superb time management skill.

· Exceptional adoptability and versatility.

· Superb multi-tasking ability in stressed environment.

· Dedicated and hard working.

· Excellent computer skills, proficient in Microsoft Word, Excel, Outlook, PowerPoint, and Meditech

Education

2006 to 2009

High School Diploma

SCHOOL NAME: Schaumburg High School, Schaumburg IL

2008 to 2009

Cosmetology Certificate

SCHOOL NAME: Empire Beauty School, Arlington Heights IL

Work Experience

Schaumburg, Illinois

Part-time job

Montgomery Wards Catalog (Direct Marketing Co.)

March, 2007 to May, 2008

· Attended phone calls, concluded the nature of calls and assisted callers to the proper department.

· Successfully organized appointments between employees and clients.

· Responsible for typing reports, memos and other correspondence.

· Kept detailed messages from the person called upon, containing name, call timing and business nature.

· Accepted and distributed messages and mails to proper departments and employees.

Bloomingdale, Illinois

Full-time job

Mario Tricoci Salon

November, 2006 to August, 2010

· Assisted and supported salon manager, staff, stylists and makeup artists.

· Assisted stylists in grooming customers' hairstyles and makeup.

· Built customer relationships through initiating new styles in fashion.

· Kept the salon premises neat, clean, and attractive.

· Ensured total customer satisfaction throughout the salon.

Elk Grove, Illinois

Internship

Alexian Brothers Medical Center

June to October, 2007

· Guided patients and family members around the hospital

References

Denae Santillo: Montgomery Wards Manager

Lisa Castello: Montgomery Wards Supervisor

Maryann Barry: Mario Tricoci Stylist Manager

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