Manager Management

Professional Experience

FIFTH MANAGEMENT, Carroll LaPlata Village/LaPlata Grande I & II, LaPlata, MD Community Manager, February 2009 to Present

• Managed 3 employees and all facets of administration and operation of an apartment complex of 120 units

• Maintained 18 Project Based Section 8 Units along with 32 USDA Units and 70 Conventional units

• Prepared move in and move out paper work

• Leased Units and maintained Occupancy

• Responded to Verbal and Written Communications

• Maintained all Certifications and Worked closely with HUD

LEDIC MANAGEMENT, The Apartments at Cary Grove, Cary, NC

Community Manager, June 2008 to February 2009

• Managed 4 employees and all facets of administration and operation of an apartment complex of 120 units

• Prepare written move-out reports while inspecting each vacated unit

• Respond to verbal and written communications from residents and attorneys

• Communicate with community policing officers and local police

• Appear in court/court mediations

ARMC, The Apartments of St. Charles, Waldorf, MD

Resident Relations, July 2007 to June 2008

• Site Manager for multiple communities, totaling 464 apartment homes

• Meet with Residents regarding all aspects of their apartment home

• Prepare Verbal and Written Communication

• Oversee apartment upkeep and unit inspections

• Prepare written move-out reports while inspecting each vacated unit

• Respond to verbal and written communications from residents and attorneys

• Communicate with community policing officers and local police

• Appear in court/court mediations

SAWYER REALTY HOLDING, Mayfaire Apartments, Lexington Park, MD

Community Manager, February 2006 to February 2007

• Managed 4 employees and all facets of administration and operation of an apartment complex of 144 units

• Responsible for all resident credit checks and the processing all move-ins and move-outs

• Reduced closing delinquency by over $10,000

• Increased occupancy rates by 20%

• Plan successful marketing and advertising strategies to make the property more visible

• Oversee upkeep of apartment and property appearance and perform routine property inspections

• Closely supervised maintenance and repair operations

• Posted rents, late fees and filings

• Used budget to plan upkeep and maintenance on property

• Accountable for appearing in monthly rent court

TRISTAR MANAGEMENT, Taylor Park Apartments, Baltimore, MD

Property Manager May 2005 to December 2005

• Managed 6 employees and all facets of administration and operation of an apartment complex comprised of 210 units

• Was responsible for all resident credit checks, supervising move-in process and addressing complaints

• Successfully achieved goals of reducing delinquencies and increasing occupancy rates

• Oversaw upkeep of apartment and property appearance and performed routine property inspections

• Involved with management and negotiation of vendor services and relations

• Closely supervised maintenance and repair operations

• Oversaw posting and billing of rents and reconciliation, accounting and all other record keeping functions

• Prepared and administered business plan and annual budget

• Was responsible for production of all reporting packages

TRISTAR MANAGEMENT, Holly Station Town Homes, Waldorf, MD

Assistant Property Manager, July 2001 to May 2005

• Reported directly to the Property Manager

• Was responsible for resident relations, letters, phone calls and personal contacts

• Collected rents for a 510 town home community closing at less than 3% outstanding

• Was responsible for all aspects of rent reconciliation, posting and billing

• Assisted in the overseeing of the daily activities of the property

• Assisted with leasing

THE TIME GROUP (Property Management), Baltimore, MD

Executive Assistant, July 1995 to July 2001

• Reported directly to the Vice President of Operations and to the Chief Financial Officer

• Performed various administrative duties

• Was responsible for the preparation of correspondence and reports

• Scheduled appointments and coordinated conferences and meetings

• Acted as a liaison for all resident correspondence, problems and complaints

• Coordinated and maintained comprehensive filing system

• Arranged and coordinated various company training meetings and all aspects of company special events planning

Technical Proficiency

Microsoft Office, Word, Excel, Outlook, Boston Post, AMSI (property management account program) JENARK

Educational Background

Bachelor of Science - Mass Communication/Speech, October 1991

Towson University, Towson, MD

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