VANESSA PAYEN
**** ***** **** ***. ***, Jacksonville, FL 32257
Phone: H 904-***-****/ C 347-***-****, Email: *******@*******.***
EDUCATION
University of North Florida Jacksonville, FL
Bachelor of Arts Expected 4/2012
Major in Sociology, Minor Social Welfare, GPA: 3.6
RELATED EXPERIENCE
Sheepshead Nursing and Rehabilitation Center Brooklyn, NY
Social Worker 2004-2009
• Met with patients and family members daily; ensured • Monitored patients cognitive status, mood, and
that all needs were met, satisfied inquiries, addressed behavior; provided appropriate and necessary
and resolved complaints and/or concerns interventions
• Safely discharged patients home to lower level of care • Minimum Data Set (MDS) completion
in the community • Updated patients medical charts
• Attended interdisciplinary team meetings weekly • Responsible for 100 geriatric patients
Sheepshead Nursing and Rehabilitation Center Brooklyn, NY
Social Services Secretary 2002-2004
• Served as secretary to a team of 5 social workers • Greeted patients and visitors
• Answered multiline phone • Prepared patient charts for admission
• Scheduled appointments, conferences, and meetings • Received, routed, and sorted mail
• Created and revised face sheets • Processed equipment orders
• Provided tours • Answered correspondences as directed by supervisor
SKILLS
Computer: Microsoft Word, Excel, Power Point
Typing: 55 WPM
Skills: Excellent communication and problem solving skills; Strong organizational skills with attention to detail; Highly motivated and able to take initiative; Knowledge of medical terminology, insurance, HIPPA laws,
ADDITIONAL EXPERIENCE
TIAA-CREF New York, NY
Receptionist/Research Data Entry 2001-2002
• Operated company switchboard and documented detailed messages
• Prepared microfiche images for scanning
• Scanned microfiche images (2, 500 images daily)
Effective Marketing Development Brooklyn, NY
Telephone Sales Representative 2000-2001
• Contacted clients from a phone database to offer services
United Systemic Initiative Brooklyn, NY
Receptionist 1998-2000
• Organized and sorted office files
• Typed office documents, letters, memorandums, etc.
• Initiated and responded to phone calls
• Created weekly agenda
• Coordinated company events
REFERENCES AVAILABLE UPON REQUEST