VANESSA PAYEN

**** ***** **** ***. ***, Jacksonville, FL 32257

Phone: H 904-***-****/ C 347-***-****, Email: m2s21i@r.postjobfree.com

EDUCATION

University of North Florida Jacksonville, FL

Bachelor of Arts Expected 4/2012

Major in Sociology, Minor Social Welfare, GPA: 3.6

RELATED EXPERIENCE

Sheepshead Nursing and Rehabilitation Center Brooklyn, NY

Social Worker 2004-2009

• Met with patients and family members daily; ensured • Monitored patients cognitive status, mood, and

that all needs were met, satisfied inquiries, addressed behavior; provided appropriate and necessary

and resolved complaints and/or concerns interventions

• Safely discharged patients home to lower level of care • Minimum Data Set (MDS) completion

in the community • Updated patients medical charts

• Attended interdisciplinary team meetings weekly • Responsible for 100 geriatric patients

Sheepshead Nursing and Rehabilitation Center Brooklyn, NY

Social Services Secretary 2002-2004

• Served as secretary to a team of 5 social workers • Greeted patients and visitors

• Answered multiline phone • Prepared patient charts for admission

• Scheduled appointments, conferences, and meetings • Received, routed, and sorted mail

• Created and revised face sheets • Processed equipment orders

• Provided tours • Answered correspondences as directed by supervisor

SKILLS

Computer: Microsoft Word, Excel, Power Point

Typing: 55 WPM

Skills: Excellent communication and problem solving skills; Strong organizational skills with attention to detail; Highly motivated and able to take initiative; Knowledge of medical terminology, insurance, HIPPA laws,

ADDITIONAL EXPERIENCE

TIAA-CREF New York, NY

Receptionist/Research Data Entry 2001-2002

• Operated company switchboard and documented detailed messages

• Prepared microfiche images for scanning

• Scanned microfiche images (2, 500 images daily)

Effective Marketing Development Brooklyn, NY

Telephone Sales Representative 2000-2001

• Contacted clients from a phone database to offer services

United Systemic Initiative Brooklyn, NY

Receptionist 1998-2000

• Organized and sorted office files

• Typed office documents, letters, memorandums, etc.

• Initiated and responded to phone calls

• Created weekly agenda

• Coordinated company events

REFERENCES AVAILABLE UPON REQUEST

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