Customer Service Project Manager

ZAYNEB N. ADEM ***** Atascocita Shores Dr. Apt.*** Humble, TX 77346 619-***-**** ********@*****.***

Objective: Seeking a position in Customer Service with an opportunity of upward mobility within

and organization that emphasizes the provision of superior customer service.

SUMMARY of QUALIFICATIONS

• Over 300 hours of providing customer service

• Discuss company goals, inventory requirements, and methodologies with colleagues and team members.

• Day to day supervision of junior employees.

• Assist with record keeping.

• Monitor maintenance logs, collate information for analysis.

• Conduct audits including checking inventories.

• Assist with rerouting customers.

• Keep up to date inventory.

• Prepare operational procedures relevant to customer service and assist supervisors with

procedures for special projects.

• Prepare and deliver reports and presentations to Project Manager/Clients.

COMPUTER & RELEVANT SKILS

Attention to Detail

Customer Service

Forward Thinking

MS Office (Excel, Word,

Project, Outlook, and

PowerPoint)

PROFESSIONAL EXPERIENCE

San Diego, CA August 2001 - Present

Customer Service

• Execute company operations and ensure timely completion of daily tasks in accordance with the

relevant scope of services, while remaining within the constraints of safety and operational

policies and procedures of the company.

• Managed the needs/requirements of high revenue commercial accounts through extensive follow-up

procedures.

• Effectively maintain supplies and inventory.

• Expeditiously communicate all problems arising with the customer to management and all relevant

staff involved.

• Work as the primary point of contact for all customer service activities; developing and

maintaining an effective team environment, ensuring all supplies are properly inventoried,

tracked are correctly documented.

• Responsible for customer service, duties included answering customer queries, problem solving

and providing detailed information on parking policies.

• Generated repeat business through successful communication with customers.

WORK HISTORY

2001 -2004 Rasdashen Hotel Gonder Ethiopia

2004 -2006 Sheraton, Addis Ethiopia

2007 – 2008 Ace Parking, San Diego, CA

2008 – 2011 Sunset Parking, San Diego, CA

EDUCATION

Fasiledes High School Gondar, Ethiopia

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