Susan Manns Resume

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SUSAN R. MANNS

OBJECTIVE

To obtain a position in customer service.

EDUCATION

March 2006 – May 2008 Jones International University [ City, State ]

Master’s of Education

January 2003 - October 2005 Jones International University [ City, State ]

Bachelor of Arts in Business Communications

PROFESSIONAL EXPERIENCE

May 2008 – Present School District 47

Substitute Teacher

 Followed curriculum under District 47 and administered teacher duties.

 Taught classes from K-5 lessons given by teacher.

 Worked with student on completing activities and following classroom rules.

July 2008 – October Gordon Flesch Company Scanning Coordinator

 Short-term position that included scanning medical documents into computer system for doctor at Sherman Health.

 Scanned other documents onto a compact disk for doctor’s records.

 Signed HIPPA since documents were confidential.

 Made sure documents were readable in system.

December 2005 – December 2007 Career Education Corporation [ City, State ]

Financial Aid Auditor

 Audit student’s files and correct files when needed.

 Work as a team to keep financial accreditation for online college.

 Correct all fund sources on student’s accounts.

 Responsible for customer service by answering phones, assisting students with their financial aid process or getting them to the appropriate department.

January 2005 – November 2005 Integrity Physical Therapy [ City, State ]

Patient Services Coordinator

 Responsible for customer service by answering phones and informing patients of their insurance benefits.

 Created patient files and folders; inputted patient data.

 Order supplies for the office, cleaning of office, and other office duties.

September 2003 – January 2005 Lakeshore Athletic Club Chicago, IL

Athletic Desk Staff

• Responsible for customer service by attending to members and taking appointments.

• Answer phones and questions from members; keep desk stocked by having copies and brochures available for members.

• Responsible for assisting members in completing payments for programs and memberships.

VOLUNTEER EXPERIENCE

November 2006 – May 2007, Volunteer in 3rd grade classroom at Riley Elementary School: assisted students in class work and class projects, taught a math and science lesson, created lesson plan, graded papers, helped with completing report cards.

April 2007 – June 2007, Volunteer 4th and 5th grade soccer coach for Hoffman Estates Park District: taught soccer skills to boys in grades 4th and 5th and coached the team during games.

Jan.- May of 2004 Intern with Chicago Blackhawks Professional Hockey Team with Public Relations Department. Duties include: Replaced receptionist when needed, catered to the press on game days, set-up press box, recorded interviews at the press conferences, replied to fan mail, tagged pictures from each game, sent out donations for the community relations department, helped with press releases, called customers to make sure they received their tickets for each game, and wrote biographies on each player for next year’s media guide.

Aug.- Dec. of 2003 Intern with Fox Sports Net Chicago with On-Air PromotionsDepartment. Duties included: Editing for the Hawks, Bulls, Sox, and Cubs games, found clips for Hawks promo commercials, wrote script for the Wendy’s Outstanding High School Athlete Commercials, sat in on Full Access Show, interview the Blackhawks players at their practices.

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