Ghassan Moussa

GHASSAN ADNAN MOUSSA

Mobile: 1-484-***-****

**********@*******.***

SUMMARY OF QUALIFICATIONS

Extensive product knowledge with creative ideas for product applications and solid history of sales success. Proven ability to develop sales potential in new market areas. Has the skill to train and develop a multi-cultural workforce. Through various experiences in sales and customer relations, was able to gather a large database of VIP clients. Strong analytical and planning skills, combined with the ability to coordinate the efforts of many to meet organizational goals. Able to communicate effectively both orally and in writing. Competent with various PC based software programs. Ability to maintain and develop a pleasant and effective working relationship with guests and staff.

EMPLOYMENT HISTORY

Front Office Manager January 2007 to January 2008

Moscow Hotel (Capitol Group) – Dubai

 Maintain standards of guest services

 Ensure that the Front Desk operates at peak efficiency to give a maximum utilization of guestroom availability in attaining high occupancies and with minimum overbooking.

 Through proper Front Office rooms merchandising procedures, to ensure management of the rate structure, via Reservations and Front Office salesmanship, and meet or exceed average rate goals of the hotel as well as total rooms revenue.

 Ensure all Front Office systems and controls procedures comply with corporate policy and procedures

 Ensure all Front Office payroll costs and other expenses are properly monitored and controlled,

 Maintain open and clear communication with all internal departments.

 Take a lead role in marketing efforts

 Ensure accurate occupancy forecasting.

 In conjunction with night audit staff, ensure timely and accurate reporting of daily operating results and statistical information as related to revenue and expenses.

Food & Beverage Manager September 2005 to January 2007

Moscow Hotel (Capitol Group) – Dubai

 Supervising and managing all aspects of the food and beverage operations (i.e. banquets, restaurants, room service and lounge)

 Maintain profitable F&B outlets with high quality products and service levels.

 Responsible to assist in marketing ideas to promote business,

 Reducing employee turnover,

 Maintaining revenue and payroll budgets and budgeted productivity while keeping quality consistently high

Restaurant and Night Club Manager December 2002 to September 2005

Xanadu Restaurant and Night Club (Capitol Hotel) - Dubai

 Responsible for overseeing the daily operations of the restaurant.

 Manages staff to achieve high FSC (Food, Service, and Cleanliness & Condition) levels.

 Discuss and analyze financial statements to various stakeholders.

 Ensures excellent customer service.

 Maintains database of VIP guests and regular customers as well.

 Responsible for stock orders and stock control procedures.

 Schedule weekly staff rosters.

 Maintains strong communication with Hotel Management as to needs, events, and activities.

 Ensures that sales target is achieved if not exceeded.

Accountant and Public Relation July 2001 to December 2002

Le Meridien Mina Syahi (Ciro's Pomodoro) - Dubai

 Prepares routine entries and posts financial transactions; reconciles entries and internal ledgers to financial reporting system reports.

 Prepares financial statements such as billings, budgets and cost reports.

 Researches processing problems, contacts departments and vendors to resolve problems and expedite payment, and responds to inquiries by telephone or in writing; refers complex problems for solution.

 Make use of online banking system for ease of banking transactions.

 Responsible for cash and cost control.

 Handles reservation and dealings with VIP customers.

Accountant and Broker January to June 2001

Al-Ameen Shipping Company - Syria

 Keeps records of financial transactions for establishment. Verifies, allocates, and posts details of business transactions to subsidiary accounts in journals or computer files from documents, such as sales slips, invoices, receipts, check stubs, and computer printouts. Summarizes details in separate ledgers or computer files and transfers data to general ledger.

 Responsible for cash and cost control.

 Responsible for dealing with clients and finds new quotations for company vessels.

Software Installer, Instructor, Graphic Designer, Salesman January 1999 to October 2000

Syrian Computer Center - Syria

 Installs various PC based software.

 Gives basic computer lessons on hardware, software and MS office to customers.

 Designs computer graphics using Adobe Photoshop and Corel Draw.

 Sells and buys promoted hardware.

 Develops sales potentials in new market areas.

 Ensures excellent customer service as well as after sales service.

Salesman January 1993 to July 1998

Arnouk Optic - Syria

 Ensures that extensive product knowledge is gained for effective sales.

 Provides after sales service.

 Conducts random customer survey on product satisfaction to get information whether customer satisfaction is met.

 Responsible for suggesting and implementing sales promotion strategies to increase sales.

 Ensures that sales target is achieved if not exceeded.

KEY ACHIEVEMENTS

 Increased customer retention.

 Proactive planning led to notable increase in morale in all departments.

 Has a significant database of potential clients including VIP's.

 Was able to open new markets in various segments.

EDUCATION

Bachelor of Arts in Economy and Accounting 1998

Tishreen University – Syria

Attended Training & trophies

 Chivas Gold Rush 2003 Xanadu First Rank (Golden Chivas Coin)

 J.W. Black Gold Rush 2005 Red Square First Rank (Golden Coin)

 The Diageo Every Serve Perfect Course March 2007

 Foster Draught Beer Academy Training April 2007

 The Dewar’s Whisky Master Class Training (Scotland, UK) June 2007

PERSONAL DETAILS

Date of Birth : 20 July 1976

Sex : Male

Languages : English, Arabic

References Furnished Upon Request

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