Vice President / Director - Operations
Resume:
EDWARD BROWN
Sherwood, OR 97140
********@***.***
Vice President / Director - Operations
P&L / Budgets / Forecasts / Cost Containment Customer Service / Call Center / Turn Around Change Management / Collections / Coaching Recruiting / Performance Improvement
Planning / Training
Turned around unprofitable operations. Led consolidation, performance improvement efforts and system changes to improve productivity and profitability. Found solutions to accomplish more while maintaining or reducing overhead. Created business analysis tools to support operations evaluation. Motivated and directed teams.
-Reduced overhead $2M annually through operations consolidation at Citifinancial
-Turned around underperforming servicing function at LIME, improving productivity 20%
-Implemented scheduling system, increasing productivity and saving $400K a year at Citifinancial
-Improved productivity 15% and revenue per account 13% at The Active Group
Key Skills: Resourceful and creative manager. Leader with capacity to motivate and galvanize teams of people. Skilled in change management and systems implementation. Excellent business analysis skills. Ability to see big
picture and make practical changes at the operational level to improve performance.
MBA, Wingate University; BSBA, Finance and Insurance, Appalachian State University, with honors.
CAREER SUMMARY
Vice President Servicing, LIME Financial Services, Ltd., 2005 to 2007. Managed loan processing and servicing for $2B wholesale mortgage lender, including $1M budget and department staff. Oversaw customer service, default management, payment processing and escrow disbursements. Responsible for tax and credit reporting, foreclosures, and loan transfers. Directed loss mitigation through review process of loan repurchases.
Operations Manager, The Active Group, 2005. Led collections and outsourced service for wireless and utility clients. Managed 80 staff and $4.5M budget while overseeing customer service, sales, marketing and human resources. Also supervised payment processing and reporting.
Operations Manager, Citifinancial, 2003 to 2004. Promoted to manage Revolving Credit Group, a division of Retail Services. Directed 135 people and $22M cost center. Managed four portfolios of business with $3.5B in outstanding debt\including private label credit cards, personal loans, and lines of credit. Directed recruitment and growth from 260 to 325 employees. Helped develop Puerto Rican and Canadian sites.
Sr. Group Manager, Citifinancial, 2001 to 2002. Promoted from Group Manager to oversee $1.4B revolving private label credit cards and $200M in personal loans. Led $17M cost center, analyzed operations and budgets, controlled loan delinquencies and losses. Recruited, hired and trained personnel for 30% increase in staff from 200 to 260 people. Implemented best practices.
Earlier: Group Manager, Citifinancial; Unit Manager, Travelers Bank.
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