Project Manager Management

CURRICULUM VITAE FOR VAUGHN MILLER

**** **** ****** • San Francisco, California 94115 • 415-***-**** • m2hf7w@r.postjobfree.com

LinkedIn URL: http://www.linkedin.com/in/vaughnmiller1988

Indeed.com URL: http://indeed.com/me/VaughnMiller

OBJECTIVE: I am seeking a position with a growing organization, as an IT Professional Services Consultant, Project Manager or Business (Systems) Analyst as a Contractor, Contract-to-Hire or Permanent role.

EDUCATION

Golden Gate University, San Francisco, CA, MS, ERP Systems & Information Technology Management, December, 2009

California Western School of Law, ABA, AALS, San Diego, CA, Juris Doctorate, April, 1997

Texas A&M University, College Station, TX, BS, Social Psychology, May, 1988

INFORMATION TECHNOLOGY PROJECT EXPERIENCE

IT Professional Services Consultant – Project Manager/BSA (Owner) 7/1997-Present

SelMil Project Management Consulting, San Francisco, CA

As a small business owner, I have provided IT Professional Services for over fifteen (15) years – ERP/CRM Systems Implementation/Integration, Software Web Integrations, Enterprise Infrastructure Architect Solutions, Business Systems Analysis, SaaS Application Integrations, Risk & Change Management, Statistical Modeling, Feasibility Studies, Reporting Services Design (FRx, SQL Reporting Services, Crystal Reports & Excel), Data Mining/Warehousing, Data Recovery & Restoration.

SUMMARY OF PROJECTS MANAGED: PROJECT DURATION:

1. Project Manager/Analyst (Salesforce (Subscription/Renewal) Implementation) In-process

ThreatMetrix (TMX), Inc, San Jose, CA, Australia & Europe

Retained as SME to assist TMX w/ a multi-phase Salesforce Integration to address its billing and sales processes. Phase I build a business case for integrating a renewal/subscription solution with their Salesforce instance. Phase II create use cases and manage the RFP/RFQ for model to be integrated. Phase III devise implementation/integration plan; draft SOW; write project schedule; draft baseline budget; and manage development team. Phase IV implement/configure the subscription-renewal solution, manage Salesforce partner, create business forecasting analytics/dashboards/specialize reports and train end-users. Phase V maintain, upkeep and provide ad hoc services.

• Agile/Lean Methodology Implementation.

• Performed Stakeholder Analysis for Business Case Design.

• Wrote Use Cases for solution integration.

• Gathered metrics for system design and implementation.

• Designed and managed the schedule and budget.

• Retained and managed resources – development team and Salesforce Partners.

• Normalized data and prescribed best practices for new system.

• Set and managed Risk Controls.

• Managed Change Management.

• Handled Contract Negotiations.

• Managed SLA Negotiations.

• Project Costs, $300,000.

2. Procurement Analyst (CompuCom Deskside Support For Levi Strauss) 6 months

murTech Consulting (CompuCom @ Levi Strauss), San Francisco, CA

Retained as SME in procurement/inventory control for Levi Strauss USA. Managed the entire computer hardware procurement process for Levi Strauss USA. Wrote and implemented workflows for processing various hardware requests – new hires, upgrades, out-of-warranty equipment, equipment transfers, RFPs/RFQs, bulk oders, etc. Served as the primary vendor relationship manager for external IT vendors – Dell, HP, Apple and CompuCom. Provided weekly status updates to Levi senior IT management about trends, costs, warranty replacements and budget forecasting.

• Vendor Relations Management.

• Compliance Management.

• Contract Negotiations.

• SLA Negotiations.

3. IT Professional Services Consultant (Zoho CRM Implementation) 4 months (Provide Ad Hoc Services)

Netfira Inc. (Start-up), Pleasanton, CA, Australia & Germany

Retained as SME to implement and customize CRM System for internal and external use. Implemented & web integrated the Customer/Partner Self-Service Portals. Converted business rules/processes into technical specifications to better leverage the CRM System. Designed and developed manager reports in accordance to business and work flow rules. Trained end-users on systems – Dashboard set-ups, report development and pipeline monitoring.

● Lead the process reviews with stakeholders to devise uses cases and technical specifications.

● Agile/Scrum implementation, leading a team of five (5).

● Liaised with the off-shore teams for web integration.

● Gathered metrics for systems implementation.

● Normalized data and prescribed best practices.

● Set and managed Risk Controls.

● Responsible for Change Management.

● Trained end-users.

● Project Costs, approximately $50,000.

4. IT Professional Services Consultant (Salesforce/CMS Integration/Web Design (E-commerce)) 3 months

Solution 4 Growth, LLC (Start-up), San Francisco, CA & Austin, TX

Retained to design, develop and build a self-service portal (eCommerce) for clients, vendors and investors. Evaluated CMS and Salesforce to support the customer & clients portal build-out. Reviewed, streamlined and refined business rules and processes for drafting build-out specifications. Assisted principals in recruiting IT staff to manage/support the portal.

5. Project Manager 5 months

JP Morgan Chase Bank - Washington Mutual Conversion, NORCAL

Retained by ANU Resources on behalf of Chase Bank. Installed Chase Bank operating system, database and other proprietary software in NORCAL Washington Mutual Branches. Configured and aligned new hardware (check readers, printers, ATMs, etc.) to standardize NORCAL Washington Mutual platforms with Chase Bank. Migrated legacy customer data to Chase databases and mirrored the same. Configured employees’ log-in IAW Chase’s security protocol. Disposed of legacy equipment IAW OSHA and other state/federal agencies disposal guidelines.

6. Software Integration Analyst (Technical PM – ERP/Salesforce Integration) 5 months

Bauer’s Limousine Service, San Francisco, CA

Retained as SME to re-engineer Bauer’s reservation system, integrate Salesforce solution, GPS/Routing software (Network Car), flight reservation tracking system, e-commerce processing, as well as built out the web customer portal. Prepared the specifications for re-engineering and customizing the existing IT Infrastructure. Trained end-users on best practices and use of the ERP, Salesforce, GPS/Routing software, flight tracking software and e-commerce add-ons. Devised, conceptualized and wrote implementation plan to integrate Salesforce with existing ERP System (Livery Coach).

● Lead process review with stakeholders and devised technical specifications, including use cases, for platform build-out.

● Agile/Scrum implementation, leading a team of eight (8).

● Project Plan, Scope, Risk & Scheduling done in accordance with PMBOK and SDLC.

● Served as Project Manager and Vendor-Relations Manager.

● Hnadled contract and SLA negotiations.

● Gathered, normalized and refined metrics for systems implementation.

● Set and managed the risk controls.

● Responsible for Change Management.

● Re-trained end-users and System Administration.

● Project Costs, approximately $125,000.

7. Business & Modeling Analyst/SalesForce Consultant (Re-engineered and Customized Salesforce) 9 months

Spectrum Settlement Recovery, LLC, San Francisco, CA

Re-engineered Salesforce: worked with department heads to build out workflow rules and approval processes based on business processes/rules, built/designed custom objects to associate contacts’ claims information with proper opportunity, created custom links, wrote Perl scripts to extract data and update other company databases, set-up APIs to automate weekly reporting, designed custom reports for revenue forecasting, configured the customer portal, re-trained end-users on best practices, set-up dashboards, scrubbed/normalized data and instituted protocols to maintain data integrity. Secondarily, prepared clients’ financial documents, pertaining to the Visa/MC Class Action, for statistical analysis to determine present value.

● Company liaison between Salesforce Product Manager and VAR for the remediation of Salesforce.

● Lead process review with Department Heads (stakeholders) for re-engineering Salesforce. Defined the technical specifications, including use cases, based on the process reviews.

● Agile/Scrum implementation, leading a team of twelve, including an off-shore team in India.

● Project Plan, Scope, Risk & Scheduling done in accordance with PMBOK and SDLC.

● Designed and wrote scripts to automate weekly reporting, e.g., revenue forecasting, open claims status, transfer client data from Self-Service Portal to the appropriate Opportunity, etc.

● Set and managed risk controls.

● Responsible for Change Management.

● Re-trained end-users and the company DBA;

● Project Re-engineering/remediation Costs, approximately $150,000.

8. MS Dynamics ERP Implementation Consultant/Project Manager 10 months

Action Broadcasting Services, San Francisco, CA

Performed feasibility study and developed business processes/rules. Managed the Microsoft Partner. Wrote baseline budget, drafted project schedule (milestones/deliverables), managed schedule and costs. Designed software customization specifications. Oversaw the development/implementation of software and trained end-users. Developed custom reports in SQL Reporting Services. Set-up financials in FRx Reports. Prepared FAQs and quick reference training manual. Retained as ad hoc DBA and Trainer.

● Based on feasibility study, lead business processes and devised technical specifications, including uses cases, for ERP implementation.

● RAD and Waterfall implementation, leading a team of five (5).

● Served as the Vendor-Relationship Manager for the Microsoft Partner (Altara).

● MS Dynamics’ Modules implemented: Integration Manager, FRx Reporting (financial statements reporting), GL, Bank Reconciliation, Receivables Management, Payable Management, Inventory Management, Human Resources Manager, SQL Reporting Services and CRM.

● Set and managed risk controls.

● Responsible for Change Management.

● Trained end-users on system and wrote Quick-reference/FAQs Manual.

● Project Costs, approximately, $225,000.

9. IT Project Manager/Project Control Officer 18 months

Lawrence Livermore National Laboratories, Livermore, CA

As Project Control Officer, I was responsible training Project Managers on the principles of earned value management (portfolio management). Performed feasibility study for new estimating software implementation. Gathered metrics to collaborate & define the necessary business processes/rules for customizing the selected software. Managed pilot study, resulting in the implementation of ARES Project Management/Estimating ERP for construction cost estimating, baseline scheduling, project risk analysis, reports and queries. Trained end-users.

● Lead business rule/processes review and devised technical specifications, including use cases development.

● CMMI, ITIL & RAD implementation, leading a team of six (6).

● Gathered, normalized and refined metrics for the system design.

● Collaborated with the VAR and defined software customization specifications.

● Built prototype and demonstrated the same to Department of Energy for final development and deployment of the software.

● Set and managed risk controls.

● Responsible for Change Management.

● Project Costs, approximately, $1.2 Billion.

10. Summation DBA/Lead Case Manager 7 months

Sequoia Law Group, PC, San Francisco, CA

Served as Summation Database Administrator - reports and queries, data mining, data warehousing, data normalization and maintenance of database. Configured and transferred data to Trial Director and Sanction software for trial. Negotiated vendor contracts for data conversion and litigation support.

● Liaison between firm and all vendors.

● Selected and implemented the legal software – Summation.

● Managed the VAR personnel – three (3).

● Supervised ten (10) firm employees in support of this trial.

● Trained end-users on system and wrote Quick-reference/FAQs Manual.

● Project Plan, Scope, Risk & Scheduling done in accordance with PMBOK and SDLC.

● Project Implementation/Rollout was a combination of Waterfall Methodology.

● Budget: $180,000.

11. Consultant/IT Project Manager 6 months

Allied North America Insurance, Fremont, CA

Restructured claims department standard operating and reporting procedures. Reviewed and settled outstanding claims in excess of $1 million. Drafted, reviewed and negotiated OCIPs/CCIPs. Developed and implemented new relational database for claims reporting and management, which integrated into the existing Oracle Accounting System. Performed statistical modeling and risk analysis on existing claims to determine payout on claim.

● Developed new claims systems to integrate into existing Oracle.

● Waterfall implementation, leading a team of three (3).

● Set and managed risk controls.

● Responsible for Change Management.

● Trained end-users on system and wrote Quick-reference/FAQs Manual.

● Project Costs: $350,000.

12. Risk Analyst/IPO Project Manager 8 months

USI Insurance Services Corporation, San Francisco, CA

Served as Corporate Risk Underwriter/Officer. Performed statistical modeling and risk analysis to determine if policy was to be under-written and or pay claims. Designed claims database to centralize claims information for analysis. IPO Project Manager – prepared and filed merger documents & prepared annual filings.

13. Legal Consultant 6 months

Lafayette & Kumagai LLP, San Francisco, CA,

Prepared trial brief, trial exhibits & drafted motions-in-limine. Assembled trial notebooks. Prepared witnesses.

14. Risk Manager--Foreign Exchange Compliance Project 16 months

Bank of America, San Francisco, CA

Project Risk Manager for foreign exchange compliance standardization project. Restructured foreign exchange department's standard operating procedure. Collaborated with senior personnel for drafting best practices in foreign exchange transactions based on new SOP. Reviewed updated procedures for federal compliance. Renegotiated foreign exchange contracts for compliance with federal regulations. Supervised four (4) independent contractors.

15. Project Business Manager 9 months

Mango Buzz, New Orleans, LA

Drafted partnership agreement. Secured business licenses and permits. Drafted the business/marketing plan. Designed and implemented the accounting system.

16. Litigation Consultant 9 months

Weiss and Eason, LLP, New Orleans, LA

Summarized depositions and medical records. Drafted legal memoranda. Prepared the trial brief. Drafted monitions-in-limine. Prepared medical experts for trial testimony. Drafted questions for cross-examination of Plaintiffs' medical experts. Drafted jury questionnaire.

17. Post-Graduate Law Clerk 9 months

George, Donaldson & Ford, LLP, Austin, TX

Served as Summation Database Administrator - reports and queries, data mining, data warehousing, data normalization and maintenance of database. Briefed court on conflict of law issue.

18. Project Manager for Information Systems 16 months

IXC Telecommunications Co., Austin, TX

Supervised the implementation of Oracle. Designed, developed and implemented a relational database for contract management and risk analysis, which integrated with Oracle financials.

● Lead the business processes review and devised technical specifications, including use cases, for system implementation.

● Waterfall implementation, leading a team of seven (7)

● Supervised the Oracle consultant.

● Vendor Relations Management – contract and SLA negotiations.

● Compliance Management.

● Project Costs, approximately $500,000.

NON-IT PROJECT EXPERIENCE

Law Clerk

Lincoln, Gustafson & Cercos, San Diego, CA 4/1996-4/1997

Drafted law and motion documents. Drafted legal memoranda. Participated in three (3) trials.

Law Student

California Western School of Law, San Diego, CA 8/1994-4/1997

Published a legal note entitled, A Marriage Proposal – Mediation & Eminent Domain, A Comprehensive Study of the California Takings Clause.

United States Navy, Lieutenant, Assistant Chief Engineer 7/1985-5/1994

Japan, Singapore, Bahrain, Middle East (Desert Storm & 9/11), Pearl Harbor, Washington DC & San Diego

SUMMARY OF SKILLS

ERP/CRM Implementations, Experienced in SDLC & CMMI, ITIL, Agile, RUP, SCRUM & RAD

SQL Reporting Services, FRx, Crystal Report, Statistical Modeling (SAS)

Data Mining/Warehousing, Perl/VBA Scripting, Linux Shell Script

Advanced Skills in SharePoint, MS Project, MS Project Server & Visio

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