Manager Customer Service
Resume:
AMMA T. MCGEE-HARRIS
**** ********** ***** • Memphis, Tennessee 38141
*********@*******.*** • 901-***-****
SUMMARY OF QUALIFICATIONS
Skillful and dedicated with extensive experience in the coordination, planning, and support of daily operational and administrative functions.
Demonstrated capacity to provide comprehensive support for executive-level staff including scheduling meetings, coordinating travel, and effectively managing all essential tasks.
Proven track record of accurately completing research, reporting, information management, inventory management, invoicing/billing (Accounts Payable & Receivable), and business-development efforts within budget requirements.
Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.
Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities and resolve issues in initial stages.
Proficient in Microsoft Windows® operating system, and Mac and IBM operating system; People Soft, Lotus, Oracle, Patterson Eaglesoft, Athena, AS400, WMS, SAP, Keystone DIS, Hilton On-Q System, AST, PBX, and Microsoft Office System (including Microsoft Word, Microsoft Excel, Microsoft PowerPoint®, Microsoft Access, and Microsoft Outlook®).
PROFESSIONAL EXPERIENCE
The Dental Connection- Memphis, Tennessee October 2011-Feburary 2012
Account Receivables Coordinator
Provided exceptional financial stability to the practice. Ensured that accounts were accurate and efficient.
Organize and manage multiple billing accounts including medical accounts, input data entry, review and analyze problem accounts, reconcile and close debtor accounts; proofread, edit, prepare and mail bills to debtors, keep deadlines, work with confidentiality, translate and interpret in Spanish. Utilized computer equipment for inventory, patient submission before deadline, drafted, documented letters, administered and conducted interviews, reviewed caseloads and utilized interpersonal and times management skills. Practiced as a liaison between the dentist/laboratory/patients. Crossed trained for office manager duties in her absence.
Collected payment on old accounts.
Set up severely past due accounts for 3rd party collections.
Maintained patients lab case/appointments
Verified insurance and follow up with claims
Memphis City Schools– Memphis, Tennessee August 2007-October 2011
Educational Assistant
Provide high-level educational support to Lead Teacher of leading Special Education department based on Tennessee Department of Education.
Versatile and dedicated child advocate with a solid focus on the individual needs of identified and Special Education students. Kindhearted and empathetic professional who is flexible and accommodating in the design and implementation of inspiring hands-on lessons, employing wide-ranging manipulative and IEPs to enhance student achievement. Skilled in addressing students needs, ensuring children will thrive and develop in an adaptable educational atmosphere. Firm behavioral management techniques, possessing excellent interpersonal and communication skills to develop and excellent rapport with all members of the school community.
Curriculum Development
Use of Manipulative
Student-centered Learning Environment
Hilton Hotels Corporation – Memphis, Tennessee May 2006-Dec 2006
Seasonal Guest Assistance Specialist
Served as a Goodwill ambassador for the Hilton Hotel Brands for guest.
Provided exceptional customer service to guest within a call center environment. I utilized the Hilton On-Q computer system to review reservations. I input customer complaint into the hotel database and offer a complaint ID number for follow up. The department practiced as a liaison between the hotel and the guest. I offered satisfactory resolution if hotel didn’t meet guest standards. I assisted the guest via email, mail, and telephone. I directed unresolved issues to my immediate supervisor for further advisement.
Designed, coordinated, and maintained vital competitive analysis process to facilitate implementation of aggressive guest satisfaction.
Successfully handled 85% calls daily.
Delta Apartments Inc. – Greenwood, Mississippi January 2004-May 2006
Property Manager
Responsible for day-to-day operations for property, such as rental collection, maintenance request, and advertising property.
Oversaw a 150 unit’s property. Collected rental payments and sent out late notices if rent wasn’t received at proper time. Requested maintenance repairs on behalf of tenants. Followed up with maintenance to ensure customer satisfaction. Responsible for advertising apartments are available for rent as well as for showing those apartments to potential tenants.
Maintained property occupancy.
Assisted with signing of the lease.
Verification of information pertaining to application process.
Mississippi Valley State University– Itta Bena, Mississippi August 2002-December 2005
Student Administrative Assistant
Directed day-to-day office operations, providing fundamental support to university President and team of consultants.
Served as information and communication for the office; organizes and maintained paper and electronic files; disseminate information by using the telephone, mail services, web sites, and email. Used a variety of office equipment such as; fax machines, photocopies, scanners, videoconferencing and telephone systems. Used computers to create spreadsheets; compose correspondence; manage databases; and create presentations, reports, and documents using desktop publishing software and digital graphics.
Maintained incoming and outgoing correspondence and traffic throughout office.
Assumed as an office manager in their absences.
A, B, & M PARTS- Greenwood, Mississippi May 2002- August 2003
Human Resources Assistant
Provided administrative support to the Personnel department. I was assigned to the benefits, workers compensation, and new hire paperwork.
Assist with administrative accepts of candidate recruitment. Process worker’s compensation claims. Maintain policy manuals. Processed paperwork for medical leaves, coordinate health care/voluntary benefits open enrollment.
Help coordinate safety training, maintain safety files, and order safety supplies.
Process mail, faxes, correspondence.
Assist with orientation of new hires.
EDUCATIONAL EXPERIENCE
Mississippi Valley State University- Itta Bena, Mississippi
Education/ Business major G.P.A 3.5/4.0
VOLUNTEER EXPERIENCES
GREENWOOD LEFLORE HOSPITAL GREENWOOD, MS 1998-1999 JUNIOR VOLUNTEER
My duties included assistant the physical therapist with patient therapy, assisting with burn victim dressing of bandages, logging patients in and out of hospital computer database, filing, faxing, and copying.
LAWSON CLINIC- CLARKSDALE, MS SUMMER 2000- SUMMER 2001 VOLUNTEER
My duties included scheduling new appointments, receiving co-pays, preparing exam rooms, taking vitals, and assisting the nurses or doctors as needed.
AMANDA ELZY HIGH SCHOOL- GREENWOOD, MS SUMMER 2002, SUMMER 2003, SUMMER 2004
My duties included assisting the band director with the majorette squad. I assisted with the creation of the dance routines, selecting appropriate uniforms, and served as a chaperon at the functions.
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