Manager Customer Service

Toni Webb, BSN, RN, WCC, CFCN, CLT

**** **. ******* ** **, NE Tacoma, WA 98422 (253) 226 – 6777 m2639e@r.postjobfree.com

Professional Experience:

Multicare Health Systems Wound Ostomy Consultant & Case Manager Covering Multiple Hospitals & Clinics, Home Health & Hospice, Trauma, Orthopedic, Vascular, & Podiatry Coordination September 2005 – Present. Represent a large system Health in community providing clinical expertise in Wounds, Ostomy, Lymphedema, Diabetic Feet, Chronic Disease, PVD, & Arterial Ulcer Healing. Leadership. Oversees, leads, and coordinates clinical Quality Improvement processes that impact prevention strategies, efficient utilization of services, chronic care improvement, and case management. Community & Provider liaison. Wellness programs. Regulatory Medicare/ CMS HIPAA /Security Compliance. Network & Provider Collaboration to establish medical necessity.

Professional Nursing Services Tukwilla WA Agency Nurse staffed in Hospitals, Assisted Livings, LTC, Psych Centers, etc requiring flexibility and proficient skills to jump into the unknown to provide safe and competent patient care. 1994 - 2005

Pacific Pulmonary Services Tukwilla WA Successful WA Territory Manager to Clinics, Home Health, Hospitals, LTC. 2000 -2002

QUAD C Health Care Centers Tacoma WA Rehab Department Manager coordinating admissions, discharges, Managed Care, MDS assessment and the Multidisciplinary Care within the realm of the perspective payment system. 1997 - 2000

Wesley Homes Health Center, Retirement Homes, Assisted Living Des Moines WA Charge Nurse Admits, Discharges, Care planning, Medication assessment, Safety Investigations, Lab and Pharmaceutical studies, Hospice and End of Life Coordination, IV management, Staffing assignment coordination, and other Assisted Living, Retirement, LTC 1992-97

Education:

Emory University Wound, Ostomy, and Continence Nursing Education Center (WOCNEC)

• Completed coursework towards Expertise in GI, GU, Ostomy & Continence Health Problems.

Advanced Wound Debridement Academy

• Certificate of Sharp Debridement: Advanced wound bed prep Expert utilizing highly skilled sharp debridement techniques.

Wound Care Educational Institute

• Certified Wound Care (WCC). Expert Skin & Wound Consultant, Educate Best Practices & Science of healing wounds

Academy Of Lymphedema Services

• Completed Certified Lymphedema Therapist Program (CLT). Perform MLD Lymphedema Management affecting a variety of peripheral body parts - upper & lower extremities, head & neck, genitalia & trunkal swelling, pediatric,, post-surgical, etc.

Wound, Ostomy and Continence Nursing Certification Board

• Certified Foot Care Nurse (CFCN®). Critical Leg & Foot Care Assessment, Intervention, & Education. Skilled Diabetic, Cardio-Pulmonary, & Vascular Clinician in Disease Management & Prevention of Complications. Save A Leg, Save A Life Org.

American Sentinel University Aurora, Colorado Bachelors in Nursing (BSN). Graduated High Honors GPA 3.97

Tacoma Community College Tacoma, WA Associate in Applied Sciences Degree (AAS). Graduated Honors

Renton Technical College Renton, WA Licensed Practical Nurse (LPN) 1990.

Additional Skills: I am seeking new challenges in Health Care that effectively utilize my 20+ years of diverse experience. I am extremely motivated, positive, hard working, and enthusiastic. I enjoy my profession and I have worked extremely hard to become highly sought after in Wound Consultations, Risk Reduction Analysis, Quality Assurance, Case Management and Resource Utilization. I am at the top of my game and ready to take a company to their next level. I bring teams together to work as cohesive partners in care for the better of the patient as well as the organization. I understand our current health system and know the routes toward wise and effective resource utilization. I am very focused on positive changes in outcome achievement, teaching others how to best achieve the most resourceful and expedient solutions, thorough case management, and expertise in consultations. I partner with the patient and their families, my provider teams, and the available resources to ensure quality goal achievement. I believe dedicated hard work reaps great rewards. My smile is always on, my heart is always focused, and I have been truly blessed in my career. I have excellent communication skills and a very thorough work ethic which is well-organized. I am a flexible steward of care who is passionate about customer service, dedicated to patient care, and have a strong commitment to excellence in Health Promotion and Complication Prevention. I am Med-Surgical Board Eligible, IV Certified, & Prior American Red Cross 1st Aid & CPR Instructor. I have Renal Dialysis experience, Telemetry, and am Well respected by my teams. I have Excellent organizational skills, EPIC EMR, Independent Multi-tasker as well as a Team player.

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