Managerial Support

DIANE M. PARESSO

email: *********@****.***

OBJECTIVE

To work locally for an employer in the capacity of Administrative or Managerial support position. I have exceptional experience in administrative, customer relations, evaluating quality of trainers and consultants, scheduling, and office and account management. My strengths as a quick learner, goal-oriented multi-tasker with strong business, organizational and communication skills can benefit an employer's success. I am very responsible, compassionate, and conscientious with excellent work ethics, flexibility, and a proven ability as a self-starter and team-player.

QUALIFICATIONS

 Recipient of S.B.A.'s 1991 NH Small Business Person of the Year; honorable mention as NH Business of the Year, and Outstanding Women; and BraveHeart Women Global Community Founding Member.

 Nine plus years Community service which includes Boys and Girls Club Director; and Fundraiser and chairperson of several associations and agencies including E. Richard Gerety Family Haven, a program of Brunswick Family Assistance Agency; Camp United Methodist Food Pantry; and Calabash Presbyterian Church Assisted Living volunteer. Front desk & phone coverage for Brunswick Family Assistance Agency for past nine months.

 Direct selling marketer for more than ten years with extensive phone experience communicating with prospects, customers, vendors, partners and leaders.

 Twenty-five years experience in free enterprise as a business owner, educator, and marketer.

 Business owner for seventeen years as computer education center expanding into two business services schools.

 Increased business through relationship and telephone marketing with the public, State, and business community.

 Business educator marketing, computer training / consulting to business and private sectors.

SKILLS SUMMARY

Computer Skills: Windows XP; MS Word, Excel, Publisher, and PowerPoint; Outlook, and Explorer.

Administrative: Scheduler; Bookkeeper; Contract Administrator; Documentation Analyzer/ Proofreader; Presentation and Proposal Development; and Telephone Support

Experience operating two small businesses included:

Public Relations; Sales and Marketing, Office and Account Management; Client Consulting to identify needs and coordinate those needed services; Interviewing, Coordinating and Scheduling consultants & instructors; Creating and Maintaining databases; Billing Services (A/P, A/R, Reconciliation); Documentation preparation and delivery; Office Management; and Training materials development.

ACCOMPLISHMENTS

 Founded and operated Office Automation Consultants, Inc. d/b/a OAC Computer Education Center and New England School of Business Services (NESBS) for 17+ years. Operated a home business, New Century Skills Institute, Inc., (NCSI), as a new single-sourcing solutions company to market personal database of local expertise. Offered flexible training, and a full range of coaching and consulting expertise for the workplace.

 Expanded from computer center to a business services school (NESBS) with two sites. Services included 18 full-length certificate programs and 12 mini-programs, including computer, healthcare, and manufacturing.

 Built successful 12-year relationship with NH Job Training Council. Most successful NHJTC vendor in placement and retention of clients for 1991-1994. Created advisory boards and marketed interns to the business community.

 Developed and delivered several customized, industry-specific, entry-level skills programs. Coordinated training and consulting services to the business and private sectors for 17 years.

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EXPERIENCE

(Home Businesses): - Network Marketing/Direct Selling Oct 2003 - Present

Systems Coach & Trainer/Customer Relations – train and support business builders; create and deliver presentations; host meetings; organized and hosted presentation for 100 attendees; interact with partners and leadership; and provide customer support to product users. Extensive telephone marketing with cold calls, 3-way calls, telephone support, and follow-up.

(Contract Work):

Rockingham Community Action, Portsmouth NH Apr 2000 – Nov 2000

As Welfare to Work Coordinator/WIA Employment Counselor – provided a full range of self-sufficiency, community, and employment-related support services to participants by telephone and in person; maintained thorough and accurate records as part of a tracking/follow-up system; completed action steps, participant meeting activities and milestones achieved; created weekly status reports of activities including number of referrals to each program, milestones achieved by meetings and services provided; and scheduled meetings with participants and other vendors.

As Workforce Development Employment Counselor – provided professional employment assessment, counseling and case management services to workforce development program participants; oriented customers and enrolled them in the full range of workforce development services; and provided information about and linkage to supportive services.

(Full-time Employment):

New Century Skills Institute, Inc., Derry NH Nov 1995 - Sept 1999

Founder, owner and operator – promoted diverse resource of solutions-providers offering services as coach, consultant, or trainer. Customized training, workshops and seminars; and provided management, operational and departmental support; business resources; personal development; sales; business partnering; keynote speaking; wellness programs; and alternative lifestyles training.

Office Automation Consultants, Inc. d/b/a New England School of Business Services and

OAC Computer Education Center, Londonderry and Portsmouth, NH Aug 1983 – Oct 1995

Founder, president, owner and CEO – built the business through consistent telephone marketing and follow up. OAC was one of the first small businesses in NH to offer customized computer training.

Services expanded to include NH Job Training Council as prime contractor. My marketing strategy consisted of superior telephone and customer relations; customized programs/services of quality, flexibility, and cost efficiency. I created quotes, training manuals, contact lists, proposals, presentations, and marketing materials. I was responsible for all aspects of running a small business from locating and moving to a building and purchasing equipment to sales, marketing, account management, human resources, billing, and audits.

Relationship with NH Job Training Council afforded me the selection as NH Small Business Person of the Year by the U.S. Small Business Administration among other recognition’s, and the expansion of New England School of Business Services.

In June 1991 founded New England School of Business Services with two sites (Londonderry and Portsmouth NH). Through ongoing telephone marketing I expanded the customer base; developed and delivered several customized, industry-specific, entry-level skills programs to dislocated and unskilled workers; coordinated training and consulting services to business and private sectors; and built a superior network of highly skilled consultants and trainers.

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AWARDS / RECOGNITIONS

"New Hampshire's Small Business Person of the Year" Nominated by the Londonderry Chamber of Commerce, selected by the U.S. Small Business Administration in 1991.

Honorable Mention - NH Business of the Year by NH Magazine in 1991.

Recognized as one of the Outstanding Women of NH by Network Publications in 1990.

Who’s Who:

1994-95: Strathmore's Who's Who Registry of Business Leaders, and Who's Who International

1992-93: Oxford's Who's Who of Extraordinary Professionals

1990: Who's Who in U.S. Executives, and Who's Who in Entrepreneurial Women

PROFESSIONAL AFFILIATIONS

BraveHeart Women Global Community (Feb 2007 – Present): Founding Member

Granite State Quality Council, Manchester NH (Dec 1997 – Oct 1999): Board Member

Focus NH, Portsmouth NH (Nov 1989 – June 1994): Board of Directors - charter was to deliver to employers customized accredited programs.

Chambers of Commerce - Londonderry, Derry, Manchester, Portsmouth NH (1991 – 1995): Member

NH Job Training Council Awards:

1991 – 1994: Most successful NHJTC vendor in placement and retention of clients

1993 – 1994: Developed and delivered customized, industry-specific, entry-level skills programs for the Passport Center, Portsmouth NH and Oxford Health Plans, Nashua NH

1993: High Performance in Industry-Based Training and Office Occupations Training

1994: Creating and Developing New and Innovative Training Programs

NH National Human Resources Assoc. (NHNHRA), Nashua NH (Jan 1991 – Jun 1993): Member

Grenier Industrial Airpark Assoc. (GIAA), Manchester NH (May 1987 – Mar 1995): 5 yrs as Co-Vice President.

VOLUNTEER PARTICIPATIONS

BFA (Brunswick Family Assistance Agency), Shallotte NC

May 2009 – Present: Volunteer – Front desk and phone coverage 2 afternoons a week.

Feb 2004 – May 2006: E. Richard Gerety Family Haven Advisory Council Chairperson - Public Information/ Community Relations, and Fundraiser Committee member.

Project Manager – "One Step Away" brochure: created and format brochure in Publisher; coordinated graphics, printing, and distribution. Coordinated creation of database in Excel.

Camp United Methodist Church, Shallotte, NC

Jan 2009 – Present: Volunteer – Food Pantry Registration

Calabash Presbyterian Church, Calabash NC

Sept 2008 – Present: Volunteer for monthly ice cream parties – Assisted Living, Shallotte, NC.

Greater Derry Boys and Girls Club, Derry NH

Feb 1992 – Feb 1996: Board of Directors, Fundraiser Auction Committee

Derry Village Rotary Club Membership Committee, Derry NH

Sept 1991 – Feb 1996: Chairperson – Membership Committee 1992 – 1995, Fundraiser Committee member

Federated Arts Inc. of Manchester, Manchester NH

Sept 1989 – June 1992: Fundraiser

United Way of Manchester, Manchester NH

Mar 1992 – Jan 1993: Fundraiser

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