Computer technician, data, voice, and video cabling (low voltage)

Thomas Edward Conlon, B.A., B.A, MCP, A+

**** *. ***** **., ****, Philadelphia, PA 19132

Voice: 484-***-**** *******@*******.***

Hardware: PC, Mac, SPARC, RS/6000; Panasonic, Apple, HPQ, IBM, NEC, Dell, Toshiba, Fujitsu; tablet PC’s, desktops, laptops, servers; PDA’s, RIM, WiFi, 802.11x, aircards, TR/Enet; RAID; APC; Cisco; ISDN; T1; xDSL; VoIP; serial comm’s; cat 3, 5, broadband, SAN wiring

Software: DOS-Vista; NTW 3.51-W7, NT 3.51S-2003S; Citrix; SMS/pkgs; WinInstall; sun4–Sol10; A/IX 3.2.5, 4.1.4; NW 3.1x-4.10; Mac 6.0.5–X; Parallels; ODBC; NetBackup/SQL/OTM; Patrol 2.x-4.x; SQL 6.5–2k; VFP; VB; NT/UNIX/LINUX shell; Office 4.2–10; ipchains/tables; AD/GPO; VPN's, Remedy.

Experience:

Apr ’09 – present

Owner, Conlon Enterprises, Reading, PA

Part-time and short term contracting and service calls in eastern PA, northern MD, DE, and south/central NJ for residential and commercial customers. Computer, printer and TV repair. Wired and wireless networking installation and support. Software support on MAC, PC, and linux. Voice, data, and video cabling. Flat screen TV and surround sound audio installation, mounting, and cabling, including A/C outlet relocation and wall fishing. Supervision of techs. Sales of services, hardware, and software.

Jun ’12 – Jul '12

Production Worker, Environmental Stone Works, Orwigsburg, PA.

Heavy lifting, sorting, packing of dyed stone facade materials as well as several different roles in the manufacturing phase .

Sep ’11 – Nov '11

Desktop Support Technician, Insource/Wells Fargo Advisors, NJ.

Contract position for an email migration project related to the acquisition of Wachovia by Wells Fargo on the investment banking side. Software and hardware troubleshooting, customer relations, software support.

Apr ’11 – Jul '11

Easy Tech Associate, Staples, Exeter, PA.

Software and hardware support on PC’s and laptops. Sales of tablets, PC’s, and laptops. Customer relations and cash register.

Apr ’09 – Apr '09

Lead Technician, IBM/PNC Bank, NJ.

Lead tech on PNC's retail banking center leased hardware refresh. Hardware install, troubleshooting, and wiring. Project management, customer relations, and worker management. Equipment includes PC's, QST's, and printers.

Oct ’08 – Mar '09

Lead Technician, HP/Bank of America, Northeast US region.

Lead tech on BofA's retail and investment banking center hardware refresh. Hardware install, troubleshooting, and wiring. Project management, customer relations, and worker management. Equipment includes servers, PC's, MICR’s, QST's, and printers..

Jan ’08 – Sep '08

CATV Technician, Conlon Enterprises partnering with Helical Systems Concept and Prince Telecom, Hillsborough, NJ

Residential cable installer/repairman for Comcast and Cablevision. VOIP, res. phone wiring, high speed data, routers, alarm systems.

May ’07 – Jan ’08

Full-time parent to 3 children.

Apr’ 07 – May ’07

Desktop Support Technician, Bristol-Meyers Squibb, Lawrenceville, NJ

Contract for level 2 – 3 user support/admin for ~1200 Win2k/XP users for corp. HQ on a Novell WAN. Remedy queue.

Nov ’06 – Apr ’07

Taxicab Driver, All Brunswick Taxi, New Brunswick, NJ

Full-time taxi cab driver, nights.

May ’06 – Nov ’06

Desktop Support Technician, Verizon Wireless, Basking Ridge, NJ

Contract for level 2 – 3 user support/admin for ~1200 Win2k/XP users for corporate HQ on a large WAN. Remedy queue.

Thomas Edward Conlon, B.A., B.A, MCP, A+

2601 N. Broad St., Rear, Philadelphia, PA 19132

Voice: 484-***-**** *******@*******.***

Nov ’05 – Mar ’06

CATV Installation Technician, 180 Connect, W. Patterson, NJ

Residential cable installer contracting for Cablevision. VOIP, res. phone wiring, high speed data, routers, alarm systems.

Jan ’05 – Nov ’05

Computer Technician, Computer Renaissance, North Brunswick, NJ

Anti-spyware, anti-malware, A/V. S/W and h/w repair, maint., 9x-XP desktops and laptops. Some Novell and Windows networking issues. Some hardware and software sales and upselling, with heavy customer interaction.

May ’04 – Jan, ’05

Computer Technician, Panurgy OEM, Systems Department, Denville, NJ

Assembly: CF18, CF29, CF50, CF51 Panasonic laptops; img, QC. “OEM” rev’s:. CDMA, GPRS, etc. Fuji NC-1000 repair.

Sep ’03 – Apr ’04

Full-time parent to 2 children.

Jun ’03 – Sep ’03

Taxicab Driver, Alpha Cab Company, Edison, NJ

Full-time taxi cab driver, nights.

Jan ’03 – Jun ’03

Full-time parent to 2 children.

Oct ’01 – Dec, ’02

Technical Staff Member (TCP A5), AT&T, PDS, Enterprise Portal Support, Middletown, NJ

24x7 support: custom BMC, CIM on 30 W2K, IIS, SQL, Plumtree servers with Alteon; SUN/Oracle DB, incl. perf. mgmt./alarms. NetBackup 3.4+SAN. SQL6.5-7 DBA, incl. 2WAY, and iCalendar with SQL6.5/CF/IIS. Remedy queue.

Aug ’00 – Sep ’01

Technical Staff Member (TCP A5), AT&T Business Services (formerly AT&T Solutions, GN SMC), Dayton, NJ

24x7 Support for QIP DHCP and WINS for most AT&T employees. VoIP servers: Clarent and Cisco, SQL 6.5-7 DBA.

Patrol 3.x monitoring and PSL responses to error conditions on IIS, QIP DHCP/DNS, WINS, and VoIP servers. Level 3 support for W2K TS and Citrix admin, incl. apps and testing. Data center mgmt., space planning and wiring. Remedy queue.

Feb ’98 – Jul ’00

Senior Technical Associate II, AT&T Local Services, PDS (formerly TCG MIS dep’t), SI, NY/Dayton, NJ

Core FA team for LNS NT4 PC images. Designed rollout, deployment, and imaging process, with Ghost, for 8,000+ PC's in

hybrid environment. VB/VFP code for PC deploys and config. 24x7 Tier 3 NT support; Y2K for 10k PC's; NT/SQL admin and tape backup. CLEC apps, switch, server monitoring s/w support. Citrix app support, test, and admin. Remedy queue.

Jan ’98 – Feb ’98

Team Leader, Gruntal & Co., L.L.C., NY, NY

Contract for team lead of rollout of NT 4.0 WS/S, and LAN/WAN: data premise equip., NT/Exchange 5.0 admin, Arcserve.

Dec ’97 – Jan ’98

Desktop Support Technician, AIG, NY, NY

Contract for level 2 – 3 user support/admin for ~800 Win 3.x, ’95, and NT 4.0 WS users on a Novell 3.x/4.x/NT WAN.

Nov ’97 – Dec ’97

Systems Engineer, Chubb Insurance, Personal Lines Dep’t, Warren, NJ

Clean up dual-platform user admin on NW 4.1 LAN with Citrix 1.6/W3.1/NT4 PC's; A/V, NDS, DNS, WINS..

Thomas Edward Conlon, B.A., B.A, MCP, A+

2601 N. Broad St., Rear, Philadelphia, PA 19132

Voice: 484-***-**** *******@*******.***

Apr ’97 – Oct ’97

Systems Engineer, Swiss Reinsurance America, NY, NY

Contract for level 2–3 support for ~1,000 Win 3.1/NT4 WS users on a Novell /NT WAN, Citrix client/user/app admin.

Feb ’97 - Mar ’97

Help Desk/Desktop Support Technician, Credit Suisse/1st Boston, NY, NY

Contract for NT 4 rollout for ~1,000 users on Banyan backbone; some NT3.51/NT4/Win 3.1 desktop support, light Banyan.

Feb ’96 - Jan ’97

Systems Administrator and Engineer/Desktop Support Technician, American Express, WFC, NY

Contract for level 2–3 support for ~6,000 users: Xwin, Mac, WFW, ’95, NT 3.51-4.0. Novell 3.1x, Sun4, A/IX admin.

Sep. ’95 - Feb. ’96

Technician, Dial-A-Wizard, Union, NJ

Building/repairing multimedia PC compatibles, installing/configuring Windows ’95, 3.1, and other software; Novell 3.11.

May ’94 - Sep ’95

Field Engineer II, Vanstar, Elmwood Park, NJ

Technical support/repair for PC's/Macs, peripherals, and printers. Novell 3.1x/Appletalk . Some software.

Feb. ’93 – Feb. ’94

Associate Systems Engineer, Mirasoft, Inc., Fairfield, CA

FoxPro programming for non-profit organizations and even some small towns in Oregon and California. Accounting software including General Ledger, Utility Billing, Accounts Payable, Accounts Receivable, Payroll, Bank Reconciliation, and a Fixed Assets module, and depreciation. Some documentation, light support on A/IX, Novell 3.x, and Win 3.x.

Sep. ’92 – Jan. ’93

Rollout Technician, ARCO Petroleum, Los Angeles, CA

Ttraining staff on the new cash registers at AM/PM gas and food stores during a rollout of new hardware and software.

Feb ’92 – Aug. ’92

Office Administrative and Computer Support, Department of Public Works, Tujunga, CA

This contract was for general office support and computer application and some networking support for the construction office during the building of the Tujunga Pumping Station.

Nov. ’89 – Feb. ’92

Foxpro Programmer, Univetsity of Southern California, Los Angeles, CA

Foxpro programming for both the Engineering school, Dep’t of Planned Giving, and the Medical Review Unit for the University’s health benefits operation on Mac and PC in a Novell/Arcserve environment. Implemented upgrade from Novell 3.11 to 3.12, troubleshooting and repair on Arcserve networks.

references available upon request

Certifications:

Microsoft MCP 1485141

CompTIA A+ COMP10164377

HP LaserJet printing process, HP LaserJet II, III, 4 series, Apple Laserwriter

Samsung monochrome laser printers, Samsung color laser printers

Samsung TV and Panel Certification 2011

Samsung Flat Panel 2010, Samsung TV Tech 2010

Samsung LCD Products 2009

Samsung Plasma Display Panel 2009

Samsung Flat Panel Display Troubleshooting 2009

Samsung Picture Adjustments 2009

Samsung Hospitality Training 2009

IBM Quality Service Skills

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