MICHELLE L. SHIH
***** ******* **** *****, ****, TX 77449 • 832-***-****
*******@*******.***
Operational Analysis/Strategic Planning/Client Services
BUSINESS DEVELOPMENT ~ COST CONTROL OPTIMIZATION ~ HUMAN CAPITAL DEVELOPMENT
Executive Summary: Results-driven Management and Training Professional eager to offer cross-functional leadership, management, and communications talents toward supporting an employer in achieving key performance objectives. Particularly astute at collaborating with internal and external organizations, ensuring the highest level of customer service and satisfaction as well as ensuring business solvency through strategic plans.
KEY TRANSFERABLE SKILL SETS
Strategic/Feasibility Plans • Leadership Principles • Customer Retention Focused • High Level Analyses
Process Development • Efficiency Strategies • Proactive Problem Solving • Cost Analysis / Control
Data Gathering and Analysis • Time Management Effectiveness • Market Penetration
Customer Service Programs • Competitive Intelligence Assessments
QUALIFICATIONS PROFILE
• Strong analytical background with the ability to work independently on multiple projects with specialized experience in project oversight, information management, efficiency practices, conflict management and effective communication techniques, strong negotiations skills, brand and product management, research and data analysis, strategic planning, organization development and change management.
• Possess strong organizational and analytical skills and highly adaptable in quickly changing business environments.
• Skilled at managing multiple projects and leading teams in cross-functional, concerted efforts.
• Knowledgeable in numerous facets of management with a focus on high yield results with as minimal risk as possible.
• Technology proficient in numerous platforms and software applications.
TRANSFERABLE COMPETENCIES
• Highly skilled at numerous operational functions, including: operational analysis, financial feasibility assessments, effective customer service methodologies, human capital and team development, as well as employee retention programs.
• Manage business facets including high level analyses related to departmental budgets and financial analyses.
• Demonstrate dynamic leadership qualities and strong communication skills in successfully steering planning meetings and delivering comprehensive strategies.
• Capable of in-depth research and data analysis with the purpose of improving customer edification and comprehension of different products and services.
• Proven ability to adapt strong process knowledge and technical skills to diverse organization needs.
PROFESSIONAL SUMMARY
Operations Manager
JES HOUSTON SALON 2007-2012
Director of Operations
HAIRCOLORXPERTS 2005-2007
Business Development Specialist / Education Manager & Trainer
WELLA CORPORATION 1993-2003
Primary Job Functions: Strategic Planning, Creation of Client Management Programs, Market Analysis, High Level Analyses, Feasibility and Viability Plans, Management of Complex Cross Functional Teams, Client Cultivation and Retention Programs, Both Short Term and Long Term Financial Planning and Management Initiatives for Business Solvency, Valuation and Competitive Intelligence Assessments, Project Management and Adherence, Human Capital Training Programs, Customer Needs Analyses.
ACADEMIC & SPECIALIZED TRAINING
• Coursework in Business Management, Marketing & Cosmetology
• Professional Development:
Aveda Business College 2011
Aveda Serious Business 2012
Bob Pike Creative Training Techniques
Bob Pike Creative Training Techniques II
Bob Pike Professional Presentations
Disney Management Program
Franklin Covey Time Management
Strategies