Systems Analyst/Administrator (Linux, Windows, Network)

Richard Scott

********@*****.***

**** ***** ****** ****, #***

Austin, TX 78728 512-***-****

Technical Summary Applications

• IBM WebSphere

• Apache/Tomcat/IIS

• Active Directory and group policy / NT Domain administration

• DNS/Bind

• Microsoft Exchange

• ssh/telnet/standard UNIX services

• BASH, PHP, Perl scripting

• Postfix / Spamassassin with Active Directory hook in

• Standard Microsoft office applications, including Visio and Project

• Clustering: MOSIX, OpenVMS, general high performance clustering, some WebSphere/Microsoft application clustering

• Databases: MSSQL, MySQL and Oracle 9i administration, with passing knowledge of Oracle 10 / RAC for purposes of scaling

• Operating Systems: All currently released versions of Windows / basic Linux usage down to kernel level – including specifically RedHat Enterprise, Debian, Ubuntu and SlackWare distributions / OpenVMS / HPUX / SunOS / Solaris 8 / NetBSD / FreeBSD

Networking

• Cisco IOS/CatIOS

• Cisco firewalls, routers and VPN

• Cisco Local Director (older load balancing hardware)

• Wireless access point configuration, including creating a wireless distribution system (WDS) for bridging/repeating

• Cisco ASA and VPN tunnel configuration

• General network theory and best practices

Personal Experience

/ Interests I have been working with computers professionally ever since my first job – as the professional experience area will show – but that’s always been because I have always wanted to. Originally, my goal was to leverage a Physics/CompSci double major into the field of astrophysics, but life dictated otherwise. I enjoy technology in all its many forms, staying on top of the latest and greatest as it comes out. I’m also an avid fan of information security, physically and logically, and have used that to great effect in all of roles.

Professional

Experience

2009-Present Austin Ribbon And Computer Austin, TX

Linux Systems Analyst – Contracted to Texas State Library

Several specific projects including:

• Implementing a production search engine to catalog main website (http://www.tsl.state.tx.us/search/)

• Parsing and re-writing in-house program designed to allow production webpages to be uploaded from development servers

• Providing an automated spreadsheet publisher using PHP, connecting through their production database and creating an on-the-fly contact sheet

• Designing and implementing various shell utilities:

o automated WordPress upgrades to ensure smooth production upgrades image archiver/thumbnail creator to be used in conjuction software in their historical documents archives

o apache log parser for specific URLs with a custom reporting structure

o e-mail ‘tester’ for their library contact list

• Consulted on various server configurations to identify weaknesses/misconfigurations for Enterprise-level production environments

• Many other small duties to assist in Texas State Libraries and Archive Commission’s move over to the Team for Texas platform provided by IBM, including:

o forming correct process and handover

o identifying SLAs to spot process ‘bumps’ and adequately ensuring correct definition of responses – in essence, defining where TSLAC ends and TfT / IBM begins

o providing write-ups of incidents and problems to ensure rapid resolution – greatly speeding up internal and external responses by showing what information needs to be sent the first time.

2007-Present Isochron, Inc Austin, TX

Systems Administrator

Sole systems administrator responsible for:

• Entirety of Production and Internal network:

o Extensive work with WebSphere, Oracle, Apache and Tomcat

o Installed Postfix mail solution that used spamassassin to cut exchange server mail handling down to 2% of previous workload – over 95% flat-out rejection rate, with spam rejection of half of mail received.

o Building, staging and deploying custom code through Ant from a CVS repository

o working with customer liaisons to address external system concerns

o providing feedback to developers on system performance conerns and issues

o architect/configure/maintain VPN tunnel with Sprint PCS network

o Automation of many tasks within the production system, reducing overhead of common tasks by factors of 10 in some areas and overall improving rollout speed

o Networking bridge to new temporary manufacturing

• researching and suggesting architectures, then handling project assembly from cradle to grave

• standardizing the company’s equipment rollouts

• planning for the scaling the company’s production hardware, taking statistics and extrapolating what kind of hardware would be needed as clients were added.

• Build network bridging to satellite office for temporary manufacturing space.

• Created and implemented new reporting and alerting structures that aided in finding problems before they became issues that were customer facing.

• Worked with vendors to “build” new hardware models for possible implementation in future growth models.

2003-2007 GTECH Corporation Austin, TX

Systems Administrator

This position originally started as a general IT position, level 1, with escalations all handled through GTECH’s Rhode Island headquarters. Quickly, I realized that to really be able to serve my local, internal customers, I needed to cut out waiting for our corporate helpdesk to get tickets resolved, as the facility was expanding quickly, and time was not a luxury the company could afford. I had them cross-train me on PBX configuration as well as their general network ideology, and was also trained at the same time as our headquarters’ Network department on ATM switches.

• Supports a 150-seat development center, with 150-200 remote users on the specific development equipment. This network runs Active Directory, and utilizes SMS as well as Group Policy to enforce a security regimen, and keep company software audits up to date, as well as to ensure that all client machine are at the same software level.

• The above included PBX and network configurations, technology planning and technology purchasing to alleviate concerns of the growing building.

• Assists in maintaining a 120-node custom OpenVMS cluster, along with 40 Tru64 Unix machines, a 6-node AIX cluster

• Designed and implemented a centralized IDS network for production data center, with reporting. This took 16 nodes of IDS that had to be individually checked, put them in their own network so that Symantec’s manhunt could create reports, and sift data for larger patterns.

• Act as ‘Team Lead’ for the local Austin support, first step of escalation for all local issues.

• Often called in to troubleshoot and provide resolution on many production issues, without technically being part of the normal escalation path for production.

• Assisted in the expansion of the local development center to encompass the ‘other half’ of the building that GTECH occupied.

2002-2003 Dell Computers Austin, TX

Network Analyst

The role of this position was fairly banal, but quickly drove me to look for something new after a few short months. It was a fairly standard phone support position in Dell’s Server and Storage area, in part of their escalation path eventually. I did learn a lot about 1st tier OEMs and how they handle hardware, which was a great educational tool coming from completely ‘beige box’ environments previously.

• Receive calls from customers, quickly identify problem and provide resolution.

• Maintain knowledgebase about Dell products, as well as most common 3rd party applications and their interactions with custom Dell hardware and software.

• Trained in all desktop, server, and storage line that Dell had released at the time.

2000-2002 Cox Communications Chesapeake, VA

IT Support Specialist

A rather generic, first-and-a-half level support position. This position was just above helpdesk, but below any real escalation. I learned a great deal about corporate networks from one of the best Network Admins I’ve met to this day, and this is where I learned most of my current Cisco knowledge, and methodologies I still practice to this day.

• Responsible for general support for a 400-seat call-center, with over 700 intermittent users.

• Creating and maintaining group policy changes to ease Active Directory maintainence.

• Assisted in the creation, implementation and maintenance of a roaming profile system robust enough to maintain call associate data and program settings without causing them undue slowness.

1998-2000 Sybercom/Picus Virginia Beach, VA

Games Administrator/Systems Administrator

• Sybercom was a 5-person ISP that expanded to a robust 8 while I was there, and also had the joy of being my first job. In April of 1999, I began working for Sybercom in a general jack-of-all-trades, and took over Games Administration along with my other normal duties of account maintenance and handling customer concerns.. The company was bought out just before New Year’s in 2000, and I was transitioned to the new company, Picus, as their third-shift systems administrator. Picus did the normal ISP duties along with being one of the first companies to handle VOIP in any mass capacity, all be it in Europe. Being third shift, I was afforded many opportunities to expand my knowledge of networking, and also was given many responsibilities that would normally be delegated in the daylight positions.

• Assisted in maintaining a VOIP network in Norway

• Maintained normal day-to-day operations, including maintenance on servers.

• Resolved customer concerns, connectivity issues and general maintenance needs.

Certifications

• ITIL Certified

• ATM Networking certified, by Marconi

Education and

• Attended Old Dominion University in 1999 into the beginning of 2000, but did not graduate. This was not due to a lack of conviction on my part, but a need necessitated by family concerns.

• Graduated from Norview High School in 1999 as part of their Honors program.

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