Customer Service Assistant

MAMIE W. THOMPSON

______________________________________________________

**** **** ****** **, *******, GA 30314 404-***-****)

OBJECTIVE

A chance to work in a challenging organization and contribute acquired skills to team and company

PROFESSIONAL EXPERIENCE

Administered and processed Tuition Aid program for employees.

Processed invoices from schools for payment of student tuition aid through ORACLE system.

Assisted students and schools by phone and in-person about tuition Aid program.

Administered and processes all new hire employment paperwork for various states.

Conducted daily searches on drug screen and background checks for Concord and Smart systems databases.

Conducted volume skill assessments sessions in various states for BellSouth. Scored tests using Scantron to give feedback to candidates.

Maintained up to date applicant request and employment data through PeopleSoft and BellSouth’s internal posting systems.

Created and designed various flyers and Birthday boards using PowerPoint. Event planner for special occasions.

Supervised staff of 10 or more in supervisor’s absent. Ordered and stocked office supplies.

Trained temporary and new employees in all aspects of company polices and procedures.

Execute data into custom database using multiple screens, maintained and updated customer information.

Activated initial activation of pagers for all Southeast regional corporations, each equipping 500 employees at once.

Executes long-term temporary assignments for FNAB, MobileComm, APD, Anderson Consulting and BellSouth. Accrued experience in call center, data processing/input/research, clerical duties and telephone customer service.

Cashiered for high volume cash-only organization, which handled over $1000 per day.

Balanced and reconciled cash drawers with daily receipts of over $1000 per day.

CAREER HISTORY

AT&T Southeast Partnership/Educational Assistance, Atlanta Office Assistant 01/07 - 02/08

BellSouth Partnership/Educational Assistant, Atlanta Office Assistant 09/02 – 01/07

BellSouth State Regulatory, Atlanta Office Assistant 12/01 – 09/02

BellSouth HR Staffing, Tucker Office Assistant/Testing Admin 03/98 – 12/01

Prostaff Staffing, Atlanta Clerical Positions 12/97 – 03/98

Preferred Networks, Inc., Norcross Inventory Representative 08/96 – 08/97

MobileComm, Inc., Atlanta Programmer 01/96 – 08-96

Talent Tree Staffing, Atlanta Clerical Positions 09/95 – 03-96

Morrison’s Cafeteria, Atlanta Cashier 03/95 – 08/95

Southern Food Service, Atlanta Head Cashier 05/84 – 03-95

ACCOMPLISHMENTS

Several Certifications of Recognition & Appreciation

Awarded the Employee of the Month Certification

Earned 1, 3, 5-year pins for exceptional employee performance

SKILLS

Microsoft Windows, Word, Assess, AS 400, PeopleSoft and ORACLE Markview

Knowledge of Powerpoint and Excel

EDUCATION

SoftWord Services, Inc., Atlanta, Georgia: Computer Technology and Software Training

Blayton Business College, Atlanta, Georgia: Business Administration/Accounting

References Furnish Upon Request

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