WKellamResumeMay08
Resume:
WILLIAM D. KELLAM
Dublin, Ohio 43016
Email: ***********@*****.***
Highly efficient and motivated with proficient technical experience, meticulous troubleshooting skills, and a desire for continuous learning.
SUMMARY OF QUALIFICATIONS
• Approach reported problems systematically and analytically
• Excellent Customer Service and interpersonal communication skills
• Ability to multitask, develop and maintain working relationships
TECHINICAL EXPERTISE
Software:
Active Directory, DNS, DHCP, MS Exchange, Backup Exec, Symantec Corporate Edition, Acronis True Image, Audit Wizard, What’s Up Pro, Alcatel X-Vision, DM-Guide
Operating Systems:
Windows 9x, NT Server / NT4, 2000 Server / 2000 Pro, Server 2003 /XP Pro,
Hardware:
HP DL380 AND ML570 G3 / G4 Servers, Dell PowerVault 775N / PowerEdge 2650 Servers,
Security:
Oleoresin Capsicum (OC) pepper spray, expandable baton, 9mm pistol, Mossberg 500 shotgun and M-16 Rifle.
Weapons Certification (9mm, M16 Rifle, 12 gauge shotgun)
Professional Experience
Help Desk Technician, January 2007 - Present (US Navy, USS Abraham Lincoln)
Respond to inquiries and requests for assistance with the ship’s computer systems including the resetting of passwords and the installation of software while providing the highest level of customer service. Answer, evaluate, and prioritize incoming telephone calls, e-mail, and in- person requests for assistance from end-users experiencing problems with hardware, software, networking, and other computer-related technologies and escalating more complex problems and/or outages to the manager. Lead users through diagnostic procedures to determine source of error as well as educate and instruct end-users on various application and hardware issues. Coordinate with other IS areas to resolve problems if necessary to troubleshoot and identify issues. Monitor logs to identity possible recurrent issues.
Inport Security Force Officer, August 2005 – January 2007 (US Navy, USS Abraham Lincoln)
Performed a variety of duties related to the security and protection of military personnel that included the skills and training related to the use of force & deadly force, unarmed self-defense, detecting surveillance, personnel searches, vehicle searches, tactical communications, tactical team movements and familiarization training on the use of a Vapor Tracer. Routinely patrolled to safe guard personnel and equipment, providing security and control at entry control points, inspections of personnel, vehicles and baggage to ensure unauthorized items are not brought in or removed from secured areas. Advised personnel of their Miranda warnings, conducted basic questioning/interviewing of personnel associated with incidents and maintaining of good order and discipline.
PROFESSIONAL TRAINING AND EDUCATION
• U.S. Navy Information Systems Training
• U.S. Naval Recruit Training
SECURITY CLEARANCE
Military Security Clearance (SECRET)
Contact this candidate